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New ASRock z77 Extreme4 Not Detecting Video Card

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September 12, 2013 1:16:23 PM

Hey all. I finished my newest build (also my first) around a month ago, with no issues. There were a couple of misboots with my RAM but I swapped the sticks around and it was no big deal. I plugged my old monitor into my onboard slot (it was vga, there wasn't a vga one on my video card) and went along with my windows installation. Nothing was wrong or has gone wrong with that setup.

HOWEVER! When I got my new monitor, a nice 23" HP, I decided I would plug it into my video card (again, an old Sapphire HD 3870) only to find it would not produce picture. My computer would turn on, and it seemed like it would run just fine. It was giving me an error code A2 and then A6 on my dr. Debug. A6 after googling around is just a generic "Something went wrong" code. I thought that was odd. Going into my BIOS with my monitor plugged into onboard, I cannot see the video card at all in the PCI slot I have it in. Normally, one would assume that it was either the video card OR the motherboard slot. However, strange things happen. Although my BIOS does not pick up the card, the fan spins. Quite normally, I would add. Also, sometimes when I hold the delete button to try and get into my BIOS with the video card, on occasion I will see the ASRock splash screen, and be able to press delete, but before I can get into the BIOS the monitor will go to sleep, like it's not recieving any picture.
My build as is follows, if it helps.


ASRock Z77 Extreme4 Mobo
Intel i5 3570k @ 3.4 GHz
Corsair 650TX 650 Watt PSU
Western Digital WD Blue WD10EZEX 1TB 7200 RPM
Crucial Ballistix Sport 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600
(The RAM came with my mobo)

Thanks in advance for any help.

EDIT: I forgot to mention that I have indeed pressed the "Clear CMOS" button on the back multiple times as per some of the other sources google has returned.
a c 1362 U Graphics card
a c 100 C Monitor
a c 1097 V Motherboard
September 12, 2013 1:36:10 PM

With the card in the slot it should disable the IGP so your board is not detecting the card at all. Is PCIe power from the PSU hooked to the card? If so either the card is faulty or the slot if card properly inserted.
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September 12, 2013 1:39:24 PM

rolli59 said:
With the card in the slot it should disable the IGP so your board is not detecting the card at all. Is PCIe power from the PSU hooked to the card? If so either the card is faulty or the slot if card properly inserted.


Yeah, everything is powered and good. So I should check with another card?
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a c 1362 U Graphics card
a c 100 C Monitor
a c 1097 V Motherboard
September 12, 2013 1:40:41 PM

If you can or if you can check the card in a different computer.
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September 12, 2013 2:05:41 PM

rolli59 said:
If you can or if you can check the card in a different computer.


Just plugged in another identical card and it did not work, it was hovering on different error codes, mostly A2 and A6.
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a c 1362 U Graphics card
a c 100 C Monitor
a c 1097 V Motherboard
September 12, 2013 2:11:10 PM

Either card a known working card?
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September 12, 2013 2:16:05 PM

rolli59 said:
Either card a known working card?


Both of them are. Just tried putting the same card in a new slot, it also did not work, but this time and once last time it gave me error code D6 on my debug.
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September 12, 2013 2:46:54 PM

Now it won't even boot when I plug into my onboard dvi slot... uh oh. It's giving me error code A2 then it switches to D6.

EDIT: It's also hovering on A9. I don't know what's up here, but I'm scared dudes.
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a c 1362 U Graphics card
a c 100 C Monitor
a c 1097 V Motherboard
September 12, 2013 2:55:41 PM

Maybe the board is bad but have you tried resetting BIOS/CMOS?
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September 12, 2013 3:01:49 PM

rolli59 said:
Maybe the board is bad but have you tried resetting BIOS/CMOS?


I've done cmos a couple times, I don't know how to reset the bios though.
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a c 1362 U Graphics card
a c 100 C Monitor
a c 1097 V Motherboard
September 12, 2013 3:04:24 PM

CMOS reset does BIOS as well.
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September 12, 2013 6:37:37 PM

rolli59 said:
CMOS reset does BIOS as well.


So should I then RMA the board then? Because that would really suck... plus I don't even know if I could.
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a c 1362 U Graphics card
a c 100 C Monitor
a c 1097 V Motherboard
September 12, 2013 7:03:54 PM

If the slots are not working then yes.
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September 13, 2013 12:46:43 PM

rolli59 said:
If the slots are not working then yes.


