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Sound Card/Speakers broken on Asus Laptop

Last response: in Laptop Tech Support
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August 30, 2013 3:12:22 PM

So basically, it was just a normal day.

When I got home, I was surprised to find that my laptops sound wasn't working.
So far I've tried:
Un-installing drivers
Loading restore point
Checking for updates
And more to come....
a b D Laptop
a b Ĉ ASUS
August 30, 2013 3:26:49 PM

Does sound come through the audio jack (via headphones or speakers)?
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August 30, 2013 3:32:55 PM

Prostar Computer said:
Does sound come through the audio jack (via headphones or speakers)?


There's no sound whatsoever coming out of the speakers (even though it says that there is)

I'll have to look around for a spare headset to test out headphones.

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a b D Laptop
a b Ĉ ASUS
August 30, 2013 3:54:34 PM

Yeah I meant speakers connected via the 3.5mm audio jack. If you get no audio through there then it's per fault of the sound chip. If you do get sound, then it looks like just the internal speakers are bad (or the cable(s).
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September 15, 2013 9:03:41 AM

Prostar Computer said:
Yeah I meant speakers connected via the 3.5mm audio jack. If you get no audio through there then it's per fault of the sound chip. If you do get sound, then it looks like just the internal speakers are bad (or the cable(s).


Same problem on a new N550JV. No sound through speakers, through the 3.5mm audio out socket only some signal noise (and even this not continouos). After updating the Realtek HD audio driver (to version 6.0.1.623) Win8 displayed a "device disconnected" message and I cannot find a way/don't know how how to turn the speakers back on. Is there anything I could do system/software-wise, or is a warranty claim inevitable?
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a b D Laptop
a b Ĉ ASUS
September 16, 2013 1:07:29 PM

Hey Tunhaar,

If you installed the correct driver, then it's probably going to become a warranty issue. The driver will pick up the device(s) connected. Try removing the driver entirely, then reinstalling it just to be sure.
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