New hard drive incompatibility?

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andrazz90

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Oct 13, 2007
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A friend of mine just bought a brand new system from ocuk, and he is having some problems with it. He has an ssd and a spin HDD for storage. The system reads the ssd no problem, but it has problems accessing the HDD. It reads in the bios, you see it once you boot into the os, you can create a volume, and then it disappears even from disk management. Tried formatting it on another system and it showed up on the new system, copied a file onto it and disappeared again.

Now i tested this system on my personal rig and it reads it normally without any problems. I also tried formatting it via windows cd (during the installation problems) and the same issue of it disappearing happens. I am completely stumped and i cant imagine what the issue is. I tried googling the problem and nothing remotely close to this problem.

The system in question is running win7 64.
Motherboard is Asus m5a97 amd 970
HDD is Seagate Barracuda 7200rpm 1tb 64mb cache

Thanks beforehand for any input.
 
Solution
MC_K7
OK sorry I thought when you said you tried to format via Windows CD and it disappeared again it was on your system.

I don't know if you checked for a BIOS update for his mobo?

I would also try to connect the drive to a different SATA port on the motherboard. You could also try with a different SATA cable just to be sure.

Check his motherboard manual especially the BIOS part, there might be BIOS options for storage that it might not like. Also make sure that SATA Mode is set to "AHCI" in his BIOS. AHCI gives better performance both for SSDs and HDDs so there's no reason to use something else, unless you're using some RAID setup.
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MC_K7

MC_K7

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Contact Seagate tech support. The HDD could be defective. Or I don't know if you looked at firmware updates for this HDD? But I doubt this will correct this problem. Since it's almost new it's still under warranty.
 
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MC_K7

MC_K7

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OK sorry I thought when you said you tried to format via Windows CD and it disappeared again it was on your system.

I don't know if you checked for a BIOS update for his mobo?

I would also try to connect the drive to a different SATA port on the motherboard. You could also try with a different SATA cable just to be sure.

Check his motherboard manual especially the BIOS part, there might be BIOS options for storage that it might not like. Also make sure that SATA Mode is set to "AHCI" in his BIOS. AHCI gives better performance both for SSDs and HDDs so there's no reason to use something else, unless you're using some RAID setup.
 
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andrazz90

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I will try your suggestions once i go over his house again. I have already tried switching around the sata ports and cables already so that should not be the problem. This is a new motherboard though there shouldnt be many bios updates, i mean if it was 2 years old i would have attempted it. but i will try
 
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MC_K7

MC_K7

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You never know, even though it's new, maybe it's been sitting on a shelf or in a warehouse for many months. All it needs is just one important BIOS update you missed. Also make sure you're in AHCI mode as suggested. Note that if you weren't, you will have to change a Windows drivers to AHCI first otherwise you'll get a BSOD on reboot.

If you still have problems after, I would try write to Seagate tech support, or maybe create a thread on their forum, there might be some incompatibility between his chipset and the drive. Speaking of chipset, I assume you already installed the latest drivers for his disk controller (usually comes with the whole chipset suite of drivers).
 
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