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PC crashes whilst playing games only. No BSOD. Audio loops.

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August 25, 2013 2:07:47 PM

**UPDATE (20th July 2014)**

Finally fixed this by buying a new motherboard. I'd bought a new graphics card prior to changing motherboard but it was still crashing.

Hope this helps those that are having/have had similar problems :) 

Rastuhk

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This has been ongoing for quite some time now, and I've tried all sorts to attempt to fix this, such as (in no particular order):

Clean install of Windows 7 64bit Home Premium (earlier this evening).
New CPU and Motherboard (this issue has followed me from my old pc - both my previous PC and current PC were home built).
New memory
New PSU.
New graphics card (ran driver sweeper to remove the old drivers - made no difference)
New HDD.
Updated Windows from Vista to Windows 7.
Checked for and updated all drivers.
Ran memtest - passed.
Ran Prime95 - passed.
Cleaned inside of PC, re-seated all components (except CPU), and tidied cables as much as I can.
Tried disabling on-board audio and disabled any other sound devices via Device Manager.
Flashed BIOS to latest version.
Installed Core Temp and monitored - temps don't go over 60 degrees celcius whilst playing games, and idles around 30 degrees
Tried using a different monitor. Also tried switching from a DVI cable to HDMI.
Tried EVGA Precision.

The PC crashes at random times, but only when I'm playing games. I've been monitoring how long my pc runs before crashing since last night while playing Battlefield 3, and it's anywhere from ten minutes to an hour into the game.

There are probably things that I've forgotten to add to the list above, and I'm about to download furmark to test my graphics card. Any other suggestions would be very much appreciated =]

More about : crashes whilst playing games bsod audio loops

a b V Motherboard
August 25, 2013 2:24:33 PM

Sounds like all you needed was a new PSU.... as that was the only thing you haven't replaced yet =D
Edit: Ooops spotted the PSU, nevermind.
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a b V Motherboard
August 25, 2013 2:32:37 PM

try using a differernt power stip/ surge protector if possible, it could be that its failing.

or plug your pc directly into the wall to test, also try a different socket in the house.
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a b V Motherboard
August 25, 2013 2:37:18 PM

I agree, sounds like a PSU problem. Is the PSU you have good quality/high enough wattage/amperage to run your system with some juice leftover?

http://www.thermaltake.outervision.com/index.jsp

To calculate how much juice you're needing on a load, and you want some room to play.
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a b V Motherboard
August 25, 2013 2:42:55 PM

list all hardware
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August 25, 2013 2:48:33 PM

Hi, yep, I've got my pc plugged in directly to the wall socket. The PSU was only upgraded last month to a Corsair GS700, and when I calculated how much I'd need before I bought it, it was around 500w (i ticked some extra boxes in case of future upgrades too).
The PSU seems to be ok, and the fan doesn't spin at all whilst it's idling. I opened up the case after I'd been using my pc all day a couple of days ago, and the temperature inside was cool.

I've just started driver verifier (verifier.exe), and my pc crashed shortly after it booted up. I've since restarted and haven't had any more problems (yet), so maybe it's driver related?
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August 25, 2013 2:52:37 PM

Hardware:
CPU - Intel i5 2500k
Mobo - Asus P8Z68-v Pro
Watercooling - Corsair(?) H70
Memory - Corsar Vengeance 8Gb (2x4Gb) @ 9 9 9 24
HDD's: 2x WD F3 1Tb. 1x WD F1 1Tb (I've tested with only the main HDD plugged in - same problem)
GFX: ATI Radeon HD7870
PSU: Corsair GS700
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a b V Motherboard
August 25, 2013 2:55:12 PM

try using a different socket in the house if possible, you said your old pc had similar problems also, it could be your wall socket causing problems.
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August 25, 2013 3:07:01 PM

Yeah I'll give it a shot =]. It'll be tomorrow though as I'll be going to bed soon, but I'll keep you posted.
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a b V Motherboard
August 25, 2013 6:58:41 PM

if you disabled windows auto updates and windows auto driver updates, and if you only installed the graphics driver and maybe the CCC if you wanted to, then it should work fine.

uninstall from device manager (card) and do a custom/advanced driver install after reboot. if you don't disable those 2 auto update features windows will install driver ( HD-HDMI ) whether you want it or not.

also, after checking the BIOS did you save your settings?
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August 26, 2013 4:04:48 AM

I've got my PC set up in another room, and have disabled windows update and device auto updates. Removed graphics installation via uninstall programs and have re-added the graphics driver only via custom installation. Gonna test it now…
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August 26, 2013 4:40:46 AM

Thirty minutes in and the PC has crashed again. Black screen, audio loops for about ten seconds then stops, whilst I've still got a black screen. Rebooting now :'( 

Forgot to mention, but yes, I'd saved the settings in the BIOS too.
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August 26, 2013 5:16:27 AM

I've just read in another thread that under clocking gpu and graphics memory by 40mhz has worked for a couple of people, so I'm gonna try that once I've reinstalled catalyst cc.
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August 26, 2013 6:09:28 AM

Just over forty minutes in and it's crashed again
=[
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a b V Motherboard
August 26, 2013 6:35:26 AM

heat from graphics card or heat from cpu. clean heatsinks and fans and try new thermal paste on cpu and maybe on gpu. ??

have you looked for updated motherboard drivers or for a new BIOS to update the board?
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August 27, 2013 12:49:27 PM

Hi all,
I've still being trying to fix this since yesterday, which I'll detail below, but unfortunately without success, as Battefield 3 just crashed after just over thirty minutes in. Looking for solutions to this earlier today, I've found that this is affecting a lot of Battlefield 3 users, so I've come to the conclusion that this isn't anything at fault at my end, so time to uninstall it and move on.

