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Very Weird problem can you guys help please

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September 8, 2013 12:34:29 PM

Alright, so first here are my system Specs

Core i7 920 Stock
boxed intel HSF
Intel DX58S0 motherboard
6GB Ram Corsair 1066 Mhz (3X 2GB Sticks)
3X internal HDD 1X 160GB 1X 750GB 1X 500GB
1X DVD Burner
ATI HD5770 from XFX
7X external HDD Ranging from 160GB- 1TB
PSU 600 Watt Corsair


The problem I am having happens every so often at it seems to be random my computer restarts never shuts down but restarts mainly when I am playing a game (Borderlands 2 & Battlefield 3 are some of the games I have tried most recently). However games like Portal and Portal 2 seem to not make my computer restart. Below are the things I have tired to correct the problem myself:

Changed the Video card from an Nvidia 560Ti from PNY

Changed the Hard drives around (I did this a moth ago. Have an SSD that crashed so I had to re-install windows 7 anyway)

Ran Hiren's Boot CD and stress tested the Video card

Ran Prime 95 on all 8 threads on stress test for over 24 hours

Re-installed windows 7 and made sure I have run a virus scan with all of my internal and external (7) HDD attached to the computer finding no virus's

Still whenever I play certain games or sometimes even certain video files my computer restarts. Windows does not come back and say my computer has recovered from a serious error or anything.

The other thing that has happened in that my D drive, the 500 GB, has from time to time being lost by windows and then randomly found as if it was a USB drive. I have corrected that by plugging that drive into another internal SATA port and that seems to have made that problem go away, but I don't want to leave anything out of this post.

So far I am at my wits end with this problem, that I can not figure out at all. Any help would be appreciated, thank you in advance.



More about : weird problem guys

September 8, 2013 12:37:49 PM

Sounds like a PSU problem.

What PSu do you have?
September 8, 2013 12:44:21 PM

Do you have all 10 hdd's connected at one time? If so, run hardware monitor and check you 5v and 3.3v lines - it could be you are dragging the voltages to low with all of the external drives.
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September 8, 2013 12:47:03 PM

sorry about that my PSU is a 60 Watt Corsair replaced with a new one just over a year ago as my last one failed my last one was a 520 watt corsair i had for over 7 years
September 8, 2013 12:49:24 PM

markwp said:
Do you have all 10 hdd's connected at one time? If so, run hardware monitor and check you 5v and 3.3v lines - it could be you are dragging the voltages to low with all of the external drives.


good thought when the computer restarts i normally do not have all the hard drives on i only turn them on when i use them witch is only 2 maybe 3 times a week
September 8, 2013 12:52:14 PM

Try monitoring with hardware monitor - I bet you find the low v lines going very low, especially the 3.3v.

Do you really use all the HDD's? Sounds to me like you might need a NAS server.
September 8, 2013 1:00:36 PM

markwp said:
Try monitoring with hardware monitor - I bet you find the low v lines going very low, especially the 3.3v.

Do you really use all the HDD's? Sounds to me like you might need a NAS server.


I really should get a NAS but i don't have the money to right now but yes that will be a great investment later on

here are the hardware monitor read outs for the voltage on my PSU could you help with analyzing them?

Hardware monitor Andigilog aSC7621
Voltage 0 1.12 Volts [0x56] (+1.5V)
Voltage 1 0.94 Volts [0x50] (CPU VCORE)
Voltage 2 3.27 Volts [0xBE] (ATX +3.3V)
Voltage 3 4.79 Volts [0xB8] (ATX +5V)
Voltage 4 12.19 Volts [0xC3] (ATX +12V)
September 8, 2013 1:04:35 PM

he says those are external hdd so he connects them for backups etc.

you need to run a hardware/temperature monitor anyway. check your temps

also look at you windows error and boot files. see if there is anything in them.

it could also be a driver incompatibility with those specific games.
September 8, 2013 1:25:57 PM

When you changed over from 560ti to the hd5770, did you COMPLETELY unistall all nvidia drivers and software AND run ccleaner and/or driver sweeper to get rid of any leftover cruft?

