Refurbished HP 12GB (3.19 usable) 64x Win8

Toggle sidebar Toggle sidebar
D

Devon Marquis

Honorable
Sep 6, 2013
7
0
10,510
Per thread title, I checked PC info and only 3.19G are useable of 12GB...I just turned this PC on about an hour ago. I could probably figure this out on my own with Win7, but I just don't know where to go on this new OS.

Radeon HD 8670D
3.7GH

Can you guys help me out?

This is a HP certified refurbished PC.
 
Solution
P
that seems really odd to have a 4GB stick in 1 slot and an 8gb stick in another. That COULD be an issue. If the ram is not identical, typically thats not a good thing.

try removing the 4GB stick and reboot. if it then shows 8GB of available memory, this may indicate that the two sticks are not compatible with eachother and you'll need to get a matching sticks.

I am not 100% certain I am correct. Hopefully someone can support or refute my assertion.
Sort by date Sort by votes
P

Preecher

Distinguished
Jan 10, 2006
280
0
18,810
that seems really odd to have a 4GB stick in 1 slot and an 8gb stick in another. That COULD be an issue. If the ram is not identical, typically thats not a good thing.

try removing the 4GB stick and reboot. if it then shows 8GB of available memory, this may indicate that the two sticks are not compatible with eachother and you'll need to get a matching sticks.

I am not 100% certain I am correct. Hopefully someone can support or refute my assertion.
 
Upvote 0 Downvote
Solution
D

Devon Marquis

Honorable
Sep 6, 2013
7
0
10,510
ok so i moved the sticks around to different slots and now it recognizes 11.2GB Ram out of 12Gb which is right.. New Question - does it matter what slots you put RAM in? or lets say you have two pairs (like i do) of RAM sticks, 2 4GBs and 2 8 GBs - is there a particular order I should put them in the slots? thanks
 
Upvote 0 Downvote
P

Preecher

Distinguished
Jan 10, 2006
280
0
18,810
>>> does it matter what slots you put RAM in?

answer: You'll need to look at the documentation for your motherboard. If there are 4 memory slots but you only have two sticks of memory, some motherboards require that you populate slots 1 and 3 (or 2 and 4) to get dual channel mode and some motherboards require you populate 1 and 2 (or 3 and 4) for dual channel. Running your memory in dual channel mode is optimal but not necessary.
 
Upvote 0 Downvote
P

Preecher

Distinguished
Jan 10, 2006
280
0
18,810
update... i just re-read your post and you state you have 2 pairs (4 sticks total). I would again check your mobo manual and find out which slots are "sisters". then match the two 4gb sticks and two 8gb sticks to their partner\sister slots. Since it is recognizing your full memory now I suspect you got it correct.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom