- Aug 21, 2013
- 2
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- 10,510
Hi guys,
I'm having a crazy issue with My Documents.
I have an Acer Aspire V5 that came with Win8 pre-installed. Since I got it, I've been unable to open PDF or Word documents located in the My Documents folder, specifically using Adobe Reader XI OR Adobe Reader Touch for PDFs, and either Open Office or Microsoft Word for Word files. They all come up with some variation of 'Access Denied' or 'You don't have permission'. If I put pictures or music files or just about anything else (at least, things I have) in that folder, no problem with access. If I take those files out of the folder, and put them anywhere else, no problems with access.
One quirk: The pre-installed 'Reader' app can open the PDFs from there. I don't know what's different about it!
I've checked the folder and file permissions time and time again. I've gone through all the troubleshooting ideas Microsoft and its Community could muster (the thread for that is here: http://answers.microsoft.com/en-us/windows/forum/windows_8-files/applications-unable-to-access-files-in-my/21514fb1-92e6-4047-a853-64dfcfd4ba92?rtAction=1377130920163), no luck. I have permission, I have ownership, I've logged in as the administrator, I've tried creating a new local user. I've followed the Adobe help and disabled the 'Protective Mode' (I think its called), no change.
Crazy thing is, under a new, fresh user, these types of files don't work in the NEWLY CREATED My Documents folder, or even in the Admin's own My Documents folder! I've reset the libraries, I've done everything, and I'm stumped.
As a work-around, I created my own, clean 'My Documents' folder, and deleted the original, then redirected the Documents library. That folder works, but of course Windows just recreates the old one. And there are some programs that redirect to the Windows-created folder, often with Autosaves, no matter what I do. So if I could fix that original folder it would be ideal. Otherwise I'd need instructions to get rid of the folder in the registry - I saw some online for just that, but they didn't reflect what I saw in my registry structure.
Any thoughts would be appreciated, I'm really pulling my hair out over this one!
I'm having a crazy issue with My Documents.
I have an Acer Aspire V5 that came with Win8 pre-installed. Since I got it, I've been unable to open PDF or Word documents located in the My Documents folder, specifically using Adobe Reader XI OR Adobe Reader Touch for PDFs, and either Open Office or Microsoft Word for Word files. They all come up with some variation of 'Access Denied' or 'You don't have permission'. If I put pictures or music files or just about anything else (at least, things I have) in that folder, no problem with access. If I take those files out of the folder, and put them anywhere else, no problems with access.
One quirk: The pre-installed 'Reader' app can open the PDFs from there. I don't know what's different about it!
I've checked the folder and file permissions time and time again. I've gone through all the troubleshooting ideas Microsoft and its Community could muster (the thread for that is here: http://answers.microsoft.com/en-us/windows/forum/windows_8-files/applications-unable-to-access-files-in-my/21514fb1-92e6-4047-a853-64dfcfd4ba92?rtAction=1377130920163), no luck. I have permission, I have ownership, I've logged in as the administrator, I've tried creating a new local user. I've followed the Adobe help and disabled the 'Protective Mode' (I think its called), no change.
Crazy thing is, under a new, fresh user, these types of files don't work in the NEWLY CREATED My Documents folder, or even in the Admin's own My Documents folder! I've reset the libraries, I've done everything, and I'm stumped.
As a work-around, I created my own, clean 'My Documents' folder, and deleted the original, then redirected the Documents library. That folder works, but of course Windows just recreates the old one. And there are some programs that redirect to the Windows-created folder, often with Autosaves, no matter what I do. So if I could fix that original folder it would be ideal. Otherwise I'd need instructions to get rid of the folder in the registry - I saw some online for just that, but they didn't reflect what I saw in my registry structure.
Any thoughts would be appreciated, I'm really pulling my hair out over this one!
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