Run ccleaner or driver sweeper, take externall hdd's offline and run just the internal hdd's. Run hardware monitor and see if the voltages have changed.
September 8, 2013 3:08:43 PM

markwp said:
When you changed over from 560ti to the hd5770, did you COMPLETELY unistall all nvidia drivers and software AND run ccleaner and/or driver sweeper to get rid of any leftover cruft?

Run ccleaner or driver sweeper, take externall hdd's offline and run just the internal hdd's. Run hardware monitor and see if the voltages have changed.


When i changed fromt he 560Ti to the 5770 i completely re-installed windows the voltage i have posed are with just the internal HDD's connected to the computer
September 8, 2013 3:25:36 PM

Time for some testing:

Download and install CPUID HWMonitor (HERE). With only internal hdd's hooked up, run HWM to get baseline figures for voltages.

Download and install Furmark (HERE). Start HWM in logging mode, let it run for 15 seconds, then start Furmark and let it run for a few minutes - watch the temps and voltages on HWM, and if the temps go way up, stop Furmark.

The 12v line should go no lower than 11.4 (I won't use a psu that goes below 11.7); the 5v no lower than 4.75 and the 3.3v no lower than 3.15. If all pass, hook up the external drives and repeat the test.

You can do the same test with Prime 95 also.

Mark
September 8, 2013 7:02:16 PM

markwp said:
Time for some testing:

Download and install CPUID HWMonitor (HERE). With only internal hdd's hooked up, run HWM to get baseline figures for voltages.

Download and install Furmark (HERE). Start HWM in logging mode, let it run for 15 seconds, then start Furmark and let it run for a few minutes - watch the temps and voltages on HWM, and if the temps go way up, stop Furmark.

The 12v line should go no lower than 11.4 (I won't use a psu that goes below 11.7); the 5v no lower than 4.75 and the 3.3v no lower than 3.15. If all pass, hook up the external drives and repeat the test.

You can do the same test with Prime 95 also.

Mark


Thank you i will do the testing by any chance could it be my ram and if so should i start by taking all but one stick out and seeing if the problem persists and testing each one by it's self?
September 9, 2013 4:27:03 AM

Possible that it's a ram issue. Run memtest and see if it shows any issues. You can do that with all three sticks in place.
September 9, 2013 2:19:15 PM

markwp said:
Possible that it's a ram issue. Run memtest and see if it shows any issues. You can do that with all three sticks in place.


I ran the Memtest and everything is fine there everyone here seems to think it's my PSU so i ordered a new one 600 Watt Rosewill from Newegg should be here in a few days i did run the Furmark test and it crashed the system the first time but not the second or third times i ran it with the same settings i also have noticed my 5V dipping below 4.75 on several occasions so i think that may be the problem so like i said i ordered a new PSU
September 9, 2013 2:49:01 PM

Low voltages will do that. When you get your new psu, add the hdd's one at a time and monitor voltages again. 10 hdd's may pull as much as 110w between the 5v and 12v rails.

Let us know how it works out.

Mark
September 9, 2013 4:39:24 PM

markwp said:
Low voltages will do that. When you get your new psu, add the hdd's one at a time and monitor voltages again. 10 hdd's may pull as much as 110w between the 5v and 12v rails.

Let us know how it works out.

Mark


will do Mark thanks for the help, 110 W when only 3 of them are internal? all of the external have their own power supplys
September 10, 2013 5:24:40 AM

Well, that's a new piece of information! I was under the impression they were all running from internal power. An hdd will pull up to about 11w. Three internal will only be ~33w.

Mark
September 11, 2013 12:21:34 AM

markwp said:
Well, that's a new piece of information! I was under the impression they were all running from internal power. An hdd will pull up to about 11w. Three internal will only be ~33w.

Mark


*Update*
Got the new 600 watt power supply in today installed it with the ATI 5770 and everything runs great started a few games that it would never let me into with the old PSU i then installed the 560 Ti cleaned up ATI drivers and installed drivers for nvidia and still everything runs great... Thank you Everyone for your help in solving this problem i had thank you so much

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September 11, 2013 4:59:35 AM
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Glad you got it worked out. Let us know if you need anything else. Please mark the thread as solved.
!