Long time lurker here, but first time posting a question so I apologize if this is the wrong place.
I'm fixing a computer for a friend of mine and have run into some difficulty. When I received the computer, my friend told me that his computer had been taken over by the Federal Government and demanded a MoneyPak card. Clearly it was a type of Reveton Virus (http://) and I knew exactly how to get rid of it. He gave me the whole computer (Old Dell Dimension 5120 with Windows 7 upgrade) and I proceeded to go to work on it. First time turning it on, it did not boot and I thought that was weird. Asked him if it worked before he gave it to me and he noted that sometimes the computer did not turn on and he would flip the red switch on the back of the PSU (voltage converter switch) and the computer would boot. Well after he told me about this, I figured the board was possibly fried and would need to be replaced. Later the next day I tried to boot the computer and give it another crack at it. Lo and behold, it booted up successfully and confirmed it was the Reveton virus. I was able to get rid of the virus successfully and keep all his files intact (he is very into music production and has tons of files) and the computer seemed to operating correctly. Then came the day I returned it to him and only a few hours after I gave it back, he called me up and told me it was not booting again. I did a home visit and the same boot problem was occurring again.
A couple of things to note are when I first received the computer, there was no POST beep, but the day after when it finally did boot, there was, and when I did the home visit, there again was no POST beep. The computer also booted up without problem an hour before giving it back to him.
So I think the motherboard is fried and now he wants me to pay for it, because it was in my care when it first started happening and he is refusing to pay me for the virus removal. Any help is greatly appreciated.
I'm fixing a computer for a friend of mine and have run into some difficulty. When I received the computer, my friend told me that his computer had been taken over by the Federal Government and demanded a MoneyPak card. Clearly it was a type of Reveton Virus (http://) and I knew exactly how to get rid of it. He gave me the whole computer (Old Dell Dimension 5120 with Windows 7 upgrade) and I proceeded to go to work on it. First time turning it on, it did not boot and I thought that was weird. Asked him if it worked before he gave it to me and he noted that sometimes the computer did not turn on and he would flip the red switch on the back of the PSU (voltage converter switch) and the computer would boot. Well after he told me about this, I figured the board was possibly fried and would need to be replaced. Later the next day I tried to boot the computer and give it another crack at it. Lo and behold, it booted up successfully and confirmed it was the Reveton virus. I was able to get rid of the virus successfully and keep all his files intact (he is very into music production and has tons of files) and the computer seemed to operating correctly. Then came the day I returned it to him and only a few hours after I gave it back, he called me up and told me it was not booting again. I did a home visit and the same boot problem was occurring again.
A couple of things to note are when I first received the computer, there was no POST beep, but the day after when it finally did boot, there was, and when I did the home visit, there again was no POST beep. The computer also booted up without problem an hour before giving it back to him.
So I think the motherboard is fried and now he wants me to pay for it, because it was in my care when it first started happening and he is refusing to pay me for the virus removal. Any help is greatly appreciated.
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