Sabertooth 990 FX Audio not working after Unplugging previous Headset

ashbee4 · Aug 28, 2013

Since my old headset was unplugged from my computer the Realtek Audio manager has not been working properly, when I plug in the new headset into the rear ports it keeps coming up with Reloading Devices over and over again as well as the popup in the tray saying the device was unplugged/plugged, when I plug them into the front ports they connect fine however I do not have any audio apart from a very faint buzzing, and the mic does not work, I have read up on these issues and have found that a lot of people have had this issue with this mobo and have had to send it back as a result, so far I have tried installing and uninstalling drivers and tweaking settings to no avail, any suggestions?

mauller07 · Aug 28, 2013

you could uninstall the driver and try clearing any driver remnants with driver fusion using its realtek driver cleaner.

reinstall the latest driver after a restart and see if it helps.

ashbee4 · Aug 28, 2013

I have already tried to uninstall the drivers and re install new ones, it has not seemed to work, however I have not completely deleted the files, would you know where to find them?

mauller07 · Aug 28, 2013

download driver fusion, uninstall the currently installed driver then run the driver fusion realtek driver cleaner.

ashbee4 · Aug 28, 2013

mauller07 :

I have already tried to uninstall the drivers and re install new ones, it has not seemed to work, however I have not completely deleted the files, would you know where to find them?

ashbee4 · Aug 28, 2013

mauller07 :

After doing that they do not even show as active no more.

mauller07 · Aug 28, 2013

did you make sure to install the latest driver back on the machine after a restart?

ashbee4 · Aug 28, 2013

mauller07 :

Yes, I made sure it was the latest ones.

mauller07 · Aug 28, 2013

did you grab the asus drivers from the website or realtek ones? some asus boards have custom drivers and the realtek ones will not work properly if at all.

ashbee4 · Aug 28, 2013

At the moment I am getting a slight crackling noise from the headphones, however no sound is coming from them nor is the mic working.

ashbee4 · Aug 28, 2013

mauller07 :

It was Realtek

mauller07 · Aug 28, 2013

get the latest asus ones for your board from your motherboards support page on the asus website.

use driver fusion again when you remove the realtek audio driver then restart and install the asus one.

mauller07 · Aug 28, 2013

http://support.asus.com/Download.aspx?SLanguage=en&m=Audio&os=30 the latest asus audio drive appears to be the top one.

ashbee4 · Aug 28, 2013

mauller07 :

You have just given me the link to notebook drivers, I have been getting my drivers off of: http://support.asus.com/download.aspx?SLanguage=en&p=1&s=24&m=SABERTOOTH%20990FX&os=30&hashedid=H9GanpgqHG8yN8yQ

mauller07 · Aug 28, 2013

so were you not getting your drivers from the realtek website then and off the asus website for your motherboard?

ashbee4 · Aug 28, 2013

mauller07 :

Yeah, sorry looked at the wrong page before, I've been getting them off the Asus site

mauller07 · Aug 28, 2013

only other thing i can think is to update the bios and see if it helps clear up the problem.

ashbee4 · Aug 28, 2013

mauller07 :

I am unable to update my BIOS for some reason, through both the ASUSUpdate tool which says the model is incompatible or even through the DOS and using a BIOS file to update, not sure what to do from here.

mauller07 · Aug 28, 2013

make sure you are getting the correct bios file for your motherboard as there is also a revision 2.0 of the board which will use a different bios file

ashbee4 · Aug 28, 2013

mauller07 :

The Bios update fixed another problem but sadly not the one I'm trying to fix, it's looking increasingly likely that I will have to get a replacement board. Thanks for the help

mauller07 · Aug 29, 2013

well that sucks, if the board is still in RMA then send it away to get a replacement, if its not just buy a cheap soundcard like the Asus Xonar DGX, its a nice little card and will probably sound better than the onboard audio.

Sabertooth 990 FX Audio not working after Unplugging previous Headset

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