Tried to restore Acer Aspire 5742 to factory settings, now it's not installing.

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April Yopp

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Sep 9, 2013
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I was trying to restore my laptop to factory setting,( I thought I had a virus). Now when I boot it up I'll see the logo screen, then windows, then it goes to "setup is starting services", about 2 seconds later a window pops up on screen "Windows could not complete the installation. To install Windows on this computer, restart the installation."

After restarting the computer it does the same exact thing. I've tried f2, and all the f whatevers that others told me to try, it still does the same thing every time. I don't have a recovery disc or installation disc, if that's what it takes to fix it is there somewhere I can download and put it on a usb flash and boot from there?

Thanks so much for any advice.
 
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RealBeast
You do not need to boot into the Windows 7 on the HDD to do a repair install -- you only have to be able to boot into the USB or DVD installer to do so. Since her recovery disk and partition are obviously damaged, I would do a clean install, but I have done this repair install on many occasions in the same situation to recover data for clients. It does not rely on the recovery partition.
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Steve Collins

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Sep 11, 2013
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April can't use repair install as you need to boot into windows to do that. Like me she is stuck in a loop of
 
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RealBeast

RealBeast

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You do not need to boot into the Windows 7 on the HDD to do a repair install -- you only have to be able to boot into the USB or DVD installer to do so. Since her recovery disk and partition are obviously damaged, I would do a clean install, but I have done this repair install on many occasions in the same situation to recover data for clients. It does not rely on the recovery partition.
 
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desi_poonjab

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Mar 15, 2014
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I am having exactly the same issue as April and I followed your steps. I downloaded the iso file from digitalriver and also downloaded the windows 7 usb/dvd tool. The problem is that the usb/dvd tool says iso file is NOT valid. Any suggestions what should I do now?

Thank you for all your help.

Hardik
 
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RealBeast

RealBeast

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I would download a new copy of each -- it sounds like one (probably the iso image) was corrupted during download.

 
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