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New Alienware AMD Graphics Drivers on Dell Website DO NOT WORK

Last response: in Graphics & Displays
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August 26, 2013 5:47:11 PM

Hi all

I own an Alienware M17x R3, recently I found that Dell had finally updated their Graphics drivers for my AMD 6990m (Thanks!)

I installed the 12.10 drivers overtop of my current 11.6 Catalyst Control Center from here:

http://www.dell.com/support/drivers/us/en/19/DriverDeta...

Everything installed fine until my laptop would not wake up from sleep with these new drivers, it would make the logon noises and you could type in a password but the screen was entirely blank.

After getting annoyed I uninstalled all graphics drivers, booted into safe mode, ran driver sweeper and ccleaner to get rid of all old drivers and tried to reinstall the 11.6. The installation finished successfully but after a restart there was no Catalyst Control Center (CCC) in the right click menu or anywhere on the computer, so after trying to upgrade drivers I cannot even use the old ones.

By now I was very frustrated, I tried the uninstall; safe mode; driver sweeper; reinstall 11.6 drivers about 8 times with no luck it said CCC installed fine but it isnt anywhere on my computer. I tried the 12.6 drivers from the M17x R4 page, 13.1 and 12.4 drivers from the AMD website, all had errors such as not waking up from sleep or white screen at boot are the most common ones.

Thanks to Dell for thinking of updating the drivers for us users with older laptops (I was looking forward to performance improvements etc), but please make sure they are as good as the original ones before updating, I need the use of the CCC to configure the underscan on my HDMI monitor which I plug into the laptop.

Can Someone give me a hand getting at least back on the old 11.6 Catalyst Control Center please

Thanks Mitchell

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a c 118 À AMD
August 26, 2013 7:34:51 PM

Unfortunately, you may need to re-install windows.

I went through a similar situation but for my desktop. I was getting a lot of "video driver has stopped responding" crashes with my Radeon HD 5850 in Skyrim. I've been using some old drivers like 11.9 or 12.1 (whatever) so I decided to upgrade them to 13.4 and that's when I ran into problems that took about 3 hours to resolve.

Initially installing 13.4 I got an error message stating that the graphics card was not detected. Okay, uninstalled and tried it again after using drive sweeper. Same thing. I tried 13.2 (??) same thing. I3.1 installed fine, but when I tried to launch a game it immediately crashed and the error message was more or less "no graphics card detected" and I could not launch CCC. Fine. I reinstalled the original driver version that I had. I could not go beyond 1680x1050 resolution on my 1920x1200 resolution monitor. Games would not launch and I could not play any videos.

Searched around the web for a fix. I edited the Registry with some command line that forces the graphics card to use whatever is the most updated drivers for AMD that is installed on the PC. Apparently it worked for some people. Not me. I deleted the command. I then decided to go forward again in driver versions and I am sure I did other things, but I can't remember now.

I installed version 13.1 and I was able to play games and use my monitor's full resolution this time around. But no go on video playback. 13.2 still would not install. Then I tried 13.4 again and now my PC is up and running again; including being able to play videos. However, I still get the annoying "video drivers has stopped responding" errors from time to time when playing Skyrim; sometimes immediately after launching Skyrim and loading a saved game.

I think I will be switching over to nVidia when I upgrade.
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August 26, 2013 7:44:39 PM

jaguarskx said:
Unfortunately, you may need to re-install windows.

I went through a similar situation but for my desktop. I was getting a lot of "video driver has stopped responding" crashes with my Radeon HD 5850 in Skyrim. I've been using some old drivers like 11.9 or 12.1 (whatever) so I decided to upgrade them to 13.4 and that's when I ran into problems that took about 3 hours to resolve.

Initially installing 13.4 I got an error message stating that the graphics card was not detected. Okay, uninstalled and tried it again after using drive sweeper. Same thing. I tried 13.2 (??) same thing. I3.1 installed fine, but when I tried to launch a game it immediately crashed and the error message was more or less "no graphics card detected" and I could not launch CCC. Fine. I reinstalled the original driver version that I had. I could not go beyond 1680x1050 resolution on my 1920x1200 resolution monitor. Games would not launch and I could not play any videos.

Searched around the web for a fix. I edited the Registry with some command line that forces the graphics card to use whatever is the most updated drivers for AMD that is installed on the PC. Apparently it worked for some people. Not me. I deleted the command. I then decided to go forward again in driver versions and I am sure I did other things, but I can't remember now.

I installed version 13.1 and I was able to play games and use my monitor's full resolution this time around. But no go on video playback. 13.2 still would not install. Then I tried 13.4 again and now my PC is up and running again; including being able to play videos. However, I still get the annoying "video drivers has stopped responding" errors from time to time when playing Skyrim; sometimes immediately after launching Skyrim and loading a saved game.

I think I will be switching over to nVidia when I upgrade.


Thanks for the advice, I'll use reinstalling windows as a last resort, apart from backing up the windows files in my current c: drive, how would you suggest I get my programs, games files and windows settings back quickly, lol I've run out of patience with this graphics card, I might by an nVidia one next time too.
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a c 118 À AMD
August 26, 2013 8:02:17 PM

Don't backup backup the "windows files" on your C drive; assuming you mean the entire C drive. There is no point because when you connected that hard drive to the PC after reinstalling Widows, you will not be able to access it because that account will have a unique identifier code that Windows generates whenever a user account is created. It does not matter if you use the same username on both old install and new install. The unique ID code will be different; otherwise it would not be "unique"...

Programs will have to be installed. There is no away around it because data must be written to the Windows Registry. As for the saved games, they are mostly saved in the My Documents folder. Just backup the saved games directory. Don't simply backup My Documents because that folder itself might that the unique ID code attached to it.

However, in some games the save files are saved in the "C:\Users\username\AppData\Local directory. For example, that is where my saved games for Cities XL 2012 and Tomb Raider 2013 were saved to.

Now onward to Skyrim.... unless the drivers decide to crash again...
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