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I Can No Longer See my GPU's Load via programs (GPUz, gadgets, etc.)

Tags:
  • Gadgets
  • GPUs
  • Graphics
Last response: in Graphics Cards
September 13, 2013 12:31:04 PM

Hi,

I just got my laptop from warranty, and it looks like I can no longer detect my GPU's Load.

I used to use gadgets that get that information, but for some reason I can no longer find out my GPU's load.

I can still see my GPU's temperature.

Could the warranty service have done something that restricts my access to such information? I remember being able to see it before.

On the sheet the warranty gave me back, it says that they repaired the logical board and the DVD Drive.

Or do you think this is some kind of driver problem?

More about : longer gpu load programs gpuz gadgets

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September 13, 2013 12:53:54 PM

did you have version 8.2 and on page 4 activate all graph .
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September 13, 2013 1:20:01 PM

hmmm, sorry, but I was not exactly sure what I was downloading. Is it just a gadget?

anyway, for some reason it started working out of nowhere.... Not sure why?

It must have been that link you gave me. I downloaded it. or it must have been because I switched my power settings on my laptop (i went to high performance to a down volted power saving playing and back again).

does this make any sense?

it was not working at all, even after a long time and resarts and shutdowns. now it works?
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September 13, 2013 1:34:11 PM

it could be some thing like if you upgrade the video driver you have to reactivate the gadget you could also try system monitor 11 version 16.1 for the cpu and system memory use and with coretemp it show the temp .
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September 14, 2013 11:01:40 AM

even after a restart, i have to switch to energy saving to get gpu load, and back again to high performance power settings, just to see my gpu load.

why the heck is it like that?
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September 14, 2013 11:04:40 AM

could be that the sensor is not working as it should i would call them since it came back from repair .
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September 15, 2013 9:31:06 PM

You think it is a big issue or can evolve to a bigger issue?

Any chance this is a small driver or registry problem that is no big deal?


Also, how would it be a sensor problem? It can detect it when I go to Power Saving Mode (which down volts it to 0.95 volts, 300 MHz, 300 MHz ) and it can still detect it when I put it back to high performance (1.10 volts, 650 MHz, 800 MHz).

Sorry for a the bunch of questions. I already sent it back for warranty twice, which took about 2 months. I really cannot afford to send it back again.... And I really do not want too.
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Best solution

September 15, 2013 9:41:25 PM

you could check if there is any driver update from amd or nvidia for your gpu ,the other thing see if your motherboard dont have a power saver settings active for the gpu .
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September 15, 2013 9:46:44 PM

what do you mean by:

"the other thing see if your motherboard dont have a power saver settings active for the gpu"

?
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September 16, 2013 8:19:12 AM

on the laptop user manual or in the bios there could be a power saver settings for parts that are not in use also check the one from windows .
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September 16, 2013 8:42:08 AM

Thanks for the help scout_03.

Can I get someone else's opinion as well? (I do appreciate all your help scout_03, but I like to get opinions from other people as well)

I am curious to know if this sounds like a hardware problem or driver/registry/settings problem? If it is a hardware problem, do you think it is something small or something that can evolve to a bigger issue?

I would just send it back to warranty, but this warranty service company is awful. I sent it in once, and it took a month to finally get it back. I sent it in again, it took about 10 days to get it back. I really do not have the patience to send it in again. They are a very frustrating warranty company and one of the worst businesses I have dealt with in general.

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September 16, 2013 8:56:26 AM

well stay around and let see what others could tell you on this .
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September 16, 2013 9:38:14 AM

scout_03 said:
well stay around and let see what others could tell you on this .
just to clarify, what do you think is the issue? software (registry, driver, settings issues) or hardware (potentially major issue or light issue)?
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September 16, 2013 4:45:50 PM

the last thing i could see on that on the repair they made a mistake could be that board they put in is not made for your model and that was the only they have in hand .
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September 16, 2013 5:08:34 PM

scout_03 said:
the last thing i could see on that on the repair they made a mistake could be that board they put in is not made for your model and that was the only they have in hand .
How could i see if they put in a new board or not?

They just said they repaired the logical board, they didn't say the replaced it.
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September 16, 2013 5:15:54 PM

usualy only the maker could repair a logical board repair shop will replace the board ,maybe they attemp to repair and not sending it on the warranty process .ask on the forum some have repair shop they will answer this or confirm .
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September 16, 2013 6:21:46 PM

Just found this out. It might be useful information.

When I set the power saving settings to not down clock or down volt the GPU, it would not let me see the GPU load. I have to have it set to down clock and down volt the GPU and put it back to regular settings to start seeing the GPU load again. So it sounds like the laptop can only recognize he GPU load if the GPU is down clocked and down volted at least once afer the it has started up.

Sounds really weird. Is it worth sending it back for warranty and waiting two weeks, or do you think this kind of issue can be fixed with a factory restore later down the road?

Also, scout_03, which section should I ask the question regarding the logical board being replaced or repaired?

I honestly think they just repaired it, because I put my 4 GB of ram back in when i sent it back in for warranty. My board always supported a faster 8GB of RAM which I bought separately. When I got the laptop back, I put the 8GB of ram back in and the laptop recognized it very quickly and it works good. And I did not see any new drivers installed. All my components seemed to work nicely with this board to the point where I think it had to be the original. Everything was running the same the way I had it before warranty, with the exception of the GPU load not showing up like it was.
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September 16, 2013 6:27:51 PM

i woudl try the laptop one since this is one if not mod will move it to the right section yes it is acting weird so let see what will be the answer on this you could a link to this post on the new one .
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September 23, 2013 3:37:57 PM

scout_03 said:
i woudl try the laptop one since this is one if not mod will move it to the right section yes it is acting weird so let see what will be the answer on this you could a link to this post on the new one .


Hey man, I noticed that they need change the logical board. I took pictures before I sent it out and some of the numbers/letters on the small chips and capacitors are different.

I think they still replaced it with an original though. What do you think?:

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September 23, 2013 7:14:56 PM

scout_03 said:
did you check if the rev of hte older one as the same number and the bios version is from 2010 what was your ,there are now with bios 212 and have vgha driver from 2010 version v8.692.1.0 from february 2010 . http://www.asus.com/Notebooks_Ultrabooks/N61Jq/#support...
I'm a little confused to what you are asking.

I remember I had the 212 before I sent it in. Now I have the 210 BIOS. So they must of changed the logical board entirely and some of the main parts of it.

Unfortunately, I did not take a picture of the old logical board's specs and info using CPU Z. I do remember when I very first got my laptop, it was the 210 BIOS but it was later updated to 212 by ASUS repair.

All I have is a picture before I sent my laptop in to this extended warranty, and the boards look the same with the exception of some different numbers and letters.

What do you mean by " ,there are now with bios 212 and have vgha driver from 2010 version v8.692.1.0 from february 2010" ?

I was thinking of updating to BIOS 212, but I am afraid of the risk of bricking the system. They say to only update the BIOS if necessary. And they have no release notes.

The "vgha driver from 2010 version v8.692.1.0 from february 2010" is the ATI driver. I don't use those as they are really outdated. I just try to use the ones from the ATI site. I am currently using CCC 13.4.
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September 25, 2013 7:54:12 PM

since this is a laptop i suggest you try to use the one from the maker first so you could uninstall the ati one and try them to see if your gpu report as it should .also check this for the 13.9 mobility driver on ati the important note for the enduro technology http://support.amd.com/us/gpudownload/windows/Pages/rad...
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