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Freeze while gaming, or other intense tasks. (Event log included)

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  • Computers
  • Systems
Last response: in Systems
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September 8, 2013 12:31:07 PM

I've had a freezing problem for a while where the whole computer will lock up, then restart. I've tried getting it fixed at a couple of computer repair shops, but nothing seems to work. I've been told that each part of my computer works fine on it's own. If you can help me based on this information, I'd be very appreciative.

System Specs:
Spoiler
CPU: i5-3470
GPU: Radeon HD 7950
PSU: Corsair 500w
Mobo: Gigabyte GA-B75M-D3H
RAM: Corsair Vengeance 1866 Mhz


Event Viewer Log:
Spoiler
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 9/7/2013 8:06:29 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: ArtRoom
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2013-09-08T03:06:29.765023200Z" />
<EventRecordID>763</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>ArtRoom</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>

More about : freeze gaming intense tasks event log included

September 8, 2013 12:32:25 PM

Run memtest for 5+ passes. Sounds like it could be RAM.

Have you reinstalled windows?
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September 8, 2013 12:40:34 PM

tiny voices said:
Run memtest for 5+ passes. Sounds like it could be RAM.

Have you reinstalled windows?


I've ran memtest with no errors, as well as doing a total clean install of windows 8
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September 8, 2013 12:41:33 PM

What are your temps under full load?
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September 8, 2013 12:44:09 PM

tiny voices said:
What are your temps under full load?


High 60's and low 70's
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September 8, 2013 12:58:45 PM

For the CPU or GPU?
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September 8, 2013 12:59:54 PM

tiny voices said:
For the CPU or GPU?


That was GPU, not quite sure what CPU is. I don't think it's overheating though, I've tried opening my case and putting a huge fan next to it.
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September 8, 2013 1:07:31 PM

That won't do anything besides mess with the airflow and heat it up. What is the CPU temps under full load?

Use an application called CoreTemp.
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September 8, 2013 1:21:47 PM

tiny voices said:
That won't do anything besides mess with the airflow and heat it up. What is the CPU temps under full load?

Use an application called CoreTemp.


I just did a test, and here are the temps (In Celsius) at the time of freeze:

CPU1: 54
CPU2: 49
CPU3: 50
CPU4: 46
Package: 54

GPU: 63
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September 8, 2013 1:22:42 PM

Alright, nothing is overheating. Good to rule that out.

How long did you run memtest for? How many passes?
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September 8, 2013 1:24:23 PM

tiny voices said:
Alright, nothing is overheating. Good to rule that out.

How long did you run memtest for? How many passes?


Not sure how many passes, or what that means. It was a month or two ago. It checked all of my RAM though, and said there were no problems.
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September 8, 2013 1:25:38 PM

You need to run it for 5+ passes. this will take HOURS. It is always best to let it run overnight. It takes multiple passes to identify errors alot of the time.
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September 8, 2013 1:28:43 PM

tiny voices said:
You need to run it for 5+ passes. this will take HOURS. It is always best to let it run overnight. It takes multiple passes to identify errors alot of the time.


Alright, I guess i'll try this tonight then. I'll post my results tomorrow. Any other suggestions before I do that test? Also, does it matter if it's memtest86, or memtest86+?
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Best solution

September 8, 2013 1:32:11 PM

Either should work fine.

I would try another PSU if you can get your hands on one. The Cx line from corsair is average at best.
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September 8, 2013 1:35:05 PM

tiny voices said:
Either should work fine.

I would try another PSU if you can get your hands on one. The Cx line from corsair is average at best.


I thought Corsair was one of the best PSU suppliers? What kind would you recommend then? I was thinking about getting a 600w corsair in the next few weeks, but I'm open to suggestions.
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September 8, 2013 1:43:03 PM

Yes Corsair is great, But they do not make the CX line. It has a different OEm which is lesser quality. Maybe cx500 and cx600 PSUs have failed because of inferior capacitors.

Get an xfx550. It is actually a re-branded seasonic unit and it AMAZING quality for price.
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September 9, 2013 9:27:29 PM

tiny voices said:
Yes Corsair is great, But they do not make the CX line. It has a different OEm which is lesser quality. Maybe cx500 and cx600 PSUs have failed because of inferior capacitors.

Get an xfx550. It is actually a re-branded seasonic unit and it AMAZING quality for price.


Alright, well the memtest I did a while ago was multiple passes, and it did not fail any of them.
Also, I just bought a xfx 650w to test. It should be in my computer by the end of the week, we'll see how it goes.
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September 13, 2013 4:39:34 PM

Alright, I just put in my xfx 650 power supply, and that fixed the problem, the thing runs perfectly.
Thank you so much for recommending that I replace the power supply and helping me out with this.
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September 14, 2013 9:29:19 AM

Always glad to be able to help! Glad we got it sorted out.
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!