Thanks for your input everyone, I appeciate the help you've all given me =]

- Updated BIOS
- Downloaded and ran the latest version of Memtest x86 overnight - Five or six passes completed with no errors/crashes.
- Downloaded and ran Burn In Test via Furmark for over twenty minutes. Card was stable at 76 degrees celcius throughout. Again, no errors or crashes.
- Downloaded and installed the latest Beta drivers from AMD for the graphics card.
- Downloaded and installed the latest Origin patch.
- Downloaded and installed all driver updates (again).
- Opened up Sound Control>Playback Devices and disabled all except Speakers. Also unticked 'Allow applications exclusive control...'.
- Changed Battlefield3.exe and Punkbuster.exe to 'Run as administrator'.

Here's a link to a few screenshots I took yesterday, which show CPU-Z and HWMonitor-Z running before starting BF3, another two minutes into the game, and finally, eleven minutes in (the PC crashed just over thirteen minutes into that game) -

BF3
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a b V Motherboard
August 27, 2013 1:21:18 PM

go to evenbalance.com and download the punkbuster updater tool and update punkbuster manually for bf3.

is it still randomly crashing in other games etc?
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August 27, 2013 1:27:33 PM

I haven't tried any others yet, as I still need to copy Steam files back to C: and reinstall since I formatted the HDD the other day. It's usually only once or twice a day at most with other games though, so not too much of a hassle.
I've just downloaded IE10 and changed default browser to that instead of Chrome. Gonna give it a whirl now...
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a b V Motherboard
August 27, 2013 1:36:18 PM

avoid avast if you used it at all, it can cause random problems, the bf3 problem could just be punkbuster, happens to me every now and then and i have to manually update it.
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August 27, 2013 2:28:04 PM

Yer, I can try uninstalling Avast I guess. Any suggestions for a replacement anti-virus program?
Also, it's just crashed again after almost an hour. I'd disabled pretty much everything in Origin settings too, except for Cloud synch.
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a b V Motherboard
August 27, 2013 2:35:33 PM

commodo internet security or just commodo antivirus is a good alternative
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August 27, 2013 4:19:07 PM

Uninstalled avast, rebooted, ran CCleaner and then installed Comodo, but I cashed again after about five minutes. I'll try updating punkbuster tomorrow if I get the chance.
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a b V Motherboard
August 27, 2013 6:29:19 PM

what kind of thermal paste did you use on the corsair water cooler?

did you plug the fan connector on the cpu header or a fan header or did you hook it directly to the PS with a molex adapter? if you hook it to a fan header or to PS with molex connector the pump will run at a faster steadier rate than it would connecting it to the cpu header. ................. don't worry if there's a 3pin/4pin differentiation. the connector will fit and still run right on a 3pin.
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August 28, 2013 1:52:22 PM

I'd used the thermal paste that came already on the watercooler.
Anyways, I've just cleaned the watercooler and cpu, and sprinkled some arctic silver 5 thermal paste onto 'em.
Temp's are now showing between 27-30 degrees idle.

So, gonna give it a blast. Hopefully I won't be back for a few hours... :) 
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August 28, 2013 2:31:21 PM

Crashed again 15-20mins in. :fou: 
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a b V Motherboard
August 28, 2013 11:54:28 PM

and what header do you have the pump connected to?

also, because you are water cooling the cpu there is no longer a fan dispersing air around that area. anything in that area could be getting hot because of lack of air flow. try something to point air on those components.
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a b V Motherboard
August 29, 2013 1:32:43 AM

grab msi afterburner and slightly undervolt your graphics card, if that does not work slightly downclock the graphics card also.

someone else had a problem like this and it ended up being that for some reason the vcore of the gpu was higher than it should and underclocking it or adjusting the vcore helped.
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August 29, 2013 11:24:06 AM

Ok, it seems to be fixed now as I've been playing without any crashes for a little over two hours.

Tried these before firing up the game, but I suspect it's lowering the GPU clock and memory clock of the graphics card that's fixed it.

- Disabled Windows Aero
- Underclocked the graphics card GPU clock and memory clock by 100mhz
- Set Origin.exe to run as admin
- Set ingame graphics options to 'Medium' instead of 'Auto'

Thanks everyone =]
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a b V Motherboard
August 29, 2013 11:38:47 AM

what was your gpu clock originally?
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August 29, 2013 2:10:07 PM

I was experiencing this same issue, on Battlefield 3 mostly, with my HD 6950. Audio loops, crashes to desktop, it even turned itself off once. The issue ended up being Catalyst Application Profiles. I deleted the CAPS profiles for the affected games and it has worked flawlessly ever since. I have also had these issues caused by tessellation on the new Tomb Raider.
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August 29, 2013 3:03:45 PM

GPU clock was 1000mhz - now 900mhz
Memory clock was 1200mhz - now 1100mhz
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a b V Motherboard
August 29, 2013 3:07:31 PM

try turning the gpu clock and memory clock up gradually and see how close to those values you can get.

so say turn either up 20mhz at a time if possible.
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August 29, 2013 3:13:49 PM

Hmm... Just noticed that my graphics card is showing 'DirectX version: DirectX 10' via Start>Control Panel>System and Security>Check the Windows Experience Index>View and Print Detailed Information.


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a b V Motherboard
August 29, 2013 3:31:02 PM

i would ignore that, its just an error, if games like crysis 3 run then i would not worry as crysis 3 is DX 11 only.
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a b V Motherboard
August 29, 2013 9:31:38 PM

how old is the card? if it can't run at advertised speed I would send it back.
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December 11, 2013 7:04:44 PM

Couldn't we have kept this post going? I'm having the same problems. <3
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!