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M5A99X EVO R2.0 - Cust. Build - blue screen errors

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August 29, 2013 11:42:30 AM

Hello community,

i just bought a custom built desktop and installed windows 7 ultimate 64 bit.

for some reason the pc came with win7 pro 32 bit so of course was only reading 4gb of ram even though theres 16 gb installed 4x4gb. I never did anything with the PC while 32 bit was installed so i dont know how it was running prior. but since i have re-installed windows 7 ultimate 64 bit im constantly getting errors and blue screens. After windows install i installed what i consider essential drivers, ethernet, usb 3, and graphics all before updating windows.

errors being minor so far, internet explorer and firefox continually crash (especially firefox)

but then theres the blue screen. this happens contantly, IE crashes then blue screen happens, ill be updating windows and mid install blue screen comes again.

im no pro by any means but here are my thoughts;

1) i have improper RAM installed? or maybe faulty RAM?

2) my bios may need to be updated? not even sure how to find out if it does or not?

3) i havent installed any main MOBO drivers, not sure how important they are.

4) i installed drivers to early (before windows updates) ive heard this may cause issues.

Basic PC Specs;

M5A99X EVO R2.0
XFX 7700 GPU
AMD FX 4170
16 GB ram; 2x4gb Gskill sniper, 2x4gb unknown
kingston hyper X SSD
corsair 750 PSU
Windows 7 ultimate 64 bit

I'm currently at work and can post a detailed computer spec sheet later tonight if its needed.

any thoughts on this would be very appreciated, i just ditched my g53JW laptop for this baby and cant wait to start editing/gaming on a new desktop with all peripherals instead of a laptop.

**I may also have a couple further questions regarding this MOBO that i havent been able to find via web searches**

thanks for reading,

Best solution

a c 308 V Motherboard
a b $ Windows 7
August 29, 2013 11:53:56 AM

Mixing memory kits, regardless of brand or model is not recommended.

By mixing memory kits together, there may be compatibility issues such as unable to boot or unable to operate at rated specifications.

Each memory kit is thoroughly tested to ensure compatibility within each memory kit. Because they have not tested their memory kit with your existing memory kit, memory manufacturers cannot guarantee compatibility when multiple kits are used.
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a c 75 V Motherboard
a b $ Windows 7
August 29, 2013 12:08:05 PM

I have a guide to help find stability in windows os i can post for you if you want. Download Memtest86+ from here. http://www.memtest.org/ Place on a CD disk or flash drive and run it from the Bios boot menu. it will run automatically run it for 12 passes before calling the memory stable. <-- this and way more is in the guide and programs and how to use them to find what is causing the instability.
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Related resources
August 29, 2013 12:09:20 PM

Calvin7 said:
Mixing memory kits, regardless of brand or model is not recommended.

By mixing memory kits together, there may be compatibility issues such as unable to boot or unable to operate at rated specifications.

Each memory kit is thoroughly tested to ensure compatibility within each memory kit. Because they have not tested their memory kit with your existing memory kit, memory manufacturers cannot guarantee compatibility when multiple kits are used.


alright,

I have 2 sets of dual channel,

1)2x4GB G-skill Sniper series - this model number is not on the QVL for the mobo and the four digit sequence doesnt really match the other g-skill series RAM that are on the QVL. sniper is 10-12-12-31 and the average on the QVL is around 9-9-9-23.

2) i have no idea what the other RAM sticks are. im assuming theyre dual channel since theres two and they match in looks. they look cheap. both are 2x4gb. im not at that comp so i cant double check but theres little to no lables on them.

should i try removing the gskill or the unknown sets and just try a single set to start?

this is all way over my head but with some mediocre advice and google i can probably figure it out.
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a c 75 V Motherboard
a b $ Windows 7
August 29, 2013 12:13:19 PM

I would do that for sure and see if the PC still crashes If not then its on to something else causing the issues
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August 29, 2013 12:13:46 PM

bgunner said:
I have a guide to help find stability in windows os i can post for you if you want. Download Memtest86+ from here. http://www.memtest.org/ Place on a CD disk or flash drive and run it from the Bios boot menu. it will run automatically run it for 12 passes before calling the memory stable. <-- this and way more is in the guide and programs and how to use them to find what is causing the instability.


