Major problems with my new build, only occur on my home network

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Wilkybird

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Jul 14, 2013
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Hi there. I'm not sure if this is the right place to post this, so if it's not please let me know.

I'm desperate for help with this - I built my computer over a month ago but have been unable to use it - whenever I connect to my home internet on the computer it will crash, freeze, and/or BSoD, pretty much as soon as it connects to the internet.

Things I have tried doing to fix it:
I have tested for hardware issues and I'm fairly certain it's not this
-I don't think it's a problem with the network card, as I have tried that specific network card in another computer on a different network (not my home one) and it worked fine. I have also tested another network card in my build and it had the same issues on my home network. However, this card was the exact same make and model.

I have tested the computer on different networks. My friend ran it at his house for several days, and it had no problems whatsoever. It has also run fine off phone-tethered (?) internet.

Because the problem only occurs at my house, I have tried turning off all other devices connected to the router, which had no effect. The (very old) splitter that the router is using was also being used by a phone, which I tried removing. Also no effect.

I have tried using different versions of the driver software, which didn't see any improvement, however one time out of the several times I tried reinstalling the most up-to-date software it had less crashes, and the computer could be used for a while before it would crash. I foolishly reinstalled the software again though, and now it crashes as soon as it connects to the internet.

The Event Viewer doesn't show any errors or anything that appears out of the ordinary (to the untrained eye) before or during the crash.

I'm completely stuck. Could it be some strange setting or interference from the router?

I would be so, so grateful if anyone could offer any advice at all. If I've left something out please let me know.

Thank you so much in advance.

Update: I ran CHKDSK /F and Windows Memory Diagnostic which came back fine.


 
Solution
SirSub42
With the card plugged in but without the ethernet cable, when you goto control panel>system>Device Manager. Do any yellow/red flags appear? I know you said your friend had the computer for days and no problem, but just to try something, Reset TCP/IP

Also, do you have a spare wireless network adapter? I can't imagine what, but I would say attempting to connect to the internet without using your NIC (Network-interface card) would be the next step.

Do you get the same problem if you connect via the ethernet port on the motherboard?

Try disabling the onboard NIC via the BIOS menu. Perhaps they are conflicting somewhere in the system resources.

Write down any and all information you get from those Blue Screens of Death. Those bits...
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dreamerz

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Aug 24, 2013
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what are your pc's specs? So does the computer stay on and run fine as long as it's not connected to your router? Have you tried a fresh install of windows, then Download updates on another pc then installing onto your new one? Bios updates/ firmware ect.? This is a lil weird.
 
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Wilkybird

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Jul 14, 2013
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Yeah, definitely weird. Can't believe I forgot to include my specs:

-Gigabyte GA-H87M-D3H
-Intel i5 4570
-Asus HD7850 DC2-2GD5-V2
-TP-Link WDN4800 PCIe
-Enermax 500W
-Kingston V300 120GB SSD
-WD Caviar Blue 1TB
OS: Windows 7 SP1 64-bit Ultimate
Router: TD-W8970

The computer's absolutely fine running without internet, however it does crash in safe mode with networking. I've tried reinstalling windows, and just updated using an ethernet connection, which has no problems, however the same problems occured before and after reinstalling. The only bios update available is a beta, which I was a little nervous about trying, but if you think it could help then I'll definitely give it a go.

I also forgot to mention that I bought a new router to replace my really old one as I thought this might be the problem - turns out not.

Thank you for your reply :)
 
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SirSub42

SirSub42

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Aug 31, 2013
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With the card plugged in but without the ethernet cable, when you goto control panel>system>Device Manager. Do any yellow/red flags appear? I know you said your friend had the computer for days and no problem, but just to try something, Reset TCP/IP

Also, do you have a spare wireless network adapter? I can't imagine what, but I would say attempting to connect to the internet without using your NIC (Network-interface card) would be the next step.

Do you get the same problem if you connect via the ethernet port on the motherboard?

Try disabling the onboard NIC via the BIOS menu. Perhaps they are conflicting somewhere in the system resources.

Write down any and all information you get from those Blue Screens of Death. Those bits of information can help us isolate exactly what the problem is and go from there.
 
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Solution
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Wilkybird

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Jul 14, 2013
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There are no flags that appear whether the card is plugged in or not. I've tried resetting TCP/IP settings a few times as part of other attempts to fix it but didn't do much. The card is a wireless only card with no ethernet - the only ethernet is on-board and the only wireless is in the pci card.

My friend has the exact same wireless card and it causes the same issues. I have no other form of wireless connectivity at this stage but I am tempted to return the card and ask for a refund and try a different model, however not many other cards offer the same value for money and specs.

I can plug in and use ethernet perfectly fine, regardless of whether the wireless card is plugged in or not - so long as wireless stays disconnected. I tried disabling the onboard card but there was no change in the problem.

It crashed before, the code was 0xF4, 0x3, 0xFFFFFA8009A79560, 0xFFFFFA8009A79840, 0xfffff800037DD350

Thank you very much for your help so far :)

 
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SirSub42

SirSub42

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Aug 31, 2013
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PCI or USB wireless card? There should be a term at the top of the blue screen, such as IRQL_NOT_LESS_THAN_VALUE, or SYSTEM_NTSOKRNL_EXE something like that in all caps. From that, we can more easily identify the root cause.
 
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dreamerz

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Aug 24, 2013
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Have you tried a fresh install of windows? It could be software or driver related. Is windows managing the connections or is the cards utility software? If its the cards utility have you tried letting windows manage the connection? Or even try using windows generic drivers.
http://msdn.microsoft.com/en-us/library/windows/hardware/ff558969(v=vs.85).aspx
http://msdn.microsoft.com/en-us/library/windows/hardware/ff560372%28v=vs.85%29.aspx
This is just weird. I'd just opt to get a wireless dongle at this point. Sorry I couldn't be of more help.
 
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Wilkybird

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Jul 14, 2013
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Yup, I've tried reinstalling windows completely. Windows is managing the connections, I'm pretty sure I've tried using the card software and there was no difference. Where would I be able to find generic drivers?

Any help is appreciated, there's no need to apologise : P
 
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Wilkybird

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Jul 14, 2013
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10,510


Mobo: Gigabyte GA-H87M-D3H
Card: TP-Link WDN4800 PCIe
Router: TD-W8970

I'm not at home currently but I'll upload the minidump as soon as I can.
 
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