Windows 8 - USB 3.0 Won't work / Not Recognized !!

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Ransome

Ransome

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I recently fresh installed Win8 (after using Win7 for a long while).
My OS is Windows 8 64 bit Pro.
My Motherboard is: Asus Sabertooth Z77

Unfortunately Windows does not seem to detect/understand that my 3 blue USB 3.0 SS ports are actually USB 3.0.
I have 3 devices connected to my USB 3.0 ports: Logitech Gaming Keyboard G510, Logitech Gaming Mouse G500, and Xbox Controller.

When I start-up my system - immediately when windows 8 boots, I hear the "to-gu-do" beeping (saying new hardware found). But my keyboard LCD is still blank - after several more seconds, I hear another beep - finally my keyboard and mouse are recognized.

Sometimes the failed to be found by windows, causing severe slow-downs for some reason and lag. Or occasionally disconnects.

Now I go to the right corner > settings > change PC settings > Devices:
And I check what happens:
A) My g510 keyboard, g500 mouse, and xbox controller - ARE NOT SIGNED AS USB 3.0. Maybe once or twice I actually saw: This device is connected to USB 3.0. occasionally it even says (near the keyboard and mouse) "this device can run faster if connected to a USB 3.0 port".

B) I have two unknown devices: HID-keyboard device, HID-compliant mouse device. I checked and found those are probably Virtual Mouse and Virtual Keyboard - and they are the first new-hardware beep I hear. I tried removing them, and they just keep appearing. Disabling won't be allowed.

So my issue is simple, yet very strange:
Windows 8 simply won't recognize ALL of my USB 3.0 ports. Otherwise it will write: "this device is connected to a USB 3.0 device" - instead more often than not, nothing is written near their names, in Metro Start's devices.

I have the latest BIOS update (2003) for my mobo. And USB 3.0 support is enabled. hands-free is disabled (not sure what that is) on default.

I also installed the Chipset driver from Asus for my mobo and os (win8 64 bit).

One major problem is that when searching Asus website for Win8 64 bit drivers for my Z77, there are two USB 3.0 drivers for Win7 - Intel + ASMedia, BUT NONE OF WHICH FOR WIN8!! Can I perhaps install the two latest drivers for Win7 64 bit on my win8 64 bit? or will it mess up my system?

(Side note: everything worked perfectly fine with my Win7 install.)
 
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Ransome

Ransome

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I have to stress this:
When search devices through the new windows 8 method: right corner (win8) > settings > change PC settings > Devices - I usually don't see any note such as - "running on USB 3.0", it is just blank near the device name:
Does this means my devices are running on USB 2.0 or 1.0 speeds - although they are actually connected to my Asmedia and Intel USB3.0 ports? Because I think windows fails to detect that it's a USB 3.0, and therefore doesn't take full advantage of it.

Is there a SURE WAY TO CONFIRM I am running on USB 3.0 speeds/ports? and is there a way to remove this annoying BEEPING on Win8 startup ??? (one sounds like hardware-disconnected, the other like hardware-connected - not sure why it happens on every startup!!)
 
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Ransome

Ransome

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I think the issue is two devices that keep disconnect and connect on every startupb]
Update, I connected Logitech G510 and G500 to the USB 2.0 ports. Restarted my pc, and once windows boot again, same thing:
Disconnect BEEP.
10 seconds~
Connect BEEP.

Only this time I moved right into: right corner (win8) > settings > change PC settings > Devices : and check to see what is going on!
and there it was: HID-Compliant Mouse and HID-Keyboard Device both appeared out of thin air!! those two are those "detected" devices that keep disconnecting and connecting on every boot - making annoying beeps!
Now I should mention, that Logitech Gaming Mouse G500 and Logitech Gaming Keyboard G510 - STAY THE SAME - They don't disappear from the list, or re-appear.
OK so I left Device manger open, left it wide open, and removed those devices (using "device and printers"), Here is what was removed:
Keyboard: one HID Keyboard Device disappeared.
Mice and other pointing devices (lol): one HID-compliant Mouse disappeared.
Human Interface Devices: 2 values disappeared: Logitech Gaming Virtual Keyboard and Logitech Gaming Virtual Mouse.

So I figure what I need to do is somehow remove those two Virtual Keyboard and Mouse for good (cause they are tied to the HID-devices- as they both disappeared respectively at the same time)
How can I remove a hardware from device manger - so that Windows 8 will STOP TRYING TO FIND IT AGAIN ON BOOT?

Guys, please help! Thanks in advance!
 
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IvanOhio

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1. Your keyboard and mouse are USB 2.0 not USB 3.0. This will explain why you are not getting the desired speeds. Also, have you downloaded the drivers for the keyboard and mouse from Logitech? Suggest you check the Logitech website for more information.

2. Xbox controller could same as above. Not sure about that product but would suggest you check out their website for more information.

3. Did you install the proper drivers for the motherboard? i.e. Windows 8 64bit or 32 bit. Check their website for the most-up-to date drivers.

