New build BSOD issues

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honza64

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Aug 21, 2013
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Hello,
I built new PC recently and since that I am facing very often BSODs. Sometimes computer is absolutely unusable and sometimes it runs well even for 10 hours. Windows reinstalling didn't help, so it unfortunately seems to be a HW issue. Of course, I updated BIOS, every driver and installed all available Windows updates with no results. Memtest86+ with XMP profile activated after 11 hours of running didn't find any problem. HDD seems to be OK.

Here is export file from BlueScreenView available to download:
https://docs.google.com/file/d/0B0DEDtvb6IOjSFVxSDRfV3R4d1E/edit?usp=sharing

My build specs:
OS: Windows 8 Professional
MB: Gigabyte GA-Z87-HD3
CPU: Intel Core i5 4670k 3.40GHz
RAM: 4x4GB Kingston HyperX Anniversary Edition

  • ■ Default: 1333MHz 1.5V
    ■ XMP: 1600MHz 1.65V
GPU: Zotac GTX 670 Amp! Edition 2GB
HDD: Seagate Barracuda 7200.14 1TB
Power supply: Corsair CX Builder Series Modular 600W

Nothing is overclocked. Tried to switch off XMP and run at 1333MHz, but also didn't help. In BIOS, I deactivated every boost option as well. I also moved RAM sticks to different slots and tried them piece by piece - nothing helped.

Thank you for any advice.
 
Solution
alexoiu
Not sure if BSODs are temperatures related, but for the future, it would be better installing an aftermarket cooler. I can't recommend one (lot of options). It depends on the budget, motherboard configuration. I suggest looking for some reviews. For example http://www.frostytech.com/top5_lowprofile_heatsinks.cfm
For low profiles an option would be also liquid coolers (like Corsair H series).
Now, returning to BSODs.
What you can also try is taking the board outside the case, reinstalling all components (including CPU), checking the CPU socket for bent pins and running it for a while ouitside the case only with the necessary components. If still BSODs... hard to say. Motherboard, CPU, RAMs? Faulty graphics cards or drivers can also give...
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honza64

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Aug 21, 2013
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This time it seems to be OK. After about 7 hours still no BSOD, but when I tried single RAM some time before, got blue screen as well.

EDIT: Tried all of them piece by piece again and found only one the PC didn't fall to BSOD with. Also noticed unexpected computer restarts without any reference to BSOD (three times during last hour and few times before, but much less than BSODs) which may refer to power supply.

EDIT2: Every piece of RAM caused BSOD finaly, so memory seems to be working well...
 
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honza64

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Aug 21, 2013
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Unfortunately still the same... Got BSOD after about 1-2 minutes :(
EDIT: Graphics card was tested before I built new PC in different build for about 3 days without any problem, so it must be OK.
==================================================
Dump File : 082313-13796-01.dmp
Crash Time : 23. 8. 2013 0:57:56
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffae0`04606b60
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff803`d16f3586
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a440
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.2.9200.16628 (win8_gdr.130531-1504)
Processor : x64
Crash Address : ntoskrnl.exe+5a440
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\082313-13796-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 281 056
Dump File Time : 23. 8. 2013 0:59:13
==================================================
 
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honza64

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Aug 21, 2013
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Right now, when trying to access C:/ partition using Windows-built explorer, process froze and then turned off. I was unable to run explorer.exe back again without rebooting. Some time before I experienced a problem with deleting. It was right after unsuccessful installation of some software because of BSOD. Then I was not able to delete some files of this corrupted installation (paid no attention to it, because I thought it was caused by that BSOD and otherwise HDD worked perfectly). No error displayed, files just didn't move to the trash bin and stayed in its directory. After it I successfully formated hard drive and reinstalled Windows hoping this will solve the BSOD issues. Maybe it is a faulty HDD?

EDIT: Tested HDD using SeaTools and long test passed successfully... I will probably target to the RAM modules again. This time I will test them with as small number of connected HW as possible to prevent system of causing BSOD by something different... Sometimes it unfortunately seems to me that there is not just one BSOD issue :(
 
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honza64

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They are pretty good except of CPU. GPU at around 65°C under full load (Crysis 3), max value I've ever seen was 72°C maybe slightly more, but only for a very short time. HDD has 30°C almost constantly. Temperatures of CPU goes up to 75°C, average value is between 70-72°C under 100% load (stressed by Prime95). In idle it has about 33°C. I am using box cooler and no overclocking here.
 
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honza64

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Stock one.
EDIT: Found there was "Silent" option marked in BIOS... Changed it to "Normal" and now it's even worse. It reached up to 80°C (first 3 cores) and up to 76°C in the case of 4th core (this one is always about 3-4°C colder than the others). I can manually set up CPU fan to the highest value and see what will happen then.
 
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alexoiu

alexoiu

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Nov 1, 2012
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I suggest buying a CPU cooler, cleaning the thermal paste, applying new one (preferably middle drop -check on youtube for different methods) and testing.
Second thought: have you ever got a BSOD while using Prime 95?
Is there an application that when running it you usually get the errors?
 
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honza64

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Setting up the CPU cooler to the highest value didn't help much (if ever). Maybe average values are little bit lower but the highest values are the same. Of course, I will buy some cooler... Which one do you recommend to me? I will do some overclocking (something like 4.4 - 4.5 GHz?). But are you sure it is caused by CPU temperatures? Got some BSODs also when browsing the internet...

