USB 3.0 Front Port doesn't work

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CharlieFarmer

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May 9, 2013
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Hey everyone, recently put together my first ever build about 3 weeks ago and all was going well until today I had to plug in my USB3 Memory Stick for a file transfer and it wasn't being recognised in one of the front ports. I have a Corsair Obsidian 350D case and an ASRock Z87 Extreme4 Motherboard. All of the ports and the back are fine along with the right hand one on the front. Just the left hand one is kaput. Does anyone have any suggestions of driver reinstallations or is this thing genuinely knackered and I need to apply for a warranty repair?

Thank you very much to anyone who can help.
Charlie.
 
Solution
RealBeast
In the past they have just sent me the parts and cables and I installed them myself without any loss of use, I never sent anything back to anyone, but did send some pictures to show I actually had the case.

I've also had repair parts sent from Lian-Li and Antec both sent from Taiwan, so I would expect that Corsair should ship anywhere at no cost for a problem like this.
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punahou1

punahou1

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Try swapping the connection to your mobo with a USB3 port that you know is working. If it still does not work you could have a bad cable, usb3 plug or the connection between the cable and plug may not be secure. I'm not sure if this can be replaced without having to rma the case.
 
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RealBeast

RealBeast

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Did you connect a cable from the motherboard port labeled front USB 3.0 that is between the SATA ports and the 24 pin PSU connector to the case front panel with the front USB 3.0 port connector cable?

(it should be a connector from the front ports that has two black cables to a 2 x 10 pin connector with one missing pin in a corner, so a 19 pin connector)?
 
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CharlieFarmer

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May 9, 2013
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Okay, thanks for the reply but because the motherboard is mATX it only has one USB3 header. Obviously the two front ports share the one cable and one works, one doesn't so it makes me wonder whether that's the problem. Although, maybe the cable is faulty because one sector of it has gone. Also, is it normal that the front ports are much "stiffer" than the ones on the I/O panel of the motherboard.

Thanks again mate.
Charlie

 
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CharlieFarmer

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Yeah, that's the one
 
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RealBeast

RealBeast

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Then it must be defective as it should support both front ports, the problem could be in the cable itself or one of the front ports.

In the past, I have found Corsair support pretty good at sending out new port panels and cables for such situations.
 
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CharlieFarmer

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May 9, 2013
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Okay, thanks for that. Do I have to disassemble my system and send them the case back or do they just send you a front panel out for free? I'm not really sure about the procedure, especially considering I'm from the UK

Thanks
Charlie
 
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RealBeast

RealBeast

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In the past they have just sent me the parts and cables and I installed them myself without any loss of use, I never sent anything back to anyone, but did send some pictures to show I actually had the case.

I've also had repair parts sent from Lian-Li and Antec both sent from Taiwan, so I would expect that Corsair should ship anywhere at no cost for a problem like this.
 
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Solution
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CharlieFarmer

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May 9, 2013
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Okay, thanks very much for all the help and I'll contact them tomorrow about it. If I have any problems I'll post back here but I think all should go well!

Thanks very much,
Charlie.
 
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