My neverending battle with a motherboard (z87 sabertooth)... And maybe a CPU?

takfar

Honorable
Aug 30, 2013
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10,510
So, here I am, up in the middle of the night, trying to get a computer to work after spending the whole day fighting with it.

The system
Core i7 4770k, asus z87 sabertooth mobo, corsair gs600 psu, 16 (2x8gb ddr3 1600mhz) corsair vengeance RAM, radeon HD 5850, seagate 1TB hard disk.

The trouble
Won't boot. If I have everything connected, the fans work for a split second, and then it turns off. Motherboard green light stays on. If I unplug the ATX12v cord, all fans and lights run indefinitely, but the computer obviously doesn't boot.

The story
I got this mobo+processor as a replacement for a 3-and-a-half-year-old mobo that was slowly dying on me (first the usb ports, then the onboard sound, then the onboard LAN).

The first time I assembled the whole kit, it strangely wouldn't start. I saw the memory light on in the motherboard, and after a little experimenting, by leaving only one of my four old sticks of ram (4x2gb), I managed to get to the Bios screen.

Not wanting to mess around with the configurations just yet, I simply chose the "optimal" preset and confirmed it. The machine then rebooted, and I heard a loud "click" from the UPS the system was connected to. After that, it simply turned off and started to smell... You all know it, the horrible smell of burns electronics. It was coming off the top of the board, around where the atx12v connector was. I contacted the mobo's seller, who agreed to replace the mobo for me. Not wanting to risk another failure of the sort, I got a new PSU and new RAM (even though the old ones still work just fine on the old mobo, which I reassembled after the disaster).

So, earlier today, the new components (replaced mobo, new PSU, new ram) arrived and I went on to build the new PC. And the result is as described above (no boot, mobo runs if atx12v is off).

The question
Now I'm sitting here wondering if I was double-lucky to get a second defective motherboard, or if whatever happened in the first problem managed to fry the CPU as well as the first mobo (though there are no visible signs of problems and no smell coming from the cpu), or if there's something else going on. I'll probably take it to be professionally tested later this week if I can't work things out (at least test a different processor in the mobo to see if it works, tho brand new lga1150 cpus might be hard to come by in repair stores).

But still... What do you guys think? Is there anything else I can do from where I stand? What could be wrong this time, and what could have gone wrong that first time? I'm pretty sure the installation is fine (really, installing the parts is a pretty foolproof process nowadays). I suspect it really was a defective mobo, since it wouldn't boot with the 4 ram sticks, which worked, and still work, perdectly fine.
 
Solution
I have the Z87 Sabertooth. Replaced.

Lets hope you aren`t just chucking in the CPU onto the bed which has a VERY SENSITIVE set of flattened (movable) gold hairs for contatcs for the CPU; as I seem to have done. I thought it would be as tough as my old AMD Athlon x64 contacts (the other way around). Definetly not

A bump here or there shifts them enough to wreck the M/B contact points.

Depending where they shortout, will make different problems arise.

ASSUMING you are lucky (and I could only detect mine with a powerful magnifying glass)....

....then I would suggest that you check you have not dropped a screw down the back of the motherboard and causing a short.

Somethign like that.

Take it all apart again and check each item.

Then...
You used the correct 8 pin for the ATX, yes? No pci-e 6+2.

I would suggest you breadboard the rig outside the case. Edit (reset cmos) end Edit

Start with just cpu, boot drive and one stick of ram. Make sure you have a piezo speaker hooked up and listen to any beep codes.

Mark
 
Aug 6, 2013
326
0
10,810
I have the Z87 Sabertooth. Replaced.

Lets hope you aren`t just chucking in the CPU onto the bed which has a VERY SENSITIVE set of flattened (movable) gold hairs for contatcs for the CPU; as I seem to have done. I thought it would be as tough as my old AMD Athlon x64 contacts (the other way around). Definetly not

A bump here or there shifts them enough to wreck the M/B contact points.

Depending where they shortout, will make different problems arise.

ASSUMING you are lucky (and I could only detect mine with a powerful magnifying glass)....

....then I would suggest that you check you have not dropped a screw down the back of the motherboard and causing a short.

Somethign like that.

Take it all apart again and check each item.

Then feedback.



 
Solution

takfar

Honorable
Aug 30, 2013
4
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10,510
Well, yes, so I managed to get someone with another motherboard to check on the CPU and, sure enough, the processor itself is dead. Time to try and get it replaced.

Oh, and just to make things worse (roger rogers seems to be prophetic here), I just managed to get two bent pins in the mobo. Now, I'm always extra careful when removing and replacing the CPU. What happened was, *after* I removed it so I could take it out for testing, I went to replace that little plastic mobo slot cover to protect it from dust and the damn thing slipped off one of my fingers and fell right on top of the socket. It'll be a while before I have a new processor to test it on, but I'll probably try to unbend the two pins myself. Or should I just test it with the pins bent and hope for the best (I've heard some of them might be redundant, and thus not really a problem)...?

What the hell. I've been building and maintaining my own rigs for the past 15 years... This is the first time something like this has happened... it's like a perfect storm of part failures and general mishaps. And that's coming out of an old board which has been steadily losing functionality and generally crapping out on me at random.

le sigh.
 
Aug 6, 2013
326
0
10,810
You did what I did. I wasn`t sure how the plastic thingy went back on. I tried to install it from the underside; rather than clip onto the outside top. Doh!

Also;
You are unlikely to succeed fixing the gold contacts.

You actually think some of them are ok to short circuit?
Why? Because it will only happen when a signal goes through that circuit sometime or other, but not always?

If you do not get them straightened you have a chance that you will burn out your replacement PSU.

At $300 a throw, that not a good idea (the price in Japan [where I live] and where you only get a 1-year warranty [not 5]).

IF you are going to try to straighten the pins, I suggest you FIRST MAKE SURE YOU HAVE A STEADY HAND; and USE A POWERFUL MAGNIFYING Glass (with light). I tried using a fine needle to straghten them; but they were `Springy` and I caused more damage than I fixed experimenting different techniques.

But Seriously, CHANGE the motherboard; it should still be withing the five year warranty. Dont say you screwed it. Just say it doesn`t work. They will replace it.
The factory can swop out the offending part rather more easiliy than you risking ruining another chip (how would you feel then?).

 

takfar

Honorable
Aug 30, 2013
4
0
10,510


Actually, I did know how the plastic thing went, as I had replaced it several times before. It just slipped off.

Well, I did manage to nudge one of the pins back in place using a common sewing needle, as it was very slightly bent. The other one is going to be tougher as it's really of out axis, I might need a magnifying glass. That said, I checked the datasheet for the processor and, unless I've checked it wrong, it's a ground power pin (VDDQ), and there's a whole bunch of those, so the processor should still work, even if it's not 100% right where it should be. I'll be waiting on the new CPU to test it.

And yea, about the warranty, it's made very clear they will not replace boards with bent pins, so, no luck there. It's either fix it or trash it.

 
Aug 6, 2013
326
0
10,810


Sorry to hear that dude.

What if they sent a batch out with bent pins; or the plastic cap came off in transit and bounced around in the post damaging the contacts, and you spotted it only when you opened the box?

Wish you well. They are great when they are up and running.

Im running a couple of HD7770s in crossfire with real nice fps scores.