So I've got a new development. After thinking screw it and plugging my monitor back into my onboard slot, now I am NO LONGER getting any picture AT ALL from ANY port in my system. My Dr. Debug sits at code A2(IDE Detect) then switches very quickly to D6 (No Console Output Devices are Found). What's the dealio?

ANOTHER UPDATE!! After removing my video card entirely and booting like that, I get picture and can go into my BIOS.
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a b U Graphics card
a c 121 V Motherboard
September 13, 2013 2:02:35 PM

DrumKid said:
rolli59 said:
If the slots are not working then yes.


So I've got a new development. After thinking screw it and plugging my monitor back into my onboard slot, now I am NO LONGER getting any picture AT ALL from ANY port in my system. My Dr. Debug sits at code A2(IDE Detect) then switches very quickly to D6 (No Console Output Devices are Found). What's the dealio?

ANOTHER UPDATE!! After removing my video card entirely and booting like that, I get picture and can go into my BIOS.


Sounds like a bad mobo. I would ask for an RMA for it.

Yogi

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September 13, 2013 2:20:00 PM

Y0GI said:
DrumKid said:
rolli59 said:
If the slots are not working then yes.


So I've got a new development. After thinking screw it and plugging my monitor back into my onboard slot, now I am NO LONGER getting any picture AT ALL from ANY port in my system. My Dr. Debug sits at code A2(IDE Detect) then switches very quickly to D6 (No Console Output Devices are Found). What's the dealio?

ANOTHER UPDATE!! After removing my video card entirely and booting like that, I get picture and can go into my BIOS.


Sounds like a bad mobo. I would ask for an RMA for it.

Yogi



Too late for RMA :(  that's why I'm exhausting all of my options first. The weird thing is that the fans on all of the video cards spin on startup.
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September 13, 2013 3:47:34 PM

I've got something similar, A2 then A6. But somehow it doesn't seem possible as I use the integrated video on my i5-3570k. Same CPU/MOBO as you. And mine is out of warranty as well :/ 
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September 13, 2013 6:52:56 PM

ToiletNinjaa said:
I've got something similar, A2 then A6. But somehow it doesn't seem possible as I use the integrated video on my i5-3570k. Same CPU/MOBO as you. And mine is out of warranty as well :/ 


I'm using integrated video too, only because I can't get this damn video card to work. I don't understand it, if it were the slots the fan wouldn't spin, would it?
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a b U Graphics card
a c 121 V Motherboard
September 14, 2013 8:16:50 AM

DrumKid said:
ToiletNinjaa said:
I've got something similar, A2 then A6. But somehow it doesn't seem possible as I use the integrated video on my i5-3570k. Same CPU/MOBO as you. And mine is out of warranty as well :/ 


I'm using integrated video too, only because I can't get this damn video card to work. I don't understand it, if it were the slots the fan wouldn't spin, would it?


Not necessarily. The spinning fan just shows that the slot has power; communication between the card and the MB is a far different matter.

Yogi

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September 14, 2013 9:55:31 PM

Y0GI said:
DrumKid said:
ToiletNinjaa said:
I've got something similar, A2 then A6. But somehow it doesn't seem possible as I use the integrated video on my i5-3570k. Same CPU/MOBO as you. And mine is out of warranty as well :/ 


I'm using integrated video too, only because I can't get this damn video card to work. I don't understand it, if it were the slots the fan wouldn't spin, would it?


Not necessarily. The spinning fan just shows that the slot has power; communication between the card and the MB is a far different matter.

Yogi



I used a different card (a 9500gt) on it that doesn't even have a slot for PCi-E power on it and the fan spun.
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September 17, 2013 1:08:20 PM

I'm currently trying some solutions suggested by ASRock tech support. They said change the value of my PCi slot to "Gen1" speed since it's an old card. That didn't work. The guy I'm talking to said that it was a compatibility issue with the card. Thoughts?
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September 17, 2013 7:37:21 PM

Plugging in a 9500gt worked for some reason.. It hadn't worked before, but I guess reseating it did the trick. Thanks for all the help, guys!
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!