DVD Drive Not Detected by Windows or BIOS

Okay, this one's weirding me out. Last February I bought a laptop - the Samsung NP365E5C-S01UB. It came equipped with Windows 8, but I'm a Windows 7 guy, so I wiped the drive and performed a clean install of Windows 7. At first, everything worked fine. I was able to find all my drivers and everything was humming along great. But then a problem came up - my DVD drive disappeared.

When I say disappeared, I mean disappeared. It doesn't show up in My Computer, the Device Manager, or even BIOS. Occasionally it will reappear, but only for a few hours at a time. I've tried a multitude of regedits and device troubleshooting to no avail. What is happening?!?!?!?! I seriously doubt the drive's dead (I bought it only six months ago, and it ejects and spins just fine), and I'm fairly sure it must be a software issue, but I can't seem to find a fix.

Anyone have a similar problem? Any ideas would be greatly appreciated.
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  1. It can't be a software issue, since the DVD drive is not listed in BIOS. Try RMA-ing the laptop or ask the service to change the DVD drive.
  2. alexoiu said:
    It can't be a software issue, since the DVD drive is not listed in BIOS. Try RMA-ing the laptop or ask the service to change the DVD drive.


    Sorry, I should have mentioned one more detail - I installed Windows 7 on my brother's Acer laptop with the same install disc (unique product key of course) and two weeks later his drive disappeared in the same fashion. Doesn't show in BIOS, doesn't show in device manager or My Computer.

    I was already considering RMA, but I can't help but think it's a software issue, seeing how the same install disc has caused the same problem in two separate machines. Of course I'm the one asking questions, and if the experts say it must be an odd case of two failed drives, I'll treat it like a dead drive problem and get services on the phone.
  3. Right after I posted my last comment I put my computer to sleep and went away for an hour or so. Upon awakening, Windows found and installed my DVD drive! I was deliriously happy and set a restore point. Now, upon returning from work, the computer has again lost my DVD drive . . . PLEASE HELP!!!!!
  4. I also have the same problem. The dvd drive sometimes show up and sometime doesn't. When it shows up it works fine and other times it is not present even in bios.
    pls help !!!!!!
  5. re-
    I just updated my dot net framework and viola everything is back to normal :)
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