I recieved my wd caviar black hdd with bad sectors

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Samihaddad

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Aug 12, 2013
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I just got the parts and built it in my pc, and everything was okay, but when I was putting the hdd in, I knew there was something wrong, the input/output is loose, so I crossed my fingers that everything was gonna be okay... Well, you do the traditional plug-in for the SATA and the L-shaped cables and when you turn on your computer, S.M.A.R.T tells me that I have defective hdd unit... On arrival >.< can I fix it any how? Is it just not gonna happen, well since it broke now, this is my chance to buy a solid state :D but I already spent a lot of money and wd was from the recommended brands :( I guess it's better than the other parts being defective (thank god). thanks in advance!
 
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Martell1977


That's why there are warranties, the company is selling a product and a warranty is...
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Pinhedd

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If it's brand new, contact the retailer for an RMA. If it's outside of the retailer's standard return period, contact Western Digital for an RMA,
 
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Samihaddad

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In sorry but I don't know what rma, does that mean refund, I am out side of the refund region and I'm not very enthusiastic about them sending the thing the middle-east, because I really don't think they will do it, so maybe I go for a Samsung?
 
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Pinhedd

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RMA stands for Return Merchandise Authorization. It's the process of returning a product to the manufacturer for a refund, repair, or replacement.
 
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Samihaddad

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I think I'm going for another drive since I gave up on the idea that they will give me a replacement, and I think that when I send it to them from the Middle East, the shipment will be more expensive than the drive itself, but do you think I should throw it away?

 
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Martell1977

Martell1977

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If you bought it through a reputable company, they should send you a new drive and a pre-paid shipping label to return the defective one. That is what Newegg did for my brother when he got a bad HDD.
Call the place you ordered/bought it from first. Don't be shy about mentioning that you already paid shipping once and they sent the bad drive so its on them to get you a good one, if they try to get shipping charges from you again.
 
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Samihaddad

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I can't solve it, so I just went in there and bought a 2 tb hard drive, from Seagate, now some people get disappointed and will never order from them again, and those people get refunds, I did not and I'm NOT at all pissed off from wd, because everything can be defective in the pc, and it's something okay to happen to get defective stuff, like how many people complain about razer and quality control, but it really is Great! it's just because they get the bad units (and refunds >.<) so please dont be pissed off from companies that give you defective hardware, even if you dont get refunded, there will always be something they could do to you... <3
 
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Martell1977

Martell1977

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That's why there are warranties, the company is selling a product and a warranty is them saying that they believe in their quality enough to back it up and if there is an issue they will correct it. I don't get angry at a company unless they refuse to honor their warranty. I use WD drives in all my builds, of all the drives I have purchased I've received maybe 2 bad ones and the good ones usually long outlive their warranties (I still have a 10gb WD drive from 1996).

So its not about anger, it's about getting your monies worth and having the company live up to their promise(warranty) of quality. Choosing to use the warranty when you get a defective product is always the purchasers choice. For me, I always warranty defective items, my clients expect a certain level of dependability for their money and that's part of the way I help them get it.

 
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Samihaddad

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I know what you mean, but the refund is just not possible, because believe me, I tried to get a refund, but it is not possible if the drive got out of the us, and it did... I have no other way of ordering something without gettin it out of the us >.< my shipping company buys form amazon and eBay, I just give them the link and the quantity and they order it for me from amazon so I don't even have an account... I guess Middle East is crap, or I know middle east is crap. I'm very sorry that people like me got into the same disturbing position, and can't refund, because what angries me is that I payed 80 bucks that could've helped other people :( people that have no food at all... But if I bought it from a local shop, it would have been refundable, stupid me >.< Jesus! Well I have another question, what are comming problems with ssd s? Do they come defective sometimes too? Thank you all for I have appreciated your help!
 
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Martell1977

Martell1977

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SSD's don't have some of the problems as HDD's due to that they don't have any moving parts. But as with any electronics, it's possible to get a bad one. I don't know if fixed yet but SSD's used to have shorter longevity compared to HDD's. Last I read about it, SSD's were improving in that regard as the tech progressed, just not sure where its at right now.
 
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Samihaddad

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the connections to the board didn't feel right... I knew there was a mistake.
 
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