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Internet Cuts Out But Wireless Is Fine?

Tags:
  • Wireless
  • Networking
  • Internet
Last response: in Networking
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September 14, 2013 3:10:00 PM

So for the last few days, my internet cuts out about twice an hour. When it cuts out, the network icon shows a yellow ! for 3-5 seconds and goes back to normal.

This problem only occurs on my desktop, which is connected hardwire to the modem. My laptops don't have this problem. Not sure what is causing this, but my ISP couldn't figure it out.

My modem: Cisco DPC3825

More about : internet cuts wireless fine

a b F Wireless
September 14, 2013 9:13:00 PM

Do you have the latest driver for your ethernet port?
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a b F Wireless
September 14, 2013 11:49:48 PM

The driver for your ethernet port would be at your mobos website
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September 15, 2013 10:17:39 AM

Tradesman1 said:
The driver for your ethernet port would be at your mobos website


OK, I downloaded the latest LAN driver for my motherboard. I rebooted my pc and it still is disconnecting

EDIT: I decided to clean out my comp, blasted the insides with canned air, replug/making sure everything is snug. Now after 5 hours it seems to not have disconnected. Will update after a few days
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a b F Wireless
September 17, 2013 5:40:32 PM

If only your desktop is affected and your laptops have no Internet connectivity issues, then this won't be an issue with the Internet.

I would concentrate on the Cisco DPC3825 (firmware etc), your PC (drivers as already mentioned), and probably first of all, swap out the Ethernet cable connecting your PC to the Cisco DPC3825 - it could be faulty.
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