Gigabyte 7970 dying at 1000mhz

Tree Fiddy

Honorable
Aug 18, 2013
26
0
10,530
Ok so here's the problem.
I recently built a new PC, and I bought a GIGABYTE 7970 which is factory clocked at 1000mhz. Now here's the crappy part
After playing a few games, mainly Far Cry 3 Blood Dragon and Bad Company 2.
I decided to try Crysis 2. I went through the introduction level with the submarine and all that, but when it tried loading the next level (the first actually playable level), square pixely patches appeared on screen along with some lines and then the display went off and the computer stopped responding. After reboot, this problem would appear in some games and sometimes on the desktop, always resulting in the same crash.
This problem was most frequent after quitting (only quitting) a newer graphically intensive game. There would be obvious artifacts during playing Bad Company 2, but any other game nothing would appear DURING play, especially Far Cry 3 Blood Dragon (which ran the best out of all games).
After pulling my hair out from frustration and finding no answer online, a friend of a friend decided to help out.
After troubleshooting with him, we decided to UNDERclock my GPU via MSI After Burner. We put the core clock to 850mhz and the memory clock to 1300mhz (previously 1375mhz).
I tried out Crysis 2 and it ran perfectly fine, no crash.
The temperatures were all relatively cool before and after underclocking, so that isn't an issue.

So at last my problem with the artifacts and crashing was over, but I am utterly disappointed that I have to underclock the GPU to use it, even when I was initially planning on OVERclocking it.

What do you guys think about this. Have you had any similar experience with this, or another, card? Is there are way you might know to fix this issue? Can Gigabyte fix it if I reached out to them?

I want to leave replacement as the last option because I live in the middle east and I got my parts from the USA, so replacement is not really easy (if at all possible). This definitely classes as a faulty card so I demand some kind of compensation from Gigabyte if there is no fix
 
Solution
If your problems were solved by underclocking the GPU, there's a high chance that this is a hardware related issue. Your best bet would be to contact Gigabyte CA team and tell them everything you said here. Explain that you can't send it back for RMA due to shipping costs and ask them for the best course of action.

You can also try to see at what core/mem clock your GPU becomes unstable. If you can get it running stable around 950 or so, the performance loss won't be that drastic. Other problems might arise in the future though if your GPU is acting up like this...

hizodge

Honorable
Nov 22, 2012
752
0
11,160
If your problems were solved by underclocking the GPU, there's a high chance that this is a hardware related issue. Your best bet would be to contact Gigabyte CA team and tell them everything you said here. Explain that you can't send it back for RMA due to shipping costs and ask them for the best course of action.

You can also try to see at what core/mem clock your GPU becomes unstable. If you can get it running stable around 950 or so, the performance loss won't be that drastic. Other problems might arise in the future though if your GPU is acting up like this...
 
Solution

Tree Fiddy

Honorable
Aug 18, 2013
26
0
10,530

I just came back to find my graphics card died out again. This card is definitely dead. I will contact Gigabyte
 

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