CPU not supported by motherboard on pre-built system

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arbitraryuser

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Sep 10, 2013
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10,510
Hey guys,

I recently purchased a pre-built system from 3xs Scan and being the idiot that I am, didn't bother to check whether the mobo and CPU were compatible (figured they would be since it's a pre-built).

I got no signal to the monitor when I turned it on and so no access to the BIOS. I called them up and they said they'll collect it and re-test and I told them that the mobo website doesn't list the CPU as being supported (CPU is 125w and mobo only accepts 95w) but they brushed it off saying the website must not have updated!

Isn't doing this dangerous, even if they somehow managed to get it to work? What do I do?

Specs:
CPU: AMD FX 8350 BE
2x4GB Corsair Vengeance 1600MHz DDR3
2GB MSI GTX 670 OC
1TB Seagate Barracuda
Mobo: Gigabyte GA-78LMT-S2P Rev 5.0, AMD 760G

Thanks in advance.
 
Solution
houldendub
I'd say if this is your experience with this stuff, just get a refund and go for an i5 or something, I've found there's a ton of ambiguity with AMD stuff.

I was wrong saying it WAS compatible, sorry about that, so I suppose they'll offer a different CPU or Mobo, in which case you may have to pay, but you may get refunded (depending on whether diferent parts are cheaper / more expensive).

Saying that, if you're happy with AMD stuff, who am I to sway you? :L It does seem a bit off that the website allowed you to do this, as well as the engineer building it with that processor in, but it seems like an easy thing to get wrong, considering it's an AM3+ mobo (which suports both 95w and 125w processors) with a 125w AM3+ processor.
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houldendub

houldendub

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Dec 19, 2011
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Nah it should be absolutely fine, one of my first builds I put the graphics card in without putting in the PCI-E power connectors, nothing happened apart from the fans spinning up and giving an error.

Hell, I've put a processor in without opening the clamp first (top lel), and it was fine, these things are pretty robust all things given.
 
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arbitraryuser

Honorable
Sep 10, 2013
5
0
10,510


The list only contains a max of 95w cpus and my CPU is the AMD FX 8350 which is not on that list.

So on what basis do i return it? If they ask me why I want to give it back despite them agreeing to retest it?

edit: sorry about that, it doesn't say no 125w but my current cpu is still not supported. Apologies for the mistake.
 
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arbitraryuser

Honorable
Sep 10, 2013
5
0
10,510
Assuming they send it back after testing and it somehow works... Would it be sensible of me to keep it? Obviously if it still doesn't work i will ask for my money back.

Thanks for all your help!
 
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houldendub

houldendub

Distinguished
Dec 19, 2011
470
0
18,960
I'd say if this is your experience with this stuff, just get a refund and go for an i5 or something, I've found there's a ton of ambiguity with AMD stuff.

I was wrong saying it WAS compatible, sorry about that, so I suppose they'll offer a different CPU or Mobo, in which case you may have to pay, but you may get refunded (depending on whether diferent parts are cheaper / more expensive).

Saying that, if you're happy with AMD stuff, who am I to sway you? :L It does seem a bit off that the website allowed you to do this, as well as the engineer building it with that processor in, but it seems like an easy thing to get wrong, considering it's an AM3+ mobo (which suports both 95w and 125w processors) with a 125w AM3+ processor.
 
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Solution
A

arbitraryuser

Honorable
Sep 10, 2013
5
0
10,510


The thing is that I talked to the tech support guy and he said that they tested the system and it was working before they shipped it. Could they have updated the BIOS or something? I even mentioned that the website shows that it isn't compatible and he said that it might not have updated and their mobo is brand new so might be different. They didn't even mention changing the mobo/cpu.
I just don't know if they're speaking the truth but I guess I will find out when they send it back in a couple of days!

Regarding AMD, i really don't have a preference although changing CPUs is more expensive than changing mobos in my experience.
 
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houldendub

houldendub

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Dec 19, 2011
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As I say, either way, you can return it if you want to or not. You are protected by EU regulations regarding ordering stuff online and getting a refund. It's come into your hands different than how it was described (not working for you), so you can do what you like really.
 
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arbitraryuser

Honorable
Sep 10, 2013
5
0
10,510

Thank you to everyone who helped.
 
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