Thanks B,

if you dont mind id love to look through the guide. it might help give me a better idea of what i should be looking for when running this memtest. i can give the memtest a try once i get home tongiht.

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a c 75 V Motherboard
a b $ Windows 7
August 29, 2013 12:16:53 PM

I have not finished the GPU testing but this will get you through everything else.



Guide to stability testing for Windows OS

First: you need programs to to stability test and these you should have before building a new system. I like to keep them on a flash drive so once the Operating system is installed I can install them without having to down load them.
Second: all of these steps will work if you are overclocking your system. When overclocking remember to stability test after each change in the settings.
Third: Stability testing is a necessary evil of building and overclocking a PC and will take hours to finish. Plan to have something else to do in the same room to keep an eye on temps and programs as they run. Most programs do not need constant supervision but there are some that produce a great amount of heat and without some supervision could hurt your system.

Program list for stability testing
Intel Burn test - to test CPU and Ram.
Prime 95 - To test CPU and Ram
Memtest86+ - To test Just Ram, Should be run every time of initial instal of OS and change of FSB/HT/Base Clock
Furmark - to test GPU
OCCT - To test GPU and hole system as a hole.

Program list for monitoring
Hardware Monitor. - Every motherboard will read different sensors so you will have to determine what sensor reading apply to your board.
Speed Fan - Every motherboard will read different sensors so you will have to determine what sensor reading apply to your board.
CPU-Z
GPU-Z

Use these programs at your own risk. I will not be held liable for you not using the temp monitoring programs properly. Some of these test can hurt your components if not monitored or used correctly.

Memory Stability Testing

After a fresh build I like to start the machine and set the bios to the correct settings and restart. Next I run the program MEMTEST86+. This program gets run from the PC's boot menu and runs from a disk. No Operating System is required in order to run this program. This is the reason I like to run it right off the start. This is a program that can be left alone to run.

MEMTEST86+ Operation and Use
Once Memtest86+ is run from the drive boot menu from the PC, the program will automaticly scan the systems hardware and start testing.

What does Memtest86+ do?

The program tests the system memory (RAM) to make sure there are no errors. If the memory errors then it can cause corruption of data and potentially crash your newly built/Overclocked system. Errors can occur for a few reason. Those being, but not limited to: Wrong Bios Settings, Bad Stick/s of Ram, 2 or more Incompatible Sticks Of Ram, Ram Incompatible With Motherboard.

How do I know if the Ram Errors?

When the program is running it displays information at the top half of the screen. If the program encounters an error, the program will use RED writing in the bottom half of the screen informing you there was an error encountered. The program uses a blue background so the red writing really sticks out. There is really no way to miss it.
If there is no errors the bottom of the screen will be clear of Red writing.

How long should I run the program?

You should run the program for a minimum of 12 Passes. In the information on the top half of the screen, it will tell you how many passes it has completed. The time it takes to run a pass depends on the amount of Ram installed. The more ram installed the longer it will take to complete a pass.

Where do I look to see how many passes the program has gone through?

Towards the middle of the page you will see this

WallTime_ Cached_ RsvdMem_ MemMap_ Cache_ ECC_ Test_ Pass_ Errors_ EccErrors
__00:00 __3565 _____192KB __ +65+9_ 5347 _ 0 _ 546 _ HERE___0_____0___

Where it says Pass and right under neath it where it says HERE are where you will find how many passes have been completed. The program will replace Here with a number and that number will be how many passes are complete. The numbers I have entered will be different, I just used Random numbers to give a visual representation so you have an idea what your looking for and at.

