Display driver AMD has stopped responding and has recovered

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Curtis Worsley

Honorable
Aug 30, 2013
5
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10,510
Whilst playing games my driver will suddenly stop working and my game will crash. When the crash starts my game freezes (Audio also freezes game and other program audio like vent) after 4-10 seconds i will then get a white screen where i cant do anything for another 5-10 seconds and then i can close the game. I can instantly reopen the game and other programs. I then get a error message from my task bar that says "AMD driver has stopped working but has recovered" I have checked and all my drivers are up to date. The crashing seems to happen A LOT more when im in raids/instances. In unrelated news i will some times get a bluescreen error of 0x000000F4 (Not sure if its related, just thought id throw it in just in case its related)

System Specs

Machine name: APEVIA
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7821
BIOS: BIOS Date: 05/03/13 21:39:10 Ver: 04.06.05
Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8136MB RAM
Page File: 4390MB used, 11880MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
Card name: AMD Radeon HD 7800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6818)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6818&SUBSYS_E24117…
Display Memory: 1746 MB
Dedicated Memory: 2030 MB
Shared Memory: 3812 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
 
Solution
bryonhowley
Agree with the above^. If after that you still get crashes I would do a RMA as I think you have a defective card. It does happen it just sucks when it happens to you I know. But anything made by man is prone to fail it is just a fact of life. But first make sure you have registered the card on the manufactures website to activate the warranty for some manufactures that is very important step before you can RMA.

When you do the RMA make sure you write down everything that causes the problems and what you have done to fix it and send that with the card so they have a way to replicated it. Also send your system specs with it. This would give them a good way to try the problem on the same type of hardware you own.
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Curtis Worsley

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Aug 30, 2013
5
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10,510


No, it is not overclocked. The one time i tried to it my computer crashed.
 
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Curtis Worsley

Honorable
Aug 30, 2013
5
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10,510


I overclocked it by 200mhz. Now what? just wait see if it crashes or?

My game just crashed again :(
 
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The Indomitable

The Indomitable

Honorable
Jan 2, 2013
210
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10,710
No I meant lowering the clock speeds just to see if it's a bad chip or something.
my only reasoning is that a GTX Titan is a not-quite-as-good Tesla core, so maybe this happened with your card and instead of discarding it, quality check let it through :/
If you're using afterburner put it to the lowest GPU clock settings.
 
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C

Curtis Worsley

Honorable
Aug 30, 2013
5
0
10,510


Ok i put my GPU clock setting to 300MHz (lowest) and my memory clock setting to 150MHz (lowest)
 
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The Indomitable

The Indomitable

Honorable
Jan 2, 2013
210
0
10,710
Hmm...look on the Internet how to delete all your old drivers and install new ones. I've heard of older drivers interfering with new ones and messing with a lot of stuff. If that doesn't work, just RMA the card.
 
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bryonhowley

bryonhowley

Splendid
Oct 24, 2011
3,742
0
23,960
Agree with the above^. If after that you still get crashes I would do a RMA as I think you have a defective card. It does happen it just sucks when it happens to you I know. But anything made by man is prone to fail it is just a fact of life. But first make sure you have registered the card on the manufactures website to activate the warranty for some manufactures that is very important step before you can RMA.

When you do the RMA make sure you write down everything that causes the problems and what you have done to fix it and send that with the card so they have a way to replicated it. Also send your system specs with it. This would give them a good way to try the problem on the same type of hardware you own.
 
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