I ordered a set of 2 Toshiba recovery CD's and received them yesterday in order to fix this laptop from a Windows breakdown...
http://www.toshibamea.com/ComputerProduct/4/Satellite_C660-1WN/49674?pageid=4
The problem arising at start up is that Windows 7 isn't starting up plus that the hard disk doesn't show in the BIOS (the DVD-drive does) and after the boot sequence the following message comes up: “Reboot and select proper boot device or insert root media in selected boot device” Someone suggested the drive is broken or the cables to the same detached or lose. The owner says, that the error first appeared after McAfee offered to "remove 15 errors found on the disk". The laptop has never been opened. When running the recovery CD 1 the boot sequence starts the recovery but initially shows two pop-ups that indicate that the hard disk cannot be found. First error message - ERROR: IOCTL_DISK_GET_LENGTH_INFO . \PHYSICALDRIVE0 The device is not ready. Second error message says something like - There is no access to disk #0 or the RAID configuration isn't correct! After accepting both messages the prompt hands out the error that also appears in this thread...
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=52088
...and stops at this line...
X:\ windows\ system32 >
...reporting that the recovery failed.
I have fooled around with the advices in this thread...
http://superuser.com/questions/318322/how-do-i-fix-my-mbr-when-windows-7-system-recovery-shows-no-drive
...where there are some commands that show the state of the disk. Using the list disk command I can find the hard disk which however shows that it doesn't have a designated drive letter, where the status is No Media and values for Size and Free is 0 bytes. Checking the partition information hereafter, the partition for the the DVD-drive (volume 1) is active and mounted and - apparently - the hard disk (volume 0) shows that it doesn't have any label, where Fs holds no information, Type is listed as Removable, Size is 0 bytes and Status is No Media. I then tried to assign the letter F to the hard disk that did not have a letter assigned to itself and which was reported as successful but after another reboot and trying to run the recovery cd, the same first mentioned process started all over again with the disk failing to show...
(...continued from first post...)
Left to be said is that I also - before I ordered the recovery CDs - ran the second diagnostic DOS tool in the first table from the support site at Toshiba Europe to check the disk and got the following report...
HDD power cable is not properly attached to the HDD
HDD interface cable is not properly attached to the HDD
HDD master-slave setting is incorrect
...and equally that no disk could be detected.
My question is now..., what is wrong here? Is it the physical disk that might be the problem? Is it the software? MBR? Can the latter be restored by some command in the prompt? If, then how? Would it be easier to erase the whole disk and then use the recovery CDs? Or won't this work since the recovery CDs can only work with the recovery information on the disk (I assume that this information is only physically on the disk not on the recovery CDs, isn't this correctly understood)?
I am looking forward to any input and help. Thanks in advance.
http://www.toshibamea.com/ComputerProduct/4/Satellite_C660-1WN/49674?pageid=4
The problem arising at start up is that Windows 7 isn't starting up plus that the hard disk doesn't show in the BIOS (the DVD-drive does) and after the boot sequence the following message comes up: “Reboot and select proper boot device or insert root media in selected boot device” Someone suggested the drive is broken or the cables to the same detached or lose. The owner says, that the error first appeared after McAfee offered to "remove 15 errors found on the disk". The laptop has never been opened. When running the recovery CD 1 the boot sequence starts the recovery but initially shows two pop-ups that indicate that the hard disk cannot be found. First error message - ERROR: IOCTL_DISK_GET_LENGTH_INFO . \PHYSICALDRIVE0 The device is not ready. Second error message says something like - There is no access to disk #0 or the RAID configuration isn't correct! After accepting both messages the prompt hands out the error that also appears in this thread...
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=52088
...and stops at this line...
X:\ windows\ system32 >
...reporting that the recovery failed.
I have fooled around with the advices in this thread...
http://superuser.com/questions/318322/how-do-i-fix-my-mbr-when-windows-7-system-recovery-shows-no-drive
...where there are some commands that show the state of the disk. Using the list disk command I can find the hard disk which however shows that it doesn't have a designated drive letter, where the status is No Media and values for Size and Free is 0 bytes. Checking the partition information hereafter, the partition for the the DVD-drive (volume 1) is active and mounted and - apparently - the hard disk (volume 0) shows that it doesn't have any label, where Fs holds no information, Type is listed as Removable, Size is 0 bytes and Status is No Media. I then tried to assign the letter F to the hard disk that did not have a letter assigned to itself and which was reported as successful but after another reboot and trying to run the recovery cd, the same first mentioned process started all over again with the disk failing to show...
(...continued from first post...)
Left to be said is that I also - before I ordered the recovery CDs - ran the second diagnostic DOS tool in the first table from the support site at Toshiba Europe to check the disk and got the following report...
HDD power cable is not properly attached to the HDD
HDD interface cable is not properly attached to the HDD
HDD master-slave setting is incorrect
...and equally that no disk could be detected.
My question is now..., what is wrong here? Is it the physical disk that might be the problem? Is it the software? MBR? Can the latter be restored by some command in the prompt? If, then how? Would it be easier to erase the whole disk and then use the recovery CDs? Or won't this work since the recovery CDs can only work with the recovery information on the disk (I assume that this information is only physically on the disk not on the recovery CDs, isn't this correctly understood)?
I am looking forward to any input and help. Thanks in advance.
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