User Profile cannot be logged on
- Thread starter conney
- Start date
Solution
LMS_Services
Honorable
- May 15, 2013
- 7
- 0
- 10,510
Hi conney,
We would all love to help but you'll need to provide more information. Please be more specific as to what operating system (windows xp, win 7, etc.) also what type of laptop are you using. Have you always been able to login and did this problem just occur?
For now the best advice I can give you is to make sure you are using the right username and password, also make sure the caps lock isn't on. Outside of that, log in with a different profile if you have one and try to reset your current password by going to start > control panel > user accounts > manage user accounts > "your profile" > change password.
We would all love to help but you'll need to provide more information. Please be more specific as to what operating system (windows xp, win 7, etc.) also what type of laptop are you using. Have you always been able to login and did this problem just occur?
For now the best advice I can give you is to make sure you are using the right username and password, also make sure the caps lock isn't on. Outside of that, log in with a different profile if you have one and try to reset your current password by going to start > control panel > user accounts > manage user accounts > "your profile" > change password.
Martell1977
Splendid
- Oct 26, 2010
- 3,846
- 3
- 24,960
Note: This is for Windows 7 and older, the procedure for Windows 8 is completely different.
Try booting into safe mode. When turning on the computer repeatedly press F8. You should get a black and white screen with boot options, choose "Safe Mode with Networking". If Windows regular loading screen starts you will have to try again.
Did you make any changes to the computer? Driver updates, Windows Updates, etc?
If yes, undo the changes.
If no, try running a virus scan like Trendmicro Housecall:
http://housecall.trendmicro.com/
Also, if it wasn't the issue, you can check for Windows updates.
Try booting into safe mode. When turning on the computer repeatedly press F8. You should get a black and white screen with boot options, choose "Safe Mode with Networking". If Windows regular loading screen starts you will have to try again.
Did you make any changes to the computer? Driver updates, Windows Updates, etc?
If yes, undo the changes.
If no, try running a virus scan like Trendmicro Housecall:
http://housecall.trendmicro.com/
Also, if it wasn't the issue, you can check for Windows updates.
Saga Lout
Retired Mod
- Mar 31, 2010
- 24,042
- 310
- 69,740
It's worth running the malware scan Martell1977 suggests but the method to restore your profile involves a little Registry edit. Restart and tap Function 8 then choose Safe Mode with Command Prompt.
Minimise the command form and press your Windows key and R together. In the Open box, type regedit then press Enter. In the Registry, from the File menu, select Export then note the name and location of the backup you're about to make in case anything goes wrong. Then, navigate to this key:-
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
In the navigation pane, find the folder that begins with S-1-5 followed by a long number.
Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and if there is more than one User Account in your system, double-click to check this yours.
Find the file with the long number with no extension - example .bak - right click it and rename it by adding .old. Find the file named the same but with .bak and rename that by deleting the .bak bit.
Leave the Registry from the File>Exit menu and restart into Normal mode. You should be able to log into your usual account. Please post back if you cannot.
Hope you don't mind but I'm going to edit your thread title to reflect the actual problem - it helps folk who search for that problem in future.
Minimise the command form and press your Windows key and R together. In the Open box, type regedit then press Enter. In the Registry, from the File menu, select Export then note the name and location of the backup you're about to make in case anything goes wrong. Then, navigate to this key:-
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
In the navigation pane, find the folder that begins with S-1-5 followed by a long number.
Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and if there is more than one User Account in your system, double-click to check this yours.
Find the file with the long number with no extension - example .bak - right click it and rename it by adding .old. Find the file named the same but with .bak and rename that by deleting the .bak bit.
Leave the Registry from the File>Exit menu and restart into Normal mode. You should be able to log into your usual account. Please post back if you cannot.
Hope you don't mind but I'm going to edit your thread title to reflect the actual problem - it helps folk who search for that problem in future.
Saga Lout
Retired Mod
- Mar 31, 2010
- 24,042
- 310
- 69,740
When you create a complete Registry backup, it becomes part of the System Image you can revert to under StartUp Repair options in Windows 7 if things go wrong. It's also theoretically possible that you could import the old Registry backup into a new installation, overwriting the fresh Registry but it isn't necessary.
However, in these circumstances, it's enough simply to rely on the backup of the only part of the Registry that in your case has become corrupted.
However, in these circumstances, it's enough simply to rely on the backup of the only part of the Registry that in your case has become corrupted.
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