I am trying to my neighbor restore her daughter's netbook. I tried the whole factory restore thing but it isn't working. It only takes me to a black screen in which it tells me to insert the windows installation disc.
Then you have to use a USB drive with Windows 7 on it, or an external disc drive with a valid Windows 7 disc.
Did they provide a COA sticker on the unit or manual?
If not, you will likely have to contact ACER about this.