Also, Windows 8 does support USB 3.0 when installed on systems, i.e. motherboards, it is built in to the OS.

Might suggest you check the BIOS settings too. Sometimes you may have to turn some features on too.

Hope this helped.




 
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Ransome

Ransome

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Well I tried both USB 2.0 and USB 3.0. The issue persists.
Xbox controller is not the issue, the beeping disconnect - connect sounds are caused by the two devices: "HID-Compliant Mouse and HID Keyboard Device.
I already tried installing the latest Logitech software (there are no drivers for the keyboard and mouse, only Logitech Gaming Software) - I also tried installing older versions.
There are no real motherboard drivers for USB 3.0 for Win 8 64 bit, with my specific mobo: Asus Sabertooth Z77.

Finally, I think the Logitech Gaming Software - "creates" the two strange devices I mentioned above. When uninstalling the Gaming Software -those two devices disappear, and won't appear again. So for some reason installing the gaming software makes windows disconnect, then 15 seconds after re-detects and re-connects the "virtual gaming keyboard' and "virtual gaming mouse" ON EVERY STARTUP.
This is causing hardware detection sounds, slows down startup while the keyboard loads up - but the REAL ISSUE IS SOMETIMES THERE'S A BUG THAT FREEZES OR SLOWS MY SYSTEM DRAMATICALLY UPON DETECTION ON BOOT
Can anyone please help?
 
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IvanOhio

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Sorry for the delay in responding to the latest post.

1. Logitech Keyboard and mouse issue. From their website:

NOTE: Logitech mice and keyboards are Human Interface Devices (HID). HID drivers are native to modern Windows operating systems, enabling basic functionality without the need for other software. To use enhanced features, such as programming keys and buttons, additional software may be required. See the product's Support page > Downloads tab for software availability.

•Have only basic functionality on Windows RT. Software and app support aren't available for this platform.
•Will provide basic navigation in Windows 8 style UI. Features programmed in SetPoint software may not function in this mode.

> You will have to download the correct drivers for Windows 8 64 bit.

> You most likely will have to uninstall any software you have from Logitech then reinstall the correct drivers.

2. I am not sure why you are plugging these devices in the USB 3.0 ports. It will automatically throttle down to the USB 2.0 speeds. You will not gain anything by this. I would suggest you plug it into the available USB 2.0 ports on the motherboard.

3. Windows 8 supports USB 3.0 natively. However, it can not make USB 2.0 to USB 3.0.

4. I would strongly suggest you contact ASUS Support if this issues continues.

I hope this information helps you find the answer you are looking for.

 
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Ransome

Ransome

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What drivers are you talking about? I might be wrong, but it seems to me that Logitech Gaming Keyboard G510 and Logitech Gaming Mouse - have no DRIVER only LOGITECH GAMING SOFTWARE.
I mean if there are drivers that adds compatibility with Windows 8 64 bit, that would be great, but I can't seem to find any! Can you help me find any perhaps?
Again the issue is very weird, seems like when the Gaming Software is installed, it adds two HID-device - virtual/fake, that basically - disconnect - then reconnects on every boot. Because the moment I hear the *hardware connect beep* I see the keyboard's LCD panel starts-up. Thing is, back in windows 7 64 bit, it would take some time for the Gaming Software to launch, but it won't make any noise, nor will it count as a new hardware removed/plugged on every start-up..
 
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IvanOhio

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I stand corrected, I should of said software not drivers.

>>>NOTE: Logitech mice and keyboards are Human Interface Devices (HID). HID drivers are native to modern Windows operating systems, enabling basic functionality without the need for other software. To use enhanced features, such as programming keys and buttons, additional software may be required. See the product's Support page > Downloads tab for software availability.<<<


Please follow this link, it is to the Logitech website about support for their gaming keyboards and mice in Windows 8:

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/32425#Keyboards

I am sorry I can not get you to understand that that keyboard and mouse have limited support in Windows 8 and you can not make USB 2.0 upgrade to USB 3.0.

Hope you can resolve your issue.

Good day.




 
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IvanOhio

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I stand corrected, I should of said software not drivers.

>>>NOTE: Logitech mice and keyboards are Human Interface Devices (HID). HID drivers are native to modern Windows operating systems, enabling basic functionality without the need for other software. To use enhanced features, such as programming keys and buttons, additional software may be required. See the product's Support page > Downloads tab for software availability.<<<


Please follow this link, it is to the Logitech website about support for their gaming keyboards and mice in Windows 8:

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/32425#Keyboards

I am sorry I can not get you to understand that that keyboard and mouse have limited support in Windows 8 and you can not make USB 2.0 upgrade to USB 3.0.

Hope you can resolve your issue.

Good day.




 
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Ransome

Ransome

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The issue has nothing to do with USB 3.0 I think. Maybe I should post a new different topic here on the forums. I tried connecting my keyboard and mouse to USB 2.0 ports, I get the same problems! that's why it is most likely a compatibility issue, but these keyboards and mice are very common among gamers and pc users, I thought someone will have a solution...
 
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