Sign in with
Sign up | Sign in
Your question
Solved

Graphics card causing computer to restart

Last response: in Graphics & Displays
Share
September 14, 2013 11:07:07 PM

Hello

So here is what happened..

About a week ago my computer randomly froze for the first time ever.. So, I just rebooted the computer because I wasn't able to operate the computer. Everything seemed fine and I completely forgot about that until today. Today it froze again while I was browsing the web, so once again I decided to restart it because I wasn't able to operate the computer at all.

After turning it off and on, the computer would automatically restart every time it reached the log in screen.. After the second time it restarted by itself the screen turned completely black and wouldn't show the log in screen anymore.

After taking a look inside the computer I decided to take out the graphics card, to see if that was causing the problem. And it seems like it was. I took the graphics card out and started up the computer. This time I got the screen that says "Windows hasn't started properly" (something along those lines) - It gave me the option to restart the computer, reset the computer, and refresh the computer. I decided to restart it and this time it loaded just fine, but now everything on the computer seems to load a bit slower than usual.. Folders, and really just any window takes about twice the amount of time to load and some programs will stop responding.. - Scratch that part, the speed seems fine now.

Does anyone know why this could have happened? And maybe anyway I can fix these issues?

Specs:
GPU: GTX 660
CPU: i5 3330
PSU: Corsair CX 500
OS: Windows 8 64bit
RAM: DDR3 8GB

If anything else is needed please let me know. & Thanks to anyone who takes the time to read and answer this.

Edit: Also, I had the latest drivers, so that shouldn't be the problem.



a b U Graphics card
September 15, 2013 3:36:20 AM

Could be lots of things:
>overheating (you can check this with GPU-Z)
>power supply not giving enough power/starting to die (you can also check this with GPU-Z, watch the 12v, if it is dropping significantly below 12v it is probably your power supply)
>poor connection between the GPU and the motherboard (make sure it is all the way in, and not sagging too much)
>poor connection on the GPU power adapters
>the GPU could simply be dying (less likely in my opinion)
>the motherboard or the PCI-E slot on the motherboard could be malfunctioning (even less likely)
>the graphics card may be throttling itself down. I used to have this problem on my Radeon HD 5850 where it would underclock itself all the way down to like 150mhz when I wasn't in a game to save power, which was not enough to handle my 2 monitors, and I would get a ton of artifacts, driver crashes, and freezes like you described. I have no idea if it is also a problem on Nvidia cards, but you might want to look into it
m
0
l
September 15, 2013 12:24:34 PM

mattenthehat said:
Could be lots of things:
>overheating (you can check this with GPU-Z)
>power supply not giving enough power/starting to die (you can also check this with GPU-Z, watch the 12v, if it is dropping significantly below 12v it is probably your power supply)
>poor connection between the GPU and the motherboard (make sure it is all the way in, and not sagging too much)
>poor connection on the GPU power adapters
>the GPU could simply be dying (less likely in my opinion)
>the motherboard or the PCI-E slot on the motherboard could be malfunctioning (even less likely)
>the graphics card may be throttling itself down. I used to have this problem on my Radeon HD 5850 where it would underclock itself all the way down to like 150mhz when I wasn't in a game to save power, which was not enough to handle my 2 monitors, and I would get a ton of artifacts, driver crashes, and freezes like you described. I have no idea if it is also a problem on Nvidia cards, but you might want to look into it

Thanks for the reply!

I just checked to see if everything was connected correctly and everything looks fine. I took everything out then reconnected it to make sure.

I'm not sure if overheating was the problem, whenever I played a game I always keep GPU-Z & Core Temp open so I can monitor the temperature. I would double check but there's no way I can check now since it's restarting my computer whenever its connected. ..But that reminds me, yesterday when all of this happened, I took a look at CPU performance through task manager and the percentage of it being used was rapidly chaining It, would go from 30% to 17%, 17 to 1% and so on. Do you think that the CPU is somehow causing this restarting issue?

The power supply not giving enough power/starting to die seems likely.. Considering the GPU I'm using now is only about a month old. (I had the same GPU model from April - August, but it started to get artifacts so EVGA replaced it with my current GPU)

Should I contact corsair & EVGA and see what they have to say? I have a three year warranty on both items so if there is anything wrong they should be able to replace it.
m
0
l
Related resources

Best solution

a b U Graphics card
September 15, 2013 8:23:08 PM

diamondhindend said:
mattenthehat said:
Could be lots of things:
>overheating (you can check this with GPU-Z)
>power supply not giving enough power/starting to die (you can also check this with GPU-Z, watch the 12v, if it is dropping significantly below 12v it is probably your power supply)
>poor connection between the GPU and the motherboard (make sure it is all the way in, and not sagging too much)
>poor connection on the GPU power adapters
>the GPU could simply be dying (less likely in my opinion)
>the motherboard or the PCI-E slot on the motherboard could be malfunctioning (even less likely)
>the graphics card may be throttling itself down. I used to have this problem on my Radeon HD 5850 where it would underclock itself all the way down to like 150mhz when I wasn't in a game to save power, which was not enough to handle my 2 monitors, and I would get a ton of artifacts, driver crashes, and freezes like you described. I have no idea if it is also a problem on Nvidia cards, but you might want to look into it

Thanks for the reply!

