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[Solved] Nvidia card not showing up in Device Manager after a game crash. Tried everything!

Last response: in Graphics & Displays
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August 23, 2013 9:08:02 PM

Hello, TH. I've been browsing the forums for hours trying to find a solution but so far I've gotten nowhere.

I was playing Saints Row IV today and the game froze up - no problem, new games have bugs here and there. My computer wasn't responding to any alt+tab, alt+f4, or CTRL+SHIFT+ESC modes of backing out, so I shut it down manually and restarted. That's where the problem began.


When my computer booted back up, it was running at a smaller screen resolution. I figured this was no big deal so I went to open my nvidia control panel and received a message stating that my nvidia display settings were not available, and that the graphics card was not detected in my system.

http://i.imgur.com/VXQO3Vs.png

I opened up the device manager, and nowhere to be found was my nvidia card anywhere on the list - just the stock Intel graphics.

http://i.imgur.com/LHLwydG.png


I searched and searched for a solution. I tried multiple routes - installing drivers, uninstalling drivers, BIOS changes, etc. Nothing worked. So, I backed up some important files and decided to do a factory reset on the computer.


Nothing changed... the card is still not recognized. I really need some help with this one, because I'm at an absolute loss here.


System Specs:

Alienware MX17R3
Intel i7 2.20GHz
4GB RAM
64 bit OS Windows 7
nVidia GeForce 560M


Did my card just die, or is this something I can fix? I must be missing something here... the laptop isn't even 2 years old.

Best solution

a b Î Nvidia
August 23, 2013 11:13:33 PM

Well try this powerdown your rig. Then remove your GPU and re insert it. It could be that it was not fully inserted and just needs to be reset. After that plug all of the power cables back into the GPU plug the monitor back into it and power up. Make sure the monitor cable is plugged into the GPU and not the igpu.
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August 23, 2013 11:52:42 PM

So I spent the last few hours looking up how to take this beast of a laptop apart, and after all of the hard work I found that the GPU was indeed rattled out of place somehow. Everything is working once again as normal and all diagnostic testing shows green.


Wish I would have done that before the factory reset! Thanks for the tip, Bryon.


God damn hardware errors.
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