Unable to print from different port

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TomJones75

TomJones75

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Apr 12, 2009
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I have a user who moved from one side of the building to the other. She also moved the network printer. She is unable to print and so is her boss, but when she moves the printer back to the original spot it starts printing again.

Can someone help me out with this?
 
Solution
hang-the-9
If the business has a network admin, they need to setup an IP for the printer, change the printer sever information if it's run off a server or change the IP on the printer setup on the computer(s). Printer setup can be done a lot of different ways. You have DHCP IP which is the default but that is often not used because you don't want the printer to chance the IP all of a sudden and no-one can print. So static IP is best used, but then you run into that VLAN issue which you may or may not have if you move jacks to a different VLAN.

You can print out a network config page and check the settings of the printer. If it's DHCP, just print out the config page in the new location and see what you get. If it's a static IP, you need to...
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TomJones75

TomJones75

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Apr 12, 2009
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18,510


Thanks burdenbound, nice bike by the way. I was looking for a bit of clarity. It has been suggested to me that is could be the vlan or the port isn't patched. I'm a service delivery guy, not really networking so I'm looking for a very clear explanation.
 
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burdenbound

burdenbound

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Aug 9, 2011
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Sorry I can't be of more help, not really a network person either. Just know enough to get myself in a mess lol. Hopefully someone else here will know a bit more about it.

Nice bike yourself, safe riding.
 
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hang-the-9

hang-the-9

Titan
Mar 25, 2010
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If the business has a network admin, they need to setup an IP for the printer, change the printer sever information if it's run off a server or change the IP on the printer setup on the computer(s). Printer setup can be done a lot of different ways. You have DHCP IP which is the default but that is often not used because you don't want the printer to chance the IP all of a sudden and no-one can print. So static IP is best used, but then you run into that VLAN issue which you may or may not have if you move jacks to a different VLAN.

You can print out a network config page and check the settings of the printer. If it's DHCP, just print out the config page in the new location and see what you get. If it's a static IP, you need to check how that jack is setup for the IP address it can use, make sure there is an open IP for the printer that is reserved, and assign it a new one. To change it on the computers or server is easy, just add a new IP printer port to the system an in the printer options move the printer to that port.
 
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