I would definitely check on the motherboard first. You have a bad memory slot I guess , as if it was a bad channel from the CPU MC , then even 4 or 3 shouldn't have worked. Rarely a single slot from a channel goes off ( I have never even heard of one TBH ) Also @Tradesman1, checking for the BIOS wont help as if one stick is working on stock ( I assume its stock ) other should as well. Can't be case of memory stick OCing itself right ? Also XMP is most likely to cross 1.5V so no , wont recommend unless model no or test speed and volt's fine.
Oh , and the motherboard has a MemOK! function , so try that one before RMAing as its a trouble not good enough.