I just checked to see if everything was connected correctly and everything looks fine. I took everything out then reconnected it to make sure.

I'm not sure if overheating was the problem, whenever I played a game I always keep GPU-Z & Core Temp open so I can monitor the temperature. I would double check but there's no way I can check now since it's restarting my computer whenever its connected. ..But that reminds me, yesterday when all of this happened, I took a look at CPU performance through task manager and the percentage of it being used was rapidly chaining It, would go from 30% to 17%, 17 to 1% and so on. Do you think that the CPU is somehow causing this restarting issue?

The power supply not giving enough power/starting to die seems likely.. Considering the GPU I'm using now is only about a month old. (I had the same GPU model from April - August, but it started to get artifacts so EVGA replaced it with my current GPU)

Should I contact corsair & EVGA and see what they have to say? I have a three year warranty on both items so if there is anything wrong they should be able to replace it.


CPU usage like that is normal, it is just Windows doing whatever background stuff it is doing. Mine does it too. I don't think that is the problem.

Overheating really shouldn't be an issue on a month-old card (it usually only becomes a problem if the heatsink is clogged with dust or the fans go out), although it is possible that the heatsink was not attached to the card properly. I am assuming the card was not overclocked?
Contacting Corsair and EVGA is not a bad idea, although they will probably just blame each other. Is there any way you could either try the GPU in another computer or try another GPU (ideally one with similar power usage, but any one is better than nothing) in your computer?
Share
September 15, 2013 9:56:10 PM

mattenthehat said:
diamondhindend said:
mattenthehat said:
Could be lots of things:
>overheating (you can check this with GPU-Z)
>power supply not giving enough power/starting to die (you can also check this with GPU-Z, watch the 12v, if it is dropping significantly below 12v it is probably your power supply)
>poor connection between the GPU and the motherboard (make sure it is all the way in, and not sagging too much)
>poor connection on the GPU power adapters
>the GPU could simply be dying (less likely in my opinion)
>the motherboard or the PCI-E slot on the motherboard could be malfunctioning (even less likely)
>the graphics card may be throttling itself down. I used to have this problem on my Radeon HD 5850 where it would underclock itself all the way down to like 150mhz when I wasn't in a game to save power, which was not enough to handle my 2 monitors, and I would get a ton of artifacts, driver crashes, and freezes like you described. I have no idea if it is also a problem on Nvidia cards, but you might want to look into it

Thanks for the reply!

I just checked to see if everything was connected correctly and everything looks fine. I took everything out then reconnected it to make sure.

I'm not sure if overheating was the problem, whenever I played a game I always keep GPU-Z & Core Temp open so I can monitor the temperature. I would double check but there's no way I can check now since it's restarting my computer whenever its connected. ..But that reminds me, yesterday when all of this happened, I took a look at CPU performance through task manager and the percentage of it being used was rapidly chaining It, would go from 30% to 17%, 17 to 1% and so on. Do you think that the CPU is somehow causing this restarting issue?

The power supply not giving enough power/starting to die seems likely.. Considering the GPU I'm using now is only about a month old. (I had the same GPU model from April - August, but it started to get artifacts so EVGA replaced it with my current GPU)

Should I contact corsair & EVGA and see what they have to say? I have a three year warranty on both items so if there is anything wrong they should be able to replace it.


CPU usage like that is normal, it is just Windows doing whatever background stuff it is doing. Mine does it too. I don't think that is the problem.

Overheating really shouldn't be an issue on a month-old card (it usually only becomes a problem if the heatsink is clogged with dust or the fans go out), although it is possible that the heatsink was not attached to the card properly. I am assuming the card was not overclocked?
Contacting Corsair and EVGA is not a bad idea, although they will probably just blame each other. Is there any way you could either try the GPU in another computer or try another GPU (ideally one with similar power usage, but any one is better than nothing) in your computer?

It looks like I won't have to test it because I may have fixed the issue. (And that's good because I don't have any other computer or card to test)

After trying almost all of the drivers for the GTX 660 series, the "320.49 - BETA" drivers seems to be working. I currently have the card connected and it hasn't crashed or froze at all, so that's pretty awesome. ..Hopefully this isn't just a temporary fix though.

Thanks for the help :) 
m
0
l
a b U Graphics card
September 23, 2013 8:42:21 PM

Glad you got your problem resolved and thanks for the Best solution!
m
0
l
!