If you have not had any errors and have not already installed the Operating System (OS) do so along with fully updating it. Make sure to have your monitoring programs installed at this point as the next programs will cause heat issues. The rest of these programs require the Windows OS to be installed to run.


CPU Stability Testing

Next I run Intel Burn Test. (IBT)
Intel Burn Test Operation and Use

This program will generate the most heat from the CPU out of them all. Be sure to watch the CPU temps during the testing. The temps will get higher as the program runs then will level off. It is normal for the CPU to cool off just before the program produces a result from its pass. The heat will raise again right after the test starts a new pass.

Because of the heat generated by this program it is a good indicator of what your Max temps will be. My personal PC's and gaming PC's have never hit the high temp that was generated by this program. This is why I feel it is a good indication of what your Max temps will be.

This program tests two components on your PC. The first is the CPU, this is its main function. The second is Ram. If the Ram errors, the system will fail the test but you will not know which one it is. This is why I run Memtest86+ first. This eliminates faulty Ram with its settings from being the issue and leaves us with CPU being tested.

Once you start this program it is best to just let the PC sit without being used during testing.

What does IBT do?

Intel Burn Test uses a linpack designed by Intel to test there CPU's in the quality control process. This Does not mean that it only works on Intel CPU's. It Will work on AMD CPU's just as well. It uses your systems Ram and CPU to do mathematical equations. If the result is wrong then the system is unstable and the test will stop. If the system fails it can be for many reasons. They can be, But not limited to: Faulty CPU or Settings, Faulty Ram or Settings, Faulty Motherboard or Settings. I realize these are a broad description of issues but there are so many different bios settings that can cause a fail that for me to list them would be a major undertaking.

Why can the motherboard cause a fail when it's a CPU test?

This is simply because the motherboard connects everything together. If for some reason a part of the motherboard is unstable it causes the CPU to not function properly.

How do I know if the system fails the test?

The test will stop, play a noise, and put a popup box on your screen that says that the system has been found to be unstable. Alternatively you can look in the results column. If the results are not the same then the system is unstable. The Speed and GFLOPS will vary, this is normal and nothing to be concerned about.

What should I set the settings to?

32bit systems: you will not be able to use more than 2 GB of Ram. The program will not start if you set it to use more than 2 GB. For the stress level set to MAX if you have 2 GB or less ram installed. If you have more than 2 GB ram installed set it to custom and enter in 2000 MB. Yes I'm aware that 2 GB = 2048 MB But the program wont start with a 32 bit OS and much more than this.

64bit systems: Set the Stress Level to maximum

32 and 64 bit systems: Set Times to run to 40. The instructions say for the max to set at 20 but I have had systems fail at pass 25 and later.

32 and 64 bit systems: set Threads to auto. The program will use all threads on its own.

Now just click start and run the program keeping an eye on the temps. This program needs to be watched!

Prime 95 Operation and Use

Prime95 stress tests two different parts of your system, the Ram and the CPU. It does this by trying to find the highest prime number. This program will generate grate amounts of heat from your CPU as well so you will need to keep an eye on the temps while using this program.
This program tests two components on your PC. The first is the CPU, this is its main function. The second is Ram. If the Ram errors, the system will fail the test but you will not know which one it is. This is why I run Memtest86+ first. This eliminates the Ram and its settings from being the issue and leaves us with CPU being tested.

How do I know if the system fails the test?

If the system is found to be unstable or errors are found, the program will do one of three things. Either stop the core that had the error, Stop the hole program or the system will crash and restart. If either the core or hole program stops the green boxes next to each core will turn red. The icon in the system tray will turn red if you have the program minimized.
It is better to let this program run with out using your PC.

How do I set up the program?

When you first start the program it will ask you what you want to do. You will want to select "Just Stress Testing" and click OK. Make sure that all cores have a worker assigned to them. Meaning if you have a 6 core CPU that there are 6 workers working.

