ASRock MOBO P/N and S/N do not match the box

giomania · Sep 13, 2013

I purchased an ASRock LGA1155/Intel Z75 Pro3 MOBO from Amazon, and the box arrived today. The box was sealed with a rather large piece of packing tape, and I found the MOBO inside does not match the P/N on the box. Further, the label is slightly smudged.

I Googled the P/N's, and the one on the box corresponds to what I ordered, but the one on the MOBO does not bring up any results, so that worries me. I am thinking I should return it, but thought I would ask here to see what you all think.

P/N on the box: 90-MXGM10-A0UAYZ
P/N on the MOBO: 80-MXGM10-A1A22

Thanks.

Mark

Tradesman1 · Sep 14, 2013

Might contact the Rock, possibly it was a beta board or something and someone swapped it, hence the sealed with packing tape

giomania · Sep 14, 2013

Thanks for the tip and possible explanation. I filled out their support form and sent it off I probably won't hear anything until next week, however.

Tradesman1 · Sep 14, 2013

Give us an update when you hear

giomania · Sep 17, 2013

I decided to just return it to Amazon, and I highlighted the error so they won't just put it back on the shelf. I had to call Customer Service, as the default action for the return reason I chose was to ship out a replacement, and I was leery of getting another mismatch. I actually decided to get the Z77 Pro4 instead, for various reasons specific to my use.

I would still be interested to hear what ASRock has to say, but I suspect they will be getting the board back soon enough.

Mark

Tradesman1 · Sep 17, 2013

They should still respond to the request

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ASRock MOBO P/N and S/N do not match the box

giomania

Honorable

Tradesman1

Tradesman1

Legenda in Aeternum

giomania

Honorable

Tradesman1

Legenda in Aeternum

giomania

Honorable

Tradesman1

Legenda in Aeternum

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