Slow Wireless Connection

I just got a new laptop, but I'm having issues with its wireless connectivity. I'm using a Realtek RTL8188EE 802.11bgn Wi-Fi Adapter.

Most of the time, my wireless connection is significantly slower than normal. Disabling and re-enabling the adapter usually fixes the problem temporarily, but eventually it ends up slowing down again.

Wired connection works fine. The problem can't be in my router because none of my other laptops are experiencing this problem, even if I position them right next to my new laptop. I tried updating my drivers, but that didn't work either. Does anyone have any ideas what the problem could be?
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  1. Are you sure that's the problem? The laptop is brand new.

    It's a HP Envy 15 Notebook pc. It doesn't look like there's an easy way to replace the wireless card. Would a USB adapter work?
  2. Thanks for the help. I'll see if I can replace my wireless card, or get a USB wifi card. This will probably screw with my warranty.
  3. looter said:
    Are you sure that's the problem? The laptop is brand new.

    It's a HP Envy 15 Notebook pc. It doesn't look like there's an easy way to replace the wireless card. Would a USB adapter work?


    This seems to be a relatively common issue. I have a Toshiba Satellite, and brand new it experiences exact same issue. Tried everything, WMM QoS, switching b/g/n, hard reset of everything, uninstall/reinstall/update all drivers, updated Windows to 8.1 - nothing works. I wonder if it is in part a windows 8 issue but I have the EXACT SAME RealTek as well. I'm about to wipe the drive now to see if that fixes it. After a major reset or reinstall of one kind or another, it will initially be a good speed, and then plummet down to nothing over the next 5 min. to 2 hours. Upload speeds are all good. All other computers are fine. Connecting via cord to the router it is very fast. Will update after the hard reset and then I will return the damn thing. 8 hours + of worthless tech support. I think Realtek is the shit common denominator here.

    To reiterate it's not an HP and it has never worked, was screwed like this out of the box.
  4. johnjohn99 said:
    looter said:
    Are you sure that's the problem? The laptop is brand new.

    It's a HP Envy 15 Notebook pc. It doesn't look like there's an easy way to replace the wireless card. Would a USB adapter work?


    This seems to be a relatively common issue. I have a Toshiba Satellite, and brand new it experiences exact same issue. Tried everything, WMM QoS, switching b/g/n, hard reset of everything, uninstall/reinstall/update all drivers, updated Windows to 8.1 - nothing works. I wonder if it is in part a windows 8 issue but I have the EXACT SAME RealTek as well. I'm about to wipe the drive now to see if that fixes it. After a major reset or reinstall of one kind or another, it will initially be a good speed, and then plummet down to nothing over the next 5 min. to 2 hours. Upload speeds are all good. All other computers are fine. Connecting via cord to the router it is very fast. Will update after the hard reset and then I will return the damn thing. 8 hours + of worthless tech support. I think Realtek is the shit common denominator here.

    To reiterate it's not an HP and it has never worked, was screwed like this out of the box.


    Did you ever get an answer to this issue? I have the same laptop and am experiencing the same issue. I'd be curious to hear what happenned.
  5. johnjohn99 said:
    looter said:
    Are you sure that's the problem? The laptop is brand new.

    It's a HP Envy 15 Notebook pc. It doesn't look like there's an easy way to replace the wireless card. Would a USB adapter work?


    This seems to be a relatively common issue. I have a Toshiba Satellite, and brand new it experiences exact same issue. Tried everything, WMM QoS, switching b/g/n, hard reset of everything, uninstall/reinstall/update all drivers, updated Windows to 8.1 - nothing works. I wonder if it is in part a windows 8 issue but I have the EXACT SAME RealTek as well. I'm about to wipe the drive now to see if that fixes it. After a major reset or reinstall of one kind or another, it will initially be a good speed, and then plummet down to nothing over the next 5 min. to 2 hours. Upload speeds are all good. All other computers are fine. Connecting via cord to the router it is very fast. Will update after the hard reset and then I will return the damn thing. 8 hours + of worthless tech support. I think Realtek is the shit common denominator here.

    To reiterate it's not an HP and it has never worked, was screwed like this out of the box.


    Having the same exact issue, Same Realtek adapter, Toshiba Satellite, Windows 8.1
  6. Your Internet Connection is slow, Contact your ISP for paying the bill of 4MB Download Speed.
  7. looter said:
    I just got a new laptop, but I'm having issues with its wireless connectivity. I'm using a Realtek RTL8188EE 802.11bgn Wi-Fi Adapter.

    Most of the time, my wireless connection is significantly slower than normal. Disabling and re-enabling the adapter usually fixes the problem temporarily, but eventually it ends up slowing down again.

    Wired connection works fine. The problem can't be in my router because none of my other laptops are experiencing this problem, even if I position them right next to my new laptop. I tried updating my drivers, but that didn't work either. Does anyone have any ideas what the problem could be?
  8. aija golden said:
    looter said:
    I just got a new laptop, but I'm having issues with its wireless connectivity. I'm using a Realtek RTL8188EE 802.11bgn Wi-Fi Adapter.

