atikmdag.sys BSOD after amd enduro driver install

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ab2012

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Sep 2, 2013
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10,510
I've been getting a lot of BSODs after attempting to reinstall amd graphics drivers on my m17x r4 laptop which has a radeon 7970m and an intel HD 4000. I used the BlueScreen viewer by Nirsoft and almost all of them pointed to atikmdag.sys failing. I tried the solution involving manually extracting the files using cmd but it didn't work. There are also couple other weird things that happen, possibly in relation to this. The gpu fan barely spins at all unless forced by hwinfo64. Also, Windows 7 x64 only boots if the AC power adapter isn't connected. None of these symptoms show up if the display drivers are not installed which I guess means it isn't a hardware issue. Ive spent hours going through possible solutions only to hit a bunch of dead ends.

Any suggestions?
Thanks in advance
 
Solution
mouse24
Grab the drivers from Dell and not AMD. The Dell drivers are customized so you don't go over certain power/heat/etc targets. Getting the drivers from AMD instead of the laptop manufacturer has been known to cause issues and is generally not recommended.
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mauller07

mauller07

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Mar 28, 2010
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grab driver fusion, uninstall the driver and dont restart, run driver fusions amd driver cleaner then restart, install the newest driver.

see if this helps, also grab ccleaner and run the file cleaner and the registry cleaner multiple times till it finds no errors.
 
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mouse24

mouse24

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Nov 30, 2010
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Grab the drivers from Dell and not AMD. The Dell drivers are customized so you don't go over certain power/heat/etc targets. Getting the drivers from AMD instead of the laptop manufacturer has been known to cause issues and is generally not recommended.
 
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Solution
A

ab2012

Honorable
Sep 2, 2013
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The drivers were from dell, actually. I had also looked to upgrade the bios to A12, which apparently had a less aggressive fan speed table. The fan was spinning until after the driver update for the amd graphics.

Also, is it normal for driver fusion to not be able to delete some files? And also, when rebooting, I got the same BSOD xA00000001 caused by atikmdag
 
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ab2012

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Sep 2, 2013
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I was going through device manager and looked at the driver details for the intel igpu and found that atikmdag is in the list. Is that supposed to be there?
 
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mouse24

mouse24

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Nov 30, 2010
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I've never used driver fusion but if its anything like Driver sweeper then it should be run in safe mode.



Hmmm, probably. If the laptop has AMDs switchable graphics thing then I think it is. I might be wrong though. Also have you messed with that or uninstalled/reinstalled the drivers for that? If so I would just keep them installed as I've heard it can be a pain to get rid of it entirely and could cause issues if left halfway uninstalled.
 
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ab2012

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Sep 2, 2013
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10,510


Thanks for the reply. So I ran driver sweeper in safe mode and that worked a bit better although there were still some files that couldn't be removed. I went on ahead to reinstall the dell drivers again and it kind of worked this time. Catalyst control center and the "configure switchable graphics" options are not available in the right click menu and shutting down gives me BSODs but this time the code is either 116 or 1E. Do I just reinstall again?
 
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A

ab2012

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Sep 2, 2013
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Hello again!
I'm glad to say I got this working. I think the problem was that the intel driver was having issues with atikmdag.sys if the latter was not here first.
I solved this by loading the intel drivers, then loaded the amd drivers (which BSODd on reboot), then went into safe mode and used driver fusion to get rid of the intel drivers which of course left the atikmdag where it was cause it was an amd driver. I then rebooted and then reinstalled the intel drivers from safe mode and it worked!
Thank you all for your help
 
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