Series of Windows 8 problems; hardware or software issue?

Dumex

Honorable
Aug 29, 2013
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10,510
Hi all,

I'm neither a hardcore it specialist nor a complete newbie. Unfortunately I've been running into some trouble lately with Windows 8, and I have no idea what the cause of it could be. My apologies in advance if this is a slightly long thread.

After a series of disappointing experiences with factory built laptops by HP and Dell, and the continueing frustration with Apple's high price range, I had a brand new custom desktop pc built last week, meant for both professional and personal use.

I had Windows 8 64 bits Professional installed, and unfortunately the machine has had a string of problems from the start.

When I first took it home and turned it on, I had about 5 minutes before the first BSOD appeared. I ignored it and restarted, assuming that I'd first have to install pending Windows updates in order to get the whole thing as stable as possible. Problems kept appearing and I was unable to re-install windows; something about the 'hard drive being locked'.

I took my pc back to the store, where they figured out Win 8 had compatibility issues with a Wifi adapter. After changing the adapter, it seemed to work perfectly fine.

Well, for about 12 hours anyway.

The day after I once again started using my computer, and other problems appeared. There were 7 updates available, which Win 8 for some reason could not (or would not) download. I used the troubleshooter, which encountered some apparent memory issues and later stated they were 'corrected'. The updates were downloaded and installed right after that.

Unfortunately, once again problems arose. Windows froze at the 'restart screen'. Even though the animated icon moved and there was harddisk activity, nothing really happened for five hours. I decided to take my chances and reboot, but a similar problem arose when Win 8 was starting up: the screen with "Preparing To Configure Windows. Please Do Not Turn Off Your Computer" appeared and froze.

I once again left it on, assuming it might be just a very slow, slow updating process. After about 6 hours I decided to reboot and re-install Windows, but once again the computer stated that the 'harddisk was locked'. Refresh or repair options weren't available either, and rebooting normally several times kept giving me the frozen 'preparing to configure...' screen.

So my big question mark now is: is this a fundamental problem with Windows 8? Are these driver issues? I had the hardware checked by the salesman who built my pc and two friends with substantial knowledge of computers, but every component seemed fine. It's all brand new. The guy who sold me the machine has now offered to install Windows 7 with all the programs and drivers I installed right after purchase to see if problems could persist. Still, maybe the hardware is faulty?

Any thoughts? Appreciate it in advance!

Specs
Processor: Intel Core i5-4430 3,0 ghz
Motherboard: GIGABYTE GA-Z87M-D3H 1.0 LGA 1150 Intel Z87 HDMI SATA 6Gb/s USB 3.0 Micro ATX Intel
GPU: Nvidia Geforce GTX 760 2048MB GDDR5
RAM: 8 Gigabyte

 
Solution
A possibility is that the memory is defective or not setup correctly. I would manually set the timings and voltage in the bios. Then run memtest cycles to test for stability. Some memory/motherboard combinations can be finicky about setup. Some work with everything set to AUTO, some do not.
There is NO reason not to run Win8 on a new box. Whoever built this system did a poor job of stress testing before handing off this build.
You wouldn't have to deal with such problems if the build was solid.

bas94041

Distinguished
May 9, 2010
27
0
18,540
A possibility is that the memory is defective or not setup correctly. I would manually set the timings and voltage in the bios. Then run memtest cycles to test for stability. Some memory/motherboard combinations can be finicky about setup. Some work with everything set to AUTO, some do not.
There is NO reason not to run Win8 on a new box. Whoever built this system did a poor job of stress testing before handing off this build.
You wouldn't have to deal with such problems if the build was solid.
 
Solution

Tseg

Honorable
Jun 11, 2013
132
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10,710
What is the wattage of your PSU? I know some of the upgraded off-the-shelf systems have had issues. Users wanted upgraded GPUs from the manufacturer but it took the PSU to the ragged edge, causing issues like BSOD, depending what type of labor intensive work you are asking of your system. I'm guessing you need at least 500- 600 Watt PSU.

In the last several months I bought an HP Envy desktop but returned it because it had speed issues with the SSD self-upgrade (ran at SATA II vs. SATA III speed). I then bought a Dell and have had no issues. It sounds like crazy bad luck with your having back to back system issues.
 

Dumex

Honorable
Aug 29, 2013
4
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10,510


Thanks for your reply. I doubt this is a PSU-issue though; I have a CoolerMaster Extreme with a wattage of 700, and I did not actually put the thing under a lot of stress.

The machine has been re-formatted and I'm now running tests with Win 7 Pro 64 bits. So far I haven't had a single problem, even after installing 132 Windows Updates and working with different sets of drivers and programs. Could it have been some really weird win 8-driver compatability issue?