Old graphics card won't work in new machine

chevreau

Honorable
Dec 8, 2012
5
0
10,510
Below is a somewhat convoluted sequence of events; please let me know if any of you have any ideas or if you need any clarification:

Last Christmas I bought an HP desktop with an i7 processor and 8GB of RAM, running Windows 8. The system included an unbranded ATI Radeon HD 7670 graphics card, which should be more than enough for my limited gaming needs, but it doesn't have a fan control unit (somehow) and will overheat and shut down my system when taxed even the tiniest bit.

I'm now trying to swap this card out for the HIS Radeon HD 6670, which I had in my old machine. Unfortunately, I'm getting some weird issues. First I tried to do a plain-Jane swap, without touching any existing drivers. When I did that and powered on, my monitor was reporting no input through the HDMI cable. In a panic, I decided to try connecting my DVI cable as well (same monitor), and for some reason, that allowed me to see a black screen. When I switched back to HDMI the black screen was suddenly available there as well. I could move a mouse cursor around the black screen, and it would disappear after a couple seconds if I stopped. Unfortunately, that was all that I could do. No Ctrl+Alt+Delete or Alt+Tab or Esc or F10 could save me.

I power-cycled a couple of times and kept getting the same black screen with a movable mouse cursor. There was no Windows startup sequence. Still no Ctrl+Alt+Delete. I couldn't get the BIOS menu to come up and the recovery DVD wasn't working. Heartbroken, I pulled the 6670 and threw the 7670 back in.

On the first startup with the 7670 reinstalled, the HP/Windows loading screen froze. I power-cycled, horrified that something had gone horribly wrong. Thankfully, the second startup went flawlessly, and I booted into Windows without a scratch. This time I decided I'd need to kill the drivers, especially since they were for a similar card and they were contaminated with HP's strange proprietary fingers. I created a Restore Point and rebooted in Safe Mode with Base Graphics, then used Driver Fusion to fully eradicate all the 7670 driver files it could find. I then restarted once more with the same card to make sure that everything was going okay. I re-checked the drivers and found that the Catalyst Manager and some other non-dll, which I had deleted the first time around, had magically re-appeared. I wasn't too worried about those things, so I re-deleted them and shut my computer down.

I swapped the 6670 back in, hoping for some magic. My monitor didn't detect any input from HDMI again, so I plugged in DVI. Still no luck. I power-cycled and got the same response. No input. Not even a lousy black screen.

I pulled the 6670 and threw it back into my old computer to see if it was still working. I flipped the switch and... here I am, on CNet. My old rig is running just as well (and slowly) as it was before, with zero issues on the 6670, with Vista giving it a 5.7 Windows Experience rating on gaming performance.

Thanks for reading if you've made it this far. What can I do to make my 6670 work in my new machine? I'm worried that there might be conflicts because HP has forced me to use their own drivers for the 7670 that came with it, instead of drivers directly from AMD. But I'm not sure if it could be something else, or what I could do.
 
G

Guest

Guest
if you want to install a new gpu, you should delete the old gpu driver using AMDCLEAN Utility. and download and install the latest gpu driver for your new GPU. Hope this will help..
 

chevreau

Honorable
Dec 8, 2012
5
0
10,510
Thanks for your quick reply. I just tried installing the most recent drivers for the 6670 from AMD while my computer was running integrated graphics through the 7670 unit. Unfortunately, Catalyst gave me an error about not being able to recognize my configuration so the installation couldn't complete. One additional thing to note: AMD's 6xxx drivers are the same as its 7xxx drivers at this time. Not sure how much that would complicate things (if at all).
 

mofotech

Honorable
Sep 1, 2013
14
0
10,520
When you turn on the pc. Do you see the HP start up boot screen? And is it then when it starts to boot to windows it does that? I suggest maybe format and reinstall windows from scratch. You will also get rid of all the HP bloatware.
 

chevreau

Honorable
Dec 8, 2012
5
0
10,510


If my 7670 is in then I'm fine. Right now, if I try to use my 6670 then my monitor receives no input. As far as I can tell the computer might not even be getting to the BIOS, since it won't restart if I try to enter and exit the BIOS.