    Most of the time, my wireless connection is significantly slower than normal. Disabling and re-enabling the adapter usually fixes the problem temporarily, but eventually it ends up slowing down again.

    Wired connection works fine. The problem can't be in my router because none of my other laptops are experiencing this problem, even if I position them right next to my new laptop. I tried updating my drivers, but that didn't work either. Does anyone have any ideas what the problem could be?




    I have the exact same issue with this damn Realtek RTL8188EE. The HO laptop is fully new but no way to fix this. have to get really close to the router to make it work. The only solution: Under purchase guarantee, I gave back the laptop and requested another one with no Realtech adapter
  9. If you're running Windows 8.1, the problem is accessing DNS thru your ISP service - because of DHCP and accessing DNS via the default gateway address. Windows 8.1 is not very tolerant of DNS timeouts or slow DNS.

    1. Open a Command prompt as administrator.
    Enter: ipconfig /all
    Look at your DNS server setting - it's probably the default gateway address

    2. Enter: netsh winsock reset

    (Wndows sockets configuration (Winsock) can get corrupted for various reasons such as installation of networking software, or malware infection, or even by security apps. When Winsock corrupts, you'll run into networking errors like "Page cannot be displayed” error messages.)

    3. Go to Network Connections and Adapter settings
    Double click on your wireless adapter.
    Click Properties.

    In the window for the Network Tab: scroll down until you find IPV4.
    Click Properties
    Click the radio button for "Use the following DNS server addresses"
    Enter the Google DNS servers: Preferred is 8.8.8.8 and Alternate is 8.8.4.4
    Click OK

    In the window for the Network Tab: scroll down until you find IPV6.
    Click Properties
    Click the radio button for "Use the following DNS server addresses"
    Enter the Google DNS servers: Preferred is 2001:4860:4860::8888 and Alternate is:2001:4860:4860::8844
    Click OK

    4. Reboot your PC or laptop (needed because of the winsock reset)
  10. I have the same problem too. I have a HP Pavilion 17-e016dx laptop with the crappy Realtek RTL8188EE. I get faster speeds on my other devices and not my laptop because of the crappy Realtek RTL8188EE!!! Here my thread on hp forums http://h30434.www3.hp.com/t5/Wireless-Internet-Home-Networking/Realtek-RTL8188EE-adapter-wifi-problem/m-p/4263604#M73442
  11. Here's the SOLUTION I found to work:
    For my new computer (HP Pavilion loaded w/ Windows 8.1 and a Realtek Adapter), I found that the default setting is set to "auto".

    -Go to Device Mgr (I right click on start button tile to select "Device Mgr" then > Network Adapters
    -Right click on Network Adapters > choose Properties > then ADVANCED TAB, you'll see /alter 2 settings:
    ---Property: Wireless Mode
    ---Value: Auto (I changed it to 802.11b) you can change to what is appropriate and works best w/ YOUR router.

    Hope this helps!

    ==========================================


    Re: hp pavilion x2 intermitte​nt internet connection
    ‎07-25-2014 06:59 AM

    I had the same intermittent WIFI connectivity issue, but only on an old router on holiday in Spain. Everything works fine at home in the UK. My Pavillion is fully patched for drivers and windows 8.1. I just couldnt connect to the router for more than a minute at best.

    the fix is to force the WIFI card to use old WIFI protocol:

    Device manager->network adapters->Realtek RTL8188EE 801.11b/g/n WiFi adapter->properties->advanced->wireless mode=IEEE 802.11b

    presumably because HP haven written their system software correctly to detect old routers that support old protocols...like millions of people around the world use every day...
  12. Per another thread http://h30434.www3.hp.com/t5/Wireless-Internet-Home-Networking/Realtek-RTL8188EE-adapter-wifi-problem/td-p/4066638/page/3
    Credit goes to "walshnuc".

    This older driver was suggested.
    http://www.driverscape.com/download/realtek-rtl8188ee-802.11bgn-wi-fi-adapter

    I've just loaded it on my HP with the Realtek RTL8188E (less than 1 week old).
    I was pulling less than 1 Mb on a 15 Mb connection.
    With the older driver, I'm now pulling 16 Mb.

    I'd say it's a driver issue, way to go HP/RealTek

    Git it a shot.
  13. I'm sure some of you may know this but I've been going nuts for almost two weeks because my brand new HP Pavilion Laptop 17-f136ds Wi Fi sucked even after I dumped McAfee and disabled all add-ons.