BTW I tried to test RAM modules piece by piece again and got no BSOD. Then I always added one module when it was OK until there were all 4 modules installed. Then returned GPU back to the case and switched off integrated graphics card. No BSOD since that (and also no BSOD when doing steps before)...
 
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honza64

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Never got BSOD when using Prime95 (although temperatures reached up to 81°C and stayed at this level for relatively long time, then it went down to about 75-77°C). But I got another BSOD right now (after very long time period) - just Opera and few other programs like that were active, no Prime95. Sometimes it seemed to me like BSODs came always after the same time period after the turning PC on. Doesn't matter which SW is active, but maybe it is probably more common when gaming (just my thought).

==================================================
Dump File : 082313-14000-01.dmp
Crash Time : 23. 8. 2013 21:26:24
Bug Check String :
Bug Check Code : 0x00000139
Parameter 1 : 00000000`00000003
Parameter 2 : fffff880`09e83f50
Parameter 3 : fffff880`09e83ea8
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a440
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.2.9200.16628 (win8_gdr.130531-1504)
Processor : x64
Crash Address : ntoskrnl.exe+5a440
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\082313-14000-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 297 448
Dump File Time : 23. 8. 2013 21:27:12
==================================================
 
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honza64

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Aug 21, 2013
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Never got BSOD when using Prime95 (although temperatures reached up to 81°C and stayed at this level for relatively long time, then it went down to about 75-77°C). But I got another BSOD right now (after very long time period) - just Opera and few other programs like that were active, no Prime95. Sometimes it seemed to me like BSODs came always after the same time period after the turning PC on. Doesn't matter which SW is active, but maybe it is probably more common when gaming (just my thought).

EDIT: What about EVGA Precision? Do you think this could be a real problem? Switched this off and will see, but when the GPU was installed in different build I didn't have issues with EVGA...
==================================================
Dump File : 082313-14000-01.dmp
Crash Time : 23. 8. 2013 21:26:24
Bug Check String :
Bug Check Code : 0x00000139
Parameter 1 : 00000000`00000003
Parameter 2 : fffff880`09e83f50
Parameter 3 : fffff880`09e83ea8
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a440
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.2.9200.16628 (win8_gdr.130531-1504)
Processor : x64
Crash Address : ntoskrnl.exe+5a440
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\082313-14000-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9200
Dump File Size : 297 448
Dump File Time : 23. 8. 2013 21:27:12
==================================================
 
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honza64

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Aug 21, 2013
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Of course. But I can't surely prove they are faulty, so I think that I will not get new set directly. Here in the Czech Republic, sellers have 30 days to check them and solve it (by repairing or changing for new one, and if not possible, then money return). Of course, I will show them my long BSOD log and maybe I will be lucky. Unfortunately, I missed 14 days time-limit to return them without any reason, so the only possible way is above and that means I will not be able to use my PC up to 30 days (unless I get new RAM).

EDIT: In Opera I noticed that sometimes all the loaded pages suddenly disappear (then every tab reload) and "Opera recovered from crash" message shows up. Sometimes it happens to only one tab saying "Page crashed". Maybe this could also point to the RAM issues...

EDIT2: Which CPU cooler would you recommend? Although temperatures aren't probably causing the BSOD problem they're very high and I would like to see much lower values here... I prefer something low-profile. Planning to overclock up to 4.5 GHz.
 
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honza64

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After 40 minutes of running Prime95 got these values:
Core #1 max. 82°C
Core #2 max. 83°C
Core #3 max. 82°C
Core #4 max. 78°C
Temperatures of whole CPU are lower, values between 70-73°C (monitored using EasyTune).
 
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alexoiu

alexoiu

Titan
Nov 1, 2012
39,818
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Not sure if BSODs are temperatures related, but for the future, it would be better installing an aftermarket cooler. I can't recommend one (lot of options). It depends on the budget, motherboard configuration. I suggest looking for some reviews. For example http://www.frostytech.com/top5_lowprofile_heatsinks.cfm
For low profiles an option would be also liquid coolers (like Corsair H series).
Now, returning to BSODs.
What you can also try is taking the board outside the case, reinstalling all components (including CPU), checking the CPU socket for bent pins and running it for a while ouitside the case only with the necessary components. If still BSODs... hard to say. Motherboard, CPU, RAMs? Faulty graphics cards or drivers can also give this kind of BSODs. But you said you reinstalled Windows. Try installing an older version of the NVidia driver.
 
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honza64

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Aug 21, 2013
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OK, thank you for all advices, I will try all of them and will post if something helps. I already reinstalled all components (but except of CPU) because of improving cable management, so will reinstall just CPU this time... It is very strange that sometimes it is almost stable and sometimes I am getting BSODs every 5 minutes. It means for me that pointing to the problem is very time-consuming and sometimes it seems the problems are gone, but in fact they aren't. Will also try to install as much components as possible to a different PC, but it is a little bit complicated, cause I have no more builds available at the moment.
 
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honza64

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Will get borrowed GPU tomorrow plus I am trying to get one different RAM module to test.

Also, I reinstalled CPU and socket is absolutely clear, processor itself seems to be OK too. What about mix of GPU and RAM issues?
 
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