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Netgear router won't connect

Last response: in Networking
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September 10, 2013 11:41:10 PM

I am trying to connect my computer to the internet via a netgear route. I have verified that a direct connection from the modem to the computer works, no problem. However, when I add the router to that equation (still being hardwired in) my computer can see my network (the router) but can no longer connect to the internet.

The worst part about this is everything worked fine until my internet provider had an overnight outage. In my attempts to set this back up I was originally able to connect to the routerlogin website but it wouldn't accept a login. Now it won't even find the page even if I'm hardwired directly to the modem.

What am I not seeing?

More about : netgear router connect

September 11, 2013 6:56:41 AM

You won't be able to get to the router setup page when you are connected to the modem because you are then not connected to the router.

Shut off the modem and the router. Turn on the modem. Wait about 5 minutes. Then turn on the router. Wait another 5 minutes and check internet then. Also make sure you are connecting the router to the modem with the WAN port and not one of the regular LAN ports.
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September 11, 2013 10:31:00 AM

I figured out the bit about logging in while having the router connected after posting my question. About the waiting on the modem and router... yeah, I tried that too. No luck. I still can't see the net past the router.

Like I said, the whole thing was working just fine until my internet provider had an outage that lasted more than 9 hours. Could it have caused such a problem with the router that it no longer works? that sounds illogical to me but I'm no computer geek. Is there another way around this?

hang-the-9 said:
You won't be able to get to the router setup page when you are connected to the modem because you are then not connected to the router.

Shut off the modem and the router. Turn on the modem. Wait about 5 minutes. Then turn on the router. Wait another 5 minutes and check internet then. Also make sure you are connecting the router to the modem with the WAN port and not one of the regular LAN ports.


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September 11, 2013 12:10:57 PM

Check what the WAN status on the router is, if it has an IP address from the modem. You may have to have the ISP reset your modem, more than just turn it off and on.
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September 11, 2013 5:48:47 PM

That did it!
I thought I had done the slow turn on process (power to modem, 5 min wait, power to router, 5 min wait, etc) before and figured I'd try it again. No good. So I did the reset and went out for a run (frustration was building).

It worked! Maybe I was reading to much into it. Thanks so much for the help!

hang-the-9 said:
Check what the WAN status on the router is, if it has an IP address from the modem. You may have to have the ISP reset your modem, more than just turn it off and on.


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