Sign in with
Sign up | Sign in
Your question
Solved

Newer computer having random shutdown and restart issues

Last response: in Graphics & Displays
Share
August 19, 2013 10:51:07 PM

I recently bought a desktop pc from ibuypower about 2 months ago. About a month ago my pc was randomly shutting down/restarting out of nowhere. It is completely random and would go off a couple times a day or would be fine for hours.

Sometimes it would be while i was playing games and others while i was just browsing on the internet and doing little to nothing.

My question being can this happen because of the cables im using with my monitors, the gpu itself, or the psu? Im just out of ideas to what could cause it.

Here are my system specs:
Mobo - Gigabyte GA- B75M-HP3
CPU - i7 3770
Ram- 16GB ddr3
Gpu - XFX R7970 3GB
120gb SSD
1 TB HDD
Monitors - 2 x BenQ gl2450 (one hooked up with dvi to hdmi and the other with dvi to dvi.)
August 19, 2013 11:17:22 PM

Could be the PSU, what make and model is the PSU
m
0
l
August 20, 2013 12:18:43 AM

patrick47018 said:
Could be the PSU, what make and model is the PSU


I thought i listed that haha

Its a soly tech SL-8600EPS 600w psu

m
0
l
Related resources

Best solution

August 20, 2013 8:04:17 AM

That PSU has mixed reviews, but majoritively positive so it might not be that. Use this or something like it to monitor your temps: http://www.techpowerup.com/realtemp/

If it is getting too hot it would shut down also
Share
August 20, 2013 8:04:18 AM

That PSU has mixed reviews, but majoritively positive so it might not be that. Use this or something like it to monitor your temps: http://www.techpowerup.com/realtemp/

If it is getting too hot it would shut down also
m
0
l
August 20, 2013 11:42:14 AM

Alright, I will download that. Whats to hot that could cause that problem? And if that is the cause, could it be a simple fix? Thanks for all your help as well.
m
0
l
August 20, 2013 12:02:13 PM

The CPU could be getting too hot
m
0
l
August 20, 2013 12:08:03 PM

Well im running some games while realtemp is up to see what im getting. As of right now its hitting between 40-50°c
m
0
l
August 20, 2013 12:31:15 PM

Ok well heres an update, after about ten minutes of playing a game it shut off and it hit close to 60° c and then it rebooted on me. As far as im aware 60° c isnt that bad and it shouldnt be the cause, correct?
m
0
l
August 20, 2013 12:32:05 PM

That's fine. Has your computer restarted here recently? Have you looked into updating your BIOS?
m
0
l
August 20, 2013 12:33:21 PM

60C is getting a little high
m
0
l
August 20, 2013 1:14:47 PM

Well i tried running a couple games to see if it was a specific game causing the problem. I believe its a specific game. I ran the witcher 2 and a couple other steam games with high settings and all that just fine barely hitting 50°c.

I run World of Warcraft though and it spikes much higher and then causes the restart. So i guess the game itself is just not cooperating for some odd reason. It hasnt had a restart unless wow is open, whether it be in the background or me actually playing. Earlier i said it was random, but come to think of it WoW was always involved.

Where would i go about updating bios?
m
0
l
August 20, 2013 1:16:23 PM

What is your operating system?
m
0
l
August 20, 2013 1:58:22 PM

That requires me to flash my mobo, yes? Isnt that risky with all the warnings they put on there?
m
0
l
August 20, 2013 4:57:46 PM

I recently flashed my BIOS due to issues with Windows 8, and I didn't have any problem. I also have a Gigabyte board btw, the Z77X-UD5H to be exact.
m
0
l
August 20, 2013 4:59:23 PM

Uninstall and then reinstall WoW. And make sure you are installing the proper client for your OS, whether that be the 32 bit or 64 bit.

******TRY THIS FIRST
m
0
l
August 20, 2013 5:45:43 PM

Alright, ill do that but unfortunately i wont be able to do that until later cause it will eat up our internet due to how big of a DL it is. I will let you know when i can get a chance to do that.
m
0
l
August 22, 2013 9:15:34 PM

I got WoW re-downloaded and i got a good chunk of gaming with it without any issues at all! So seems like that was the cause, i hope. :D  Thanks for all your help patrick. Much appreciated.
m
0
l
!