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Windows 7 Ethernet Connection Issues: No Network Access/Unidentified Network

Last response: in Windows 7
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August 22, 2013 9:59:14 AM

Hello,

I had this issue when I first built my computer. My computer does not connect to the internet when I plug in an ethernet cable directly to the computer. You'd think it'd be plug in play, but nope! ha.

Anyways I spoke to a Microsoft technician a long time ago and was walked through the steps. I think it involved using the command prompt/ip address/mac address. I do have multiple Apple computers connected to the wireless network - not sure if this affects things.

Anyways - I've spoken to support, checked tons of forums and cannot find a solution to this simple problem. I've gone through the motions of resetting router/modem (same unit), computer, confirm cable works etc. This is a software issue, not hardware.

So. Any help is much appreciated.

Ambition: Connect to Internet via Ethernet Cable
Issue: Windows 7 does not recognize the connection. I get unidentified network and No network access. Troubleshooter also said it was an IP issue.

OS: Windows 7 Professional
Motherboard: Rampage Extreme IV
August 22, 2013 10:10:12 AM

you say not hardware.. how have you proved that the Ethernet port is not defective/damaged?
Has it ever worked?

Have you tried a separate network card? or if yours is separate (and not on Mobo) have you tried it in another comp? and you sure you got the correct drivers?

Give us a bit more on what you tried and what you seeing
Cheers



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August 22, 2013 10:12:08 AM

Have you updated/installed drivers? Tested a different cable?
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Best solution

August 22, 2013 10:30:42 AM

burdenbound said:
Have you updated/installed drivers? Tested a different cable?


It may be a driver issue, like burdenbound said. Have you installed LAN drivers for your motherboard?

You might wanna check for them on the official site:

http://www.asus.com/Motherboards/RAMPAGE_IV_EXTREME/#support_Download
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August 22, 2013 10:31:22 AM

Did you install all the drivers that were on the cd that came with your motherboard? Particularly the lan chip driver?
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August 22, 2013 12:50:28 PM

Yes my ethernet has worked in the past, actually for about the past 8 months. Just stopped working one day after a crash. Yes all of my drivers are installed. Yes I checked cable to see if it works (and yes that means with another computer).

Do you guys have any suggestions regarding software besides hardware/drivers?

Thanks, appreciate the help.
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August 22, 2013 12:51:36 PM

I'm currently connected to the internet via a USB wireless adapter.
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August 22, 2013 1:38:59 PM

Sounds like your ethernet ports are pooped then, you can get a pci ethernet card for pretty cheap. I would try that if your not wanting to get a new motherboard.
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August 22, 2013 2:14:54 PM

hmm. I doubt that. Like I've stated before, I had this issue when I first built the computer and the resolution was working with a Microsoft tech in the Command Prompt trying to solve an issue with IP or Mac Address. I was hoping mentioning that would ring a bell with people on this forum. Not sure why you are so quick to jump to hardware issues...
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August 22, 2013 2:36:49 PM

it sounds like a conflicting ip address try renewing you ip go to cmd type ipconfig /release then type ipconfig /renew and see if that solves the problem
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August 22, 2013 2:47:20 PM

Thanks. I typed in ipconfig no problem. When I type "/release" i get the following message:

/release is not recognized as an internal or external command, operable program or batch file.

I'm somewhat new to the windows environment, migrated from Mac OS so any help appreciated.
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August 22, 2013 3:01:01 PM

Figured that part out. When I type ipconfig/renew I get the following error.

No operation can be performed on Bluetooth Network Connection while it has its media disconnected.
No operation can be performed on Wireless Network Connection 3 while it has its media disconnected.
An error occured while renewing interface Local Area Connection : unable to contact your DHCP server. Request has timed out.

Also just re-ran diagnostic the following problem was found: "Local Area Connection" doesn't have a valid IP configuration.

Thanks.
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August 22, 2013 3:01:54 PM

type ipconfig /all and copy and paste the results and i will see if can help :) 
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August 22, 2013 3:11:39 PM

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Workstation
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-26-83-3A-B4-39
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 20-AA-4B-7A-B8-82
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Linksys AE2500
Physical Address. . . . . . . . . : 20-AA-4B-7A-B8-82
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::11fd:764b:D 9bc:bec8%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, August 22, 2013 5:56:48 PM
Lease Expires . . . . . . . . . . : Friday, August 23, 2013 5:56:48 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 354462283
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-79-00-24-10-BF-48-E3-86-68

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connectio
n
Physical Address. . . . . . . . . : 10-BF-48-E3-86-68
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c125:3c05:D 747:79cb%10(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.121.203(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 252755784
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-79-00-24-10-BF-48-E3-86-68

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{4237AA17-910B-437B-9DED-A4639BC21D4B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:18eb:3ab4:93f9:7f0c(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::18eb:3ab4:93f9:7f0c%17(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{A70A9EF7-349D-4F46-B868-4161E098A069}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{601167DD-3CAA-44FE-A989-8994C5CEA496}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>
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August 22, 2013 3:14:30 PM

rlr297 said:
Figured that part out. When I type ipconfig/renew I get the following error.

No operation can be performed on Bluetooth Network Connection while it has its media disconnected.
No operation can be performed on Wireless Network Connection 3 while it has its media disconnected.
An error occured while renewing interface Local Area Connection : unable to contact your DHCP server. Request has timed out.

Also just re-ran diagnostic the following problem was found: "Local Area Connection" doesn't have a valid IP configuration.

Thanks.


it looks like i posted that message the same time as you lol is your ethernet working now ?
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August 22, 2013 3:21:12 PM

No it's not. Should I unplug my wireless adapter before I try ipconfig/all
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August 22, 2013 3:28:58 PM

yes it might be causing a conflict with your Ethernet cable so that might be the problem to start with disconnect your wireless adapter plug your ethernet cable in see if you can troubleshoot problems see if that fixes it if not do the ipconfig /release then renew because DHCP is enabled so it should work
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June 12, 2014 3:13:58 AM

Sometimes it can be your ISP issue too.Contact your ISP ask them if they a server down or it can be that they are working on the network so they have kept the line down.Hope I have helped...
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!