As far as reformatting, I have HP recovery disks, which probably include all the bloatware, and I think that would be overkill. Is there something else that I could try?
 

mofotech

Honorable
Sep 1, 2013
14
0
10,520
So then if you put the 6670 in and turn on the pc and it doesn't even Post. Then you got other problems. Either the motherboard just isn't taking the card or you need a bigger PSU or there is some setting in the bios that needs to adjusted. Does the 6670 need a 6 pin or 4 pin power cable from the PSU?
 

chevreau

Honorable
Dec 8, 2012
5
0
10,510


Hmmm... is graphics card rejection something that happens frequently with motherboards? And do you know what setting might need to be adjusted in the BIOS? I've already been in there several times and couldn't find anything about GPUs other than the option to turn on the IGP or choose the IGP as the primary device.

On the power side of things, no separate connector is needed for the card, and the fan has been running normally every time I power on. However, according to the handy-dandy box that came with my 6670, a 400W PSU is "recommended". Not sure if my current HP 460W PSU actually qualifies, but it's a bit close for comfort either way. My previous machine had a 750W Coolmax, which I had been thinking of swapping into this rig as well--just hadn't been thrilled at the prospect of actually doing it. I think I'll try swapping it out soon. If you do have any other thoughts about the other possibilities, however, I would be grateful to hear them.

Edit: Also, per my note before, this thing did *kind of* produce an output once by giving me a black screen with a movable mouse cursor (and nothing else). Not sure if that makes the issue lean in one direction or another, but figured I'd mention it again.
 

mofotech

Honorable
Sep 1, 2013
14
0
10,520


Oh so it did boot up and post. It just didn't boot all the to your desktop. I had a BIOSTAR TForce TF7025-M2 motherboard once and I put a ati 5770 on it, it won't boot at all. Although it should have. Umm , is there anything in the bios that resets the pci irq settings although that's old school fix. loll , Check if there is some bios update that will help. Or try like your saying the bigger PSU. I can't see why the card wont work when your 7760 does work. But try this, I read your part about the black screen and the mouse. Put your card back in and start the pc. As soon as it turns on then start pressing F8 to see if you can get into safe mode. You gotta be quick at it or another thing you can do is... unplug your hdd so the pc wont boot into windows to quickly. We just want to see if the card works first on basic POST. If it turns on and says 'no operating found' then you know the unit works with the card and you just gotta make it work with windows. Another thing is just use your 7760 card and buy some fans to help cool the system down or a vga fan. Might be simpler.
 

chevreau

Honorable
Dec 8, 2012
5
0
10,510


All right, my 750W PSU is in the new rig. I did a system restore to my old 7670 drivers and I was able to start up normally with the new PSU with no issues. Unfortunately, the new PSU didn't solve the problem with the 6670. I tried addressing your suggestions above; here's where I got with that:

*I don't have any IRQ options in my BIOS
*No BIOS updates are available
*I've been running in safe mode during the entire testing, so that can't be the issue unfortunately
*I did remove my HDD to test whether the video card POSTs, and doing that got me a POST error of 6 beeps, but still no visual display. I actually had received a couple of 3-beep POST errors in earlier attempts, including a couple of times when I had no card installed at all (but most of the time I received no errors). I'm pretty sure that between those two facts, the video card is making it through POST--probably

When I removed the 7670 drivers again and tried installing the 6670 I got no visual output, just as before. I re-inserted the 7670 and messed with the BIOS settings some more, then tried the 6670, then got more failure. I repeated this process with different settings and different tactics for a couple of hours. I did learn a couple of interesting things, like the fact that if I set POST messages to Enabled, I get a static blue Windows logo (but no actual booting to Windows), but otherwise I'm just frustrated and sad. There has been zero output from my 6670.

My plan now is to try to buy some random Nvidia graphics card from Staples or something and test that to see if it works. If it does I might just have to actually invest in a new card. But before I do that I'd be grateful for any additional insight that anyone has.

Additional note: For this whole process I had set my computer up to load in safe mode with base graphics, so if that could be the issue please let me know.