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Computer crash with new Palit 760 GTX Jetstream

Last response: in Graphics & Displays
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September 12, 2013 5:49:16 AM

Hi,

I am trying to install a Palit 760 GTX Jetstream on the following machine instead of the old video card:

Gigabyte GA-X58-UD4P
Intel i7 920 Bloomfield
Old Video: Asus nVidia 275 GTX (consumes more power than new card)
18 GB of DDR3 Corsair @ 1066 Mhz
Power supply: Chieftec CFT-650-14CS
Windows 8 Professional

The problem is that after sitting idle in Windows for 1 to 10 minutes (sometimes I can't even login, sometimes I can do a thing or two like installing the driver) the machine just reboots, like you would cut power and put power back on very fast. It rebooted during installation of the driver, of after it, basically it has no specific pattern, and the card was not under load when it did.

I have tried everything, including BIOS update, drivers that came with the card, latest drivers, nothing seems to fix the issue.

I have also sent the card to service (all the way to supplier) and they said it is OK and now it's on its way back to me.

Any tips what I should do about it?

Thanks a lot!
September 12, 2013 6:14:08 AM

mcozma said:
Hi,

I am trying to install a Palit 760 GTX Jetstream on the following machine instead of the old video card:

Gigabyte GA-X58-UD4P
Intel i7 920 Bloomfield
Old Video: Asus nVidia 275 GTX (consumes more power than new card)
18 GB of DDR3 Corsair @ 1066 Mhz
Power supply: Chieftec CFT-650-14CS
Windows 8 Professional

The problem is that after sitting idle in Windows for 1 to 10 minutes (sometimes I can't even login, sometimes I can do a thing or two like installing the driver) the machine just reboots, like you would cut power and put power back on very fast. It rebooted during installation of the driver, of after it, basically it has no specific pattern, and the card was not under load when it did.

I have tried everything, including BIOS update, drivers that came with the card, latest drivers, nothing seems to fix the issue.

I have also sent the card to service (all the way to supplier) and they said it is OK and now it's on its way back to me.

Any tips what I should do about it?

Thanks a lot!


try using ur old card again.what's the amps on ur psu?u need at least 30amps on ur psu for that gpu
m
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September 12, 2013 6:14:09 AM

mcozma said:
Hi,

I am trying to install a Palit 760 GTX Jetstream on the following machine instead of the old video card:

Gigabyte GA-X58-UD4P
Intel i7 920 Bloomfield
Old Video: Asus nVidia 275 GTX (consumes more power than new card)
18 GB of DDR3 Corsair @ 1066 Mhz
Power supply: Chieftec CFT-650-14CS
Windows 8 Professional

The problem is that after sitting idle in Windows for 1 to 10 minutes (sometimes I can't even login, sometimes I can do a thing or two like installing the driver) the machine just reboots, like you would cut power and put power back on very fast. It rebooted during installation of the driver, of after it, basically it has no specific pattern, and the card was not under load when it did.

I have tried everything, including BIOS update, drivers that came with the card, latest drivers, nothing seems to fix the issue.

I have also sent the card to service (all the way to supplier) and they said it is OK and now it's on its way back to me.

Any tips what I should do about it?

Thanks a lot!


try using ur old card again.what's the amps on ur psu?u need at least 30amps on ur psu for that gpu
m
0
l
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September 12, 2013 6:18:58 AM

kookie3010 said:
try using ur old card again.what's the amps on ur psu?u need at least 30amps on ur psu for that gpu


I am using the old card now, everything runs fine as it was before.
About the PSU, I'm not too good with the numbers, but here are some specs I found for it:
+3.3V 30 A
+5V 28 A
+12V 1 18 A
+12V 2 18 A
+12V 3 18 A
+12V 4 18 A
-12V 0.8 A
+5Vsb 3 A
m
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September 12, 2013 6:28:08 AM

mcozma said:
kookie3010 said:
try using ur old card again.what's the amps on ur psu?u need at least 30amps on ur psu for that gpu


I am using the old card now, everything runs fine as it was before.
About the PSU, I'm not too good with the numbers, but here are some specs I found for it:
+3.3V 30 A
+5V 28 A
+12V 1 18 A
+12V 2 18 A
+12V 3 18 A
+12V 4 18 A
-12V 0.8 A
+5Vsb 3 A


it seems ur psu is good enough to handle that card.have u wipe the old driver off from u hdd?
m
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September 12, 2013 6:35:03 AM

I have checked the clean install option in nVidia Wizard, but haven't done anything else specifically for that.

But the crash doesn't look like a driver crash (had some of those on other systems before) in which you get a blue screen or computer just freezes or you get a black screen. It specifically behaves like you would cut power and then after one or two seconds reconnect it again. Also the only event in Windows Event Logs is a "kernel lost power" type, something about Windows shutting down unexpectedly. It is like is PSU related, but the PSU should be able power it since the minimum recommended on nVidia website is 500W and the old card is quite a power hog. Are there any chances of MoBo incompatibility or other components incompatibility?
m
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September 12, 2013 6:47:29 AM

mcozma said:
I have checked the clean install option in nVidia Wizard, but haven't done anything else specifically for that.