How long should I run the program?

You should run this program for 12 to 24 Hours before you can say it is stable. This is NOT a program where you can just let it run and never check on it. Because the CPU temp will raise you need to make sure you will not over heat during this test. Once you are sure it wont over heat you can walk away for a short time but being sure to look once in a while to see the progress and temps.

GPU Stability Testing
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August 29, 2013 12:25:09 PM

oohhh ya, that'll keep me busy for a bit when i get home.

first thing i guess ill try is to remove the two unknown sticks of RAM and see if that changes anything.

what are your thoughts on leaving the Gskill sniper series ram even though its not on the mobo's QVL?

also, can i run the intel burn test even though im running AMD?
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a c 75 V Motherboard
a b $ Windows 7
August 29, 2013 12:32:10 PM

yes you can run ITB on an AMD CPU. the guide mentions this but maybe I should put that right at the top instead of where it is.

yes the first thing that should be done is pull the sniper ram. leave what came in the system in and see if it crashes. if it does then run the memtest program to see if it is a ram issue. You need to start with the ram as the other tests test the ram and CPU together. you need to eliminate the ram as being the issue or you will not know what is causing the crash.
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August 29, 2013 3:24:23 PM

bgunner said:
yes you can run ITB on an AMD CPU. the guide mentions this but maybe I should put that right at the top instead of where it is.

yes the first thing that should be done is pull the sniper ram. leave what came in the system in and see if it crashes. if it does then run the memtest program to see if it is a ram issue. You need to start with the ram as the other tests test the ram and CPU together. you need to eliminate the ram as being the issue or you will not know what is causing the crash.


hey B,

so when i get home and start to run the Memtest, im assuming the best way to do it is load it onto a flash drive, go into bios, load the program from bios by choosing to boot from flash drive? (can i boot from flash drive if that drive has my other drivers on it as well? or should i be deleting everything off of the flash drive except for memtest and then boot with that?)

*i just went to the memtest website to D/L i grabbed the usb version. im assuming i put that on a flash drive and thats what im booting within my bios? or do i run it from my desktop?

I have win7 installed and its partially updated, i cant finish updating because i continuously get blue screened. will it be ok to run memtest under these circumstances?

I have used speed for a while now, do you find it to be a decent enough program to monitor temps during all of this? i typically just use speed fan to crank up my fans when i start gaming just to be pro-active. or do recomend speedfan for fan control and another app for temp control?

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a c 75 V Motherboard
a b $ Windows 7
August 29, 2013 3:49:25 PM

I have never tried the flash drive method because when i first got the program I didn't have a flash drive so i put it on the disk. I believe it will still run if the drivers are on there and it should not hurt the info on the drive if you try it with the drivers still on it. This is just a guess as like i mentioned I have the program on a CD not a flash drive.

yes it is fine to run memtest in the condition your windows updates are in.

In this case it is more of question of which program will give the most accurate temp reading. Speed fan is fine to control your fans if it can. What you really need is just keep an eye on the temps so you don't over heat. Sometimes speed fan can be accurate and other time not. It depends on the motherboard. try it and see if it's accurate. HWmonitor from CPU-id.com is the same way it depends on the motherboard. I have both installed and both give only a 1 degree C difference in temp so for me both are accurate.

when it comes to fan control if speed fan works, use it.

EDIT: to answer your edit you need the file meant for usb and it is still run from in the bios boot options. just like installing windows for the first time.
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August 30, 2013 6:43:59 AM

Thanks a lot for your help and time B. when i got in the house last night i disconnected all power and removed the unknown sticks of RAM and left in the gskill sniper set (even though its not on the QVL). once i did that and fired it back up i installed the remainder of the windows update without issue as well as ran some benchmark trests like prime and the passmark one. everything seems to be working great now (aside from going from 16gb to 8gb) but it seems to be runnin like a dream now.

again, thanks for the help guys.
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