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How to reset my toshiba laptop when my zero button does not work?

Last response: in Laptop Tech Support
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August 26, 2013 1:22:53 PM

I need to reset my Toshiba laptop to factory settings, before I can send my computer to Toshiba to get fixed. I have looked u how to do so but everything says to hold down the zero button while restarting, but my problem is my keyboard isn't working. So is there another way to reset other than holding down zero?

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August 26, 2013 1:28:33 PM

I am not real sure why they would request the machine to be in factory settings. If you are referring to the BIOS being reset, then you should be able to do it with the mouse provided of course you could hit whatever key you need to get into BIOS. If you can't, dont worry about it and let them deal with it.

If you are talking about Windows settings, then I would say take the drive out and dont send it. There is no reason for them to have access to it unless it is a bad drive. When I send machines in for service I do not even send the hard drive in them.
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August 26, 2013 1:33:31 PM

Can you use a usb keyboard?
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August 26, 2013 1:47:02 PM

Skippy27 said:
I am not real sure why they would request the machine to be in factory settings. If you are referring to the BIOS being reset, then you should be able to do it with the mouse provided of course you could hit whatever key you need to get into BIOS. If you can't, dont worry about it and let them deal with it.

If you are talking about Windows settings, then I would say take the drive out and dont send it. There is no reason for them to have access to it unless it is a bad drive. When I send machines in for service I do not even send the hard drive in them.


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August 26, 2013 1:49:00 PM

Thank you for answering skippy27. I called Toshiba and they aid to be able to send it in for warranties then it would have to be reset to make sure that would not fix the problem. Also how do you take the hard drive out of a laptop...lol
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August 26, 2013 1:49:19 PM

ss202sl said:
Can you use a usb keyboard?


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August 26, 2013 1:50:19 PM

ss202sl thank you or answering. I suppose I could use one I never thought about that. I will have to see if someone has one I could use.
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August 27, 2013 2:50:40 PM

knelson3989 said:
Also how do you take the hard drive out of a laptop...lol


Depends on the machine. Usually there is a screw or a few on the bottom covering a plate that can be removed exposing the drive or allowing it to be slid out the side.

Being that there are so many different ways they do it for different laptops I can only suggest you go to their website or refer to your manual to find out.

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March 6, 2014 6:31:13 AM

Buy this buy that send it off. STOP THE MADNESS. USE A WORKING COMPUTER TO DOWNLOAD """"UBUNTU""""""put in the free linux based operating system educate yourself about it and no more corporate pocket draining mumbojumbo. I refused to repurchase what i had payed for. UBUNTU worked great and loaded all drivers for me. GEEKS will save the world. Your welcome
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