Processor underclocks even under strain, when powered, and without power saving options enabled

thewurstliver

Honorable
Sep 2, 2013
3
0
10,510
I have a laptop (Samsung np365e5c) and the processor consistently underperforms. Loading anything takes far longer than I figured from 2.7GHz processor. My processor is an AMD A6-4400M dual-core rated at 2.7GHz. It runs silently at all times, but it also runs at 0.86GHz at all times. There's no change, even when trying to start a program, running multiple programs at once, or using a fairly intensive program.

I observed that the computer boots at ~3 GHz. After 2 minutes of up time, the CPU drops to 1/2 speed (1.35GHz), regardless of activity, and at 3 minutes drops to 1/3 speed (0.86GHz). It stays at 0.86GHz from then on out, regardless of what I'm running.

This is running while powered, too. I have the battery settings to High Performance and even changed the minimum to 100% (on both power and battery). Nothing changed, and after the 3 minutes it sits at 2.7GHz. I read that it could be a fan issue, but I can very clearly hear it going on boot when it's running at its ~3GHz. It will also turn on when the processor's going at 0.86GHz (like it just did while typing this). I've looked for an option in the BIOS to disable the likely culprits of c1e and the like, but there's nothing in the BIOS settings. It's probable that it doesn't have the option, seeing as it is a laptop.

I plan on upping the RAM at some point in the near future, mostly because I thought that was the issue (it's at 4GB now). It may still be the issue; I'm not sure.

I know overclocking a laptop CPU isn't recommended or even really allowed in the hardware, but I'm just looking to get the CPU up to its actual speed. Heck, I'd be content with it running at 2/3 speed, or for the power saving options to work as intended.

Does anyone have any suggestions? Am I completely off the mark?
 

thewurstliver

Honorable
Sep 2, 2013
3
0
10,510


Glad to know it's not just me, but disheartened to know that's probably the issue. It'd be much faster to just disable something than to deal with customer support, after all. Thanks for letting me know.

As for temps, without actually really running anything (and still at 0.86GHz) the motherboard is reporting between 46-56 degrees C and the CPU says 95-104 degrees C. Sure doesn't feel that hot.

UPDATE: Contacted Samsung, they say they "currently do not have any reported issues for the product." I got the "You must Restore the product" (capitalization theirs) message when I pressed further. Guess some email correspondence is needed for an actual answer.
 

thewurstliver

Honorable
Sep 2, 2013
3
0
10,510


Which I'm guessing isn't something I can fix. And, since Samsung's claiming they have no issues reported with the model, they won't help (though I sent an email anyway - before refreshing this thread, of course, so I didn't mention the overheating). Does that mean I'm SOL?