I am trying to help an elderly couple at our church. Gullible, they were taken for a ride via a phone call and remote access. ....final resolution to this misfortune, reinstalling windows.
This computer was purchased from Best Buy. I was smart enough to use Recover Keys and retrieve the windows registration that was used. However, the one that was used by Best Buy was NOT the one with the holographic sticker on the computer case.
I reloaded windows and used the registration code on the case, installed all updates, and activated via network.
Thirty days later it is saying that his copy of windows may not be genuine.
It will not register, I even tried the windows key that was it was originally loaded with. (since they are two different keys)
I called Microsoft and they said I had to have the ORIGINAL disc that the Microsoft key matches.
Is this correct? Even thou, there is a registration key on the outside of the case from Best Buy?
What brand of computer is it ?? -- since it is an OEM product MS does not normally provide support and you need to contact the manufacturer of the system (ie. Toshiba, Dell, etc. ) They will normally assist in getting it reactivated since they will have a record of the model and serial # and the type of windows installation that it came with so have the needed proof that the system does indeed have a valid license.
Is the install disk that you are using an OEM disk and are you installing the correct version that matches the key ? Are you positive you are reading the key properly (some letters\numbers look almost identical)