But the crash doesn't look like a driver crash (had some of those on other systems before) in which you get a blue screen or computer just freezes or you get a black screen. It specifically behaves like you would cut power and then after one or two seconds reconnect it again. Also the only event in Windows Event Logs is a "kernel lost power" type, something about Windows shutting down unexpectedly. It is like is PSU related, but the PSU should be able power it since the minimum recommended on nVidia website is 500W and the old card is quite a power hog. Are there any chances of MoBo incompatibility or other components incompatibility?


its looks like psu problem since u get that error.any chance that u could try another psu?also to add that gpu needs 1 x 6 and 1 x 8 pin PCI-e connectors
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September 12, 2013 6:54:27 AM

One of my friends has a computer similar to mine (one generation newer) with a PSU of the same manufacturer and model (14CS) but with 750W instead of my 650W. I think I will be able to test the card in his system (he has a 570 GTX installed) and then I'll let you know of my findings, thanks a lot for your help, I'll be back in a couple of days with the result.
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September 12, 2013 7:00:37 AM

mcozma said:
One of my friends has a computer similar to mine (one generation newer) with a PSU of the same manufacturer and model (14CS) but with 750W instead of my 650W. I think I will be able to test the card in his system (he has a 570 GTX installed) and then I'll let you know of my findings, thanks a lot for your help, I'll be back in a couple of days with the result.


sure.just to make sure it has 1 x 6 and 1 x 8 pin PCI-e connectors.
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September 12, 2013 7:24:32 AM

This card is actually one of the few 760s that use 2x6 pin (although both my PSU and his have 1x6 and 1x6 + 2).
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September 12, 2013 7:46:30 AM

mcozma said:
This card is actually one of the few 760s that use 2x6 pin (although both my PSU and his have 1x6 and 1x6 + 2).


Yep.an also needs 1x8 pin
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September 12, 2013 7:58:43 AM

mcozma said:
You mean it needs 2x6 pin and one more of 8 pins? Where to connect that one? I connected it like in this image

http://www.guru3d.com/articles_pages/geforce_gtx_760_pa...

You can see that only the 6 pin parts of the connectors are used, the 2 pin parts are hanging.


Some models uses a different pin.but since urs is connected the same way as in the picture it should not be a problem.anyway test it on ur friend's psu and get back with result.still i would go for a known brand psu like corsair,etc.it might use more than ur old gpu since it uses 2x6 pin connector
m
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September 17, 2013 12:06:46 PM

So the card finally arrived today. Since I'll be able to test in other computer only at the end of the week, I thought of testing it again in my own machine. Same results, but I have noticed something more: The reset happens not only after reaching windows/login screen, but even way earlier. Once it happened during windows load, and another just before the video card makes its self test for fans, so I think I can exclude the graphics drivers for now.

Excluding the Power Supply (which is actually the main suspect), is there any chance for other type of incompatibility? I have little else in my machine, a DVD-RW, a 7200 HDD, 18 gb corsair vengence (6 modules, 3 x 2 and 3 x 4) and that's it. Can I roll other types of tests? (Already tried in another PCI-Express slot, same issue). Also, is there any known incompatibility between the video card and the motherboard?

Thanks.
m
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September 17, 2013 5:06:00 PM

mcozma said:
So the card finally arrived today. Since I'll be able to test in other computer only at the end of the week, I thought of testing it again in my own machine. Same results, but I have noticed something more: The reset happens not only after reaching windows/login screen, but even way earlier. Once it happened during windows load, and another just before the video card makes its self test for fans, so I think I can exclude the graphics drivers for now.

Excluding the Power Supply (which is actually the main suspect), is there any chance for other type of incompatibility? I have little else in my machine, a DVD-RW, a 7200 HDD, 18 gb corsair vengence (6 modules, 3 x 2 and 3 x 4) and that's it. Can I roll other types of tests? (Already tried in another PCI-Express slot, same issue). Also, is there any known incompatibility between the video card and the motherboard?

Thanks.


i see u are running windows 8.(miss that one).windows 8 sometimes give trouble when u are installing new hardware,drivers etc because of the uefi thing.i run into issue where it will just restart over and over after i installed new driver for my gpu.try disabling windows 8 fast boot in bios.it should fix your problem.press f2 to enter setup.at the far right you will see boot option and you will see fast boot.
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September 19, 2013 2:12:27 AM

OK, finally made it :) 

What I did was update the BIOS to a beta version, which is the only one for this motherboard post PCI-E 3.0 (F14P). The second step was to uninstall and sweep all nVidia drivers on the machine. I did both before inserting the card again, so no idea which one of the two worked, but one of them did the job.

Thanks for all the help and support!
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!