- Oct 18, 2012
- 43
- 0
- 10,530
Here's a long story short:
Before I encountered the issue with office my computer was past, hadNO problems, was clean as a whistle and i was editing 1+ hours of footage and cutting it down to 15 minutes in corel video studio pro X5 at 780p with no problem.
Then I had trouble installing MS office 2013 and called microsoft to help. A female rep helped me and during the process said that she'd have to clear my registry to fix the issue. she cleared it manually and office 2013 installed. In the following weeks, i was busy at work and didn't go on the computer. About 2 weeks after she cleared my registry, I started using the computer again and I started playing some games. After a few BSOD mid game, i let the computer cool off before doing anything else -since it was warm both outside and in my room.
In the days following I would get a BSOD doing anything, from letting the computer to idle to screwing around on MS paint, to plugging my flip phone into the computer to add files to it to rendering videos.
Got on the phone with microsoft and explained the issue. The tech i first spoke to told me that since it was on microsofts part that the issue occured, it would be fixed at their expense. The case was escalated to their 2 after the check disks and scans proved to be normal.
Teir two looked through the logs and said it was a kernel issue and deemed that it was a software issue and that there was a very low chance that it was a hardware issue. Just to be safe, I took my computer to a repair shop and asked them to check over my hard ware to make sure it was ok. the repair shop said that the parts were all in good order and handed me back my computer.
Teir two suggested doing some repair install with a Windows 7 service pack 1 .iso he sent me. After doing so, the blue screens of death continued and he gave me a few days to back up my files, telling me that he wanted to do a clean install of windows and to e-mail him when I was ready. I did so and never received a reply untill yesterday after another rep helped me.
The rep that helped me yesterday said that a custom install would suffice, rather than doing a clean install. after he reinstalled windows, he told me to reinstall and update all the drivers including the one that originally came with my motherboard and told me that he'd call the next day (today after I get home from work).
However after installing them and trying to render a video -the fastest way to test for BSOD- I got another BSOD here's the logs for today's:
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Fri 30/08/2013 12:42:44 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\083013-15256-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x5788)
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF8800DD7BE68, 0xFFFFF8800DD7B6D0, 0xFFFFF80002EC56F2)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Fri 30/08/2013 12:42:44 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x5788)
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF8800DD7BE68, 0xFFFFF8800DD7B6D0, 0xFFFFF80002EC56F2)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
the only drivers installed are the latest drivers pertaining to my motherboard (lan, sound etc), my graphics cards drivers, and drivers for my mouse, keyboard and monitor.
Can anyone help me here or at least tell me how to do a proper clean install?
Edit: clean install did not work. all drivers are up to date. computer has no viruses. All hardware tested by two different computer technicians and was told that the hardware works perfectly with no issues.
Before I encountered the issue with office my computer was past, hadNO problems, was clean as a whistle and i was editing 1+ hours of footage and cutting it down to 15 minutes in corel video studio pro X5 at 780p with no problem.
Then I had trouble installing MS office 2013 and called microsoft to help. A female rep helped me and during the process said that she'd have to clear my registry to fix the issue. she cleared it manually and office 2013 installed. In the following weeks, i was busy at work and didn't go on the computer. About 2 weeks after she cleared my registry, I started using the computer again and I started playing some games. After a few BSOD mid game, i let the computer cool off before doing anything else -since it was warm both outside and in my room.
In the days following I would get a BSOD doing anything, from letting the computer to idle to screwing around on MS paint, to plugging my flip phone into the computer to add files to it to rendering videos.
Got on the phone with microsoft and explained the issue. The tech i first spoke to told me that since it was on microsofts part that the issue occured, it would be fixed at their expense. The case was escalated to their 2 after the check disks and scans proved to be normal.
Teir two looked through the logs and said it was a kernel issue and deemed that it was a software issue and that there was a very low chance that it was a hardware issue. Just to be safe, I took my computer to a repair shop and asked them to check over my hard ware to make sure it was ok. the repair shop said that the parts were all in good order and handed me back my computer.
Teir two suggested doing some repair install with a Windows 7 service pack 1 .iso he sent me. After doing so, the blue screens of death continued and he gave me a few days to back up my files, telling me that he wanted to do a clean install of windows and to e-mail him when I was ready. I did so and never received a reply untill yesterday after another rep helped me.
The rep that helped me yesterday said that a custom install would suffice, rather than doing a clean install. after he reinstalled windows, he told me to reinstall and update all the drivers including the one that originally came with my motherboard and told me that he'd call the next day (today after I get home from work).
However after installing them and trying to render a video -the fastest way to test for BSOD- I got another BSOD here's the logs for today's:
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Fri 30/08/2013 12:42:44 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\083013-15256-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x5788)
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF8800DD7BE68, 0xFFFFF8800DD7B6D0, 0xFFFFF80002EC56F2)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Fri 30/08/2013 12:42:44 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x5788)
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF8800DD7BE68, 0xFFFFF8800DD7B6D0, 0xFFFFF80002EC56F2)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
the only drivers installed are the latest drivers pertaining to my motherboard (lan, sound etc), my graphics cards drivers, and drivers for my mouse, keyboard and monitor.
Can anyone help me here or at least tell me how to do a proper clean install?
Edit: clean install did not work. all drivers are up to date. computer has no viruses. All hardware tested by two different computer technicians and was told that the hardware works perfectly with no issues.
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