This is absolutely stupid.

Alan Asnen · Aug 19, 2013

Have a new Q550LF laptop w/o manual. It went south days after purchase. Wrote to online ASUS tech, they suggested that I remove the battery. Uh, where's the battery and how do I remove it?

geofelt · Aug 19, 2013

1. Turn it over, and there should be some sort of latch to release the battery.
2. Did the package come with a cd? The manual should be there.
3. Look at the asus web site, there should be a manual that can be downloaded.

Novuake · Aug 19, 2013

Yeah you can't, not without breaking warranty, just take it back to where you purchased it.

expl0itfinder · Aug 19, 2013

Well what do you mean by "It went south"? In 90% of scenarios, removing the battery will not help.

Novuake · Aug 19, 2013

One of THOSE...

Alan Asnen · Aug 19, 2013

geofelt :

Alan Asnen · Aug 19, 2013

1. No
2. No
3. I did, yes, and no.

Alan Asnen · Aug 19, 2013

Oh, geofelt, and thanks, didn't mean to be snappy.

geofelt · Aug 19, 2013

Here is a link I found to the manual.
http://dlcdnet.asus.com/pub/ASUS/nb/N550JV/E_eManual_N550JA_JV_LF_VER7914.pdf
It says nothing about the battery pack or how to remove one.
It probably involves unscrewing the bottom of the unit.
I might ask ASUS non-support how to do that.
Be prepared to return the unit before any warranty expires.

RetiredChief · Aug 19, 2013

Deleted my text as geofelt said the same thing I found. -LOL

Take back to store - Either fix it or replace with a real laptop.

Wisecracker · Aug 19, 2013

or, if you want an official Asus qualified tool ...

Asus_Fred · Aug 19, 2013

Alan Asnen :

I'm sorry to hear you are having issues with the unit. If you could possibly provide some more information I can try and assist you. If you like you can send me a direct email to cl-fred@asus.com.

RetiredChief · Aug 19, 2013

^
Nice to see a company ref looking at post(s) and even better one that try's to help.
PS Love my Asus PB278Q monitor. Have two computers + a Stand-alone DVD recorder W/Cable input hooked to it.
But alas, for Laptop ended up going with the Samsung RF711.

expl0itfinder · Aug 19, 2013

Asus_Fred :

+1. Direct community support in the forums from the representatives is always appreciated. That really says something about service to the customer.

Alan Asnen · Aug 20, 2013

Asus_Fred :

Alan Asnen :

I'm sorry to hear you are having issues with the unit. If you could possibly provide some more information I can try and assist you. If you like you can send me a direct email to cl-fred@asus.com.

Alan Asnen · Aug 20, 2013

Thank you Fred. There isn't any more info, really. I cannot locate the battery in this computer. I'm not a dummy. Both my wife and I have tried. I've looked at the manual online and the info it gives is obviously for some other laptop, even though the model number is the same. There are no "latches" or any "doors" on the back of this unit. It's as smooth as a newborn's bottom, except for four round rubber feet. There is nothing anywhere to even indicate that there is a battery except for one indicator on the edge. I actually have gotten it to work again, by accident I suppose, but I do still need to know how to remove the battery, don't I? Oh, and thank you all, everyone else, just for the moral support!

geofelt · Aug 20, 2013

Since even the best batteries do not last forever, it would indeed appear to be an "absolutely stupid" design.
Perhaps our ASUS rep could look into this and post an explanation.

Alan Asnen · Aug 20, 2013

Novuake :

Alan Asnen · Aug 20, 2013

I just recd email from ASA Tech. The battery cannot be removed (despite fact that they told me to remove it!!!). So, even though I've only had this unit for two weeks, they tell me I have to return this for repair.

Alan Asnen · Aug 20, 2013

Anyway, thanks to you all for your advice and your time!

RetiredChief · Aug 20, 2013

Glad you brought this up, as I may be in the market for a new laptop in the near future.
This adds one more "must" have feature - REMOVABLE battery. I often care a spare battery just on the off change the battery dies, ie watching a move on a plane.

Understand Reason behind it - they took a page from tablet's, But think it's a lousy concept.
1) Makes it MORE expensive to swap out the battery when it DIES - But manuf like the profit.
2) If battery runs out of "juice" and no AC available then dead in the water. Which could have been avoided with a spare battery!!!!

Asus_Fred · Aug 20, 2013

Alan Asnen :

Hi Alan, I was just about to say that certain model do not have removal batteries at all so I do apologize for the tech giving you incorrect information. Also, i'm glad you were able to get the unit working again. In the future if you have any questions or concerns just send me an email directly at cl-fred@asus.com and I will try to assist as much as I can.

Alan Asnen · Aug 20, 2013

Asus_Fred :

Alan Asnen :

Hi Alan, I was just about to say that certain model do not have removal batteries at all so I do apologize for the tech giving you incorrect information. Also, i'm glad you were able to get the unit working again. In the future if you have any questions or concerns just send me an email directly at cl-fred@asus.com and I will try to assist as much as I can.

Alan Asnen · Aug 20, 2013

Thanks, Fred. The way things are going, I may have to take you up on that. I'm feeling my way along. There are still a BUNCH of buttons and doo-dads I don't understand. But I like figuring things out...as long as they CAN BE figured out. The battery thing was just a bottomless hole!

bbb21 · Apr 8, 2014

You can remove the battery LOL all you do is take the screws from the back off and take 2 screws out of the battery and your done. There are no warranty stickers of any sort so you will not void you warranty as I put a SSD in this computer. If you do not know what you are doing it take it to someone though. It's just like a macbook you cant just take the battery off of those. Also the manual is available for download on the ASUS site, a lot of computers don't come with a full manual anymore.

This is absolutely stupid.

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