Computer won't turn on after being in checked luggage

llehsadam

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Sep 14, 2013
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10,510
Here's the story. Before I left for Europe I had a nice desktop PC in the States a week ago.

I decided to bring it with me. I packed up the graphics card, Wifi card, hard drives and optical drives and took those as carry on making sure they stay safe but I put the case with the motherboard, psu and ram in my suitcase as checked luggage.

When I got to Europe, I noticed the case was pretty banged up. I put the computer back together and it wouldn't start.

More precisely it lights up but doesn't do anything. Monitor, keyboard, mouse don't respond.

At first I thought I didn't connect something, but everything was connected.

Then I thought the PSU might not be ready for 220V in Europe, but it's a OCZ StealthXStream II 500W PSU which does not have a manual power voltage switch and I assume does that automatically. It says on the PSU it should work up to 240V.

I checked if the ATX tolerance were off and all of them were around 1 Volt too high. I guess my voltmeter could be broken.

Or someone tossed my case too hard and destroyed the motherboard. But there is no visible damage.

So I can't decide if I need a new PSU or a new motherboard. I'm thinking it's the motherboard because I don't think a change to the input voltage would affect the output voltage like that and the case has dents so they had to throw my suitcase really hard. I had the computer case surrounded by clothes and filled with clothes.

Thoughts? Help?

My specs are:
MSI 870-G54
AMD Phenom II x4 965
AMD Radeon HD 7770
OCZ StealthXStream II 500W
 

llehsadam

Honorable
Sep 14, 2013
4
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10,510
TL;DR: My desktop PC turns on but doesn't respond. Would a faulty PSU because of the US/Europe voltage difference or a motherboard being thrown distances no motherboard should be thrown cause this?
 

llehsadam

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Sep 14, 2013
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10,510


One of the components (looks like a capacitor) on the motherboard is easy to move but it is connected. There's no other damage to the board,

I've basically been disconnecting and reconnecting all wires and components for a while now. Then I only connected the RAM, graphics card (and a monitor to that), and PSU and it still wouldn't work.
 
Check for screw under the mb or mb tray bent and touching the mb. Look for shorting in the io shield. Look at the CPU slot on the mb. If your heat sink is larger or they tossed your pc from a good hight they could caused the CPU heat sink to rip the CPU slot from the mb.
 

llehsadam

Honorable
Sep 14, 2013
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10,510


This did the trick. I reseated the CPU, connected everything and turned it on. I didn't notice it being out or misaligned when I removed the heatsink but I did it anyway and now it works.

I guess a hard hit from a baggage handler was enough to do disturb the connection. Thanks! And thanks to everyone else for the helpful suggestions.

So for posterity's sake, if anyone has the same problem in the future, try reseating the CPU.