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Replacing Laptop Hard drive

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August 26, 2013 11:18:17 AM

I need to replace a laptops drive. I have this method in mind (http://www.pcworld.com/article/248995/how_to_install_wi...), but would like a backup plan. I also need to find a way to reinstall Office. The problem is that this laptop was bought in a shop and has no discs. It's owner isn't very good with computers, so no backups. I have the OS ProdKey and the Office prodkey, and I fear that they'll need to buy software again.

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a b D Laptop
a c 317 G Storage
August 26, 2013 11:22:06 AM

Yes, use the Digital River images that the article links -- make sure to use the identical version to what you use now so your key will work. You are pretty much out of luck though for Office, as such images are not available for it -- your best bet is to find a friend that has disks for the same version.
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a b D Laptop
a b G Storage
August 26, 2013 12:02:21 PM

Hi

Is the hard disk beyond repair ?

Seagate make a bootable diagnostic iso image which will work with other brands
Which will confirm how bad the disk is

Frequently there are 3 partitions 1 hidden and recovery images are on 3rd partition D:

So a lot depends on which make & model you have

Depending on model you may be able to boot off recovery partition to run the dvd builder or clone the recovery partition to a new hard disk then run recovery from new hard disk

Regards
Mike Barnes
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August 26, 2013 12:47:55 PM

While I can sometimes access files by plugging it into a different PC, it won't let me run or access its system files. I copied the user profile and most documents, (35-40GB) and it took many efforts and several days. Every test says it's faulty and Dell comfirmed that it needed replaced.
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August 26, 2013 12:49:19 PM

Ok then. Luckily I know someone who works for the chain of shops it was bought from, so they should be able to help with this. Thanks!
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