    I read everywhere to fix the limited Wi Fi signal strength just reset the TCP/IP stack using the elevated command netsh interface ipv4 reset but I got: Resetting, Failed / Access is Denied / Resetting, OK / Restart the computer to complete this action..... but even after reboot nothing was being reset until I ended up on this page and this registry fix seems to have done the trick. (I hope, or it's back to my Gateway Windows 7 laptop)

    http://www.kapilarya.com/limited-wifi-problem-in-w​indows-8
  14. Ms Geek said:
    If you're running Windows 8.1, the problem is accessing DNS thru your ISP service - because of DHCP and accessing DNS via the default gateway address. Windows 8.1 is not very tolerant of DNS timeouts or slow DNS.

    1. Open a Command prompt as administrator.
    Enter: ipconfig /all
    Look at your DNS server setting - it's probably the default gateway address

    2. Enter: netsh winsock reset

    (Wndows sockets configuration (Winsock) can get corrupted for various reasons such as installation of networking software, or malware infection, or even by security apps. When Winsock corrupts, you'll run into networking errors like "Page cannot be displayed” error messages.)

    3. Go to Network Connections and Adapter settings
    Double click on your wireless adapter.
    Click Properties.

    In the window for the Network Tab: scroll down until you find IPV4.
    Click Properties
    Click the radio button for "Use the following DNS server addresses"
    Enter the Google DNS servers: Preferred is 8.8.8.8 and Alternate is 8.8.4.4
    Click OK

    In the window for the Network Tab: scroll down until you find IPV6.
    Click Properties
    Click the radio button for "Use the following DNS server addresses"
    Enter the Google DNS servers: Preferred is 2001:4860:4860::8888 and Alternate is:2001:4860:4860::8844
    Click OK

    4. Reboot your PC or laptop (needed because of the winsock reset)




    You've changed my life
  15. Ms Geek, there should be a national holiday in your honor. This did it for me! The wifi connection on this less-than-4-month-old HP ENVY laptop has been so sloooooooow from day 1 and taking me sloooooooowly to the brink of insanity. I found myself actually starting to avoid using it. When wanting to go online, I would go all the way downstairs to my office PC rather than open my laptop only a few feet away just to avoid the aggravation.

    Thank you x 1,000,000.
  16. looter said:
    I just got a new laptop, but I'm having issues with its wireless connectivity. I'm using a Realtek RTL8188EE 802.11bgn Wi-Fi Adapter.

    Most of the time, my wireless connection is significantly slower than normal. Disabling and re-enabling the adapter usually fixes the problem temporarily, but eventually it ends up slowing down again.

    Wired connection works fine. The problem can't be in my router because none of my other laptops are experiencing this problem, even if I position them right next to my new laptop. I tried updating my drivers, but that didn't work either. Does anyone have any ideas what the problem could be?


    Give This a Try:
    I had the same problem. I was able to figure out that my router (Netgear AC1200 Model R6220) doesn't like the card set on the "Auto" Bandwith selection on the Advanced tab under properties of the Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter in the Device Manager. by setting it to "20 MHz Only" the router and the WiFi card were able to get along just fine and continue to this day. The only drawback is that my router cannot connect with an "N" connection greater that 72MHz. This speed works fine for me and I have not had any problems since making the change. You might want to go to the control panel under device manager and give this a try.
  17. The problem is not drivers...it is the actual internal adapter! HP has known about this since June 2014. I was so tired of getting the runaround, and HP trying to charge me for "software issues", that I called their corporate office and threatened to start a class action lawsuit!

    My problem started on my new notebook a couple of months ago. I had my cable company check my router...fine. I had Microsoft take remote access to my computer...nothing. I purchased a Netgear external WiFi adapter for $50 and it worked just fine. There is only ONE possibility...a faulty internal WiFi adapter. After doing some more research (and HOURS of my time), I found TEN (10) PAGES of complaints on the HP Authorized Forum. All for the same adapter...the Realtek RTL8188EE 802.11bgn. Now, my audio jack is gone too. I didn't pay $500 for a piece of crap.

    I'm tired of screwing around with HP. I called their corporate office at: 650-857-1501. I pressed 0 to speak to an operator and told her of the issue I was having and how I am very aware that this is a problem that HP knew about since 2014. She put me through to a US Case Manager, who (after explaining the issues all over again) had no problem stating that HP would pay for the fix AT NO COST! She sent me an RMA number and overnighted me a return box to ship my laptop back to them in. I informed them that I do NOT want any Realtek adapters put back into my computer. They are to put in a new adapter and make sure it works before sending it back to me. I informed her that when I get my laptop back, and if I see that the issue is not resolved, I will start proceedings for a class action lawsuit.

    You have to be tough! HP is a BILLION dollar company. We have to let them know that their consumers are no dumb people! It's pretty bad that the only way to get resolution, is by threatening legal action. They jumped on fixing my laptop because they ARE AWARE OF THE ISSUE and is trying to avoid a lawsuit that will cost them MILLIONS.

    I highly suggest that if you are having issues with the REALTEK RTL8188EE 802.11bgn WiFi adapter in your HP product, call HP's corporate office immediately and do what I did...threaten them with legal action for knowingly putting faulty components in their products!
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