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Display driver has stopped working and has recovered

Last response: in Graphics & Displays
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September 15, 2013 10:14:28 AM

I get this pop up every time I play Final Fantasy XIV. I have updated my Graphics Card with the most current drivers. I also adjusted the resolution size to my monitor (1280 x 1024), and went through performance info and tools and adjusted the visual effects. I'm at a complete loss as to why this keeps happening. Any input would be greatly appreciated.


Here's what I have as a new (ish) PC build:

NEW: MSI Motherboard B85M-P33 Military Class 4

NEW: CPU i5 4430 Intel

NEW: RAM DDR3 4GB Patriot

NEW: Power Supply 525w eXtreme II Power

NEW: Asus Blu-ray/DVD reader

Vantec UGT-CR905 58-In-1 Internal Card Reader 3.5" (3 years old)

Western Digital 500GB (uses SATA cables, a few months old from purchase)

Sapphire Radeon 4830 512MB (4 years old)

OS being used: An upgrade version of Windows 7.
September 15, 2013 2:12:52 PM

I can't find where my ati directory is the instruction don't say where else I can find it.
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September 16, 2013 8:33:15 AM

Usually in C:\ATI
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September 17, 2013 10:56:20 AM

Yep, but nothing shows up. I'm at a loss there.
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September 17, 2013 11:40:10 AM

If you have the graphics driver installed then it should show up, it may be hidden but unlikely. If in no way you can find the drivers install location, then chances are 1. you don't have the drivers, or 2. the drivers got corrupted.

So try to install the latest driver, then follow the steps of the guide. If nothing goes right then a clean install of OS often make things right. Try it.
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September 17, 2013 5:33:00 PM

Ok, thanks. I have to install windows 8 anyway. I lost the key for W7 during my move. If all else still fails, it's probably because the GPU is old and not working properly.
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September 17, 2013 11:09:16 PM

Non of the instructions helped from the site. I'll do one more test and install a driver cleaner and if that fails then I need a new GPU. *sigh*
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September 18, 2013 8:15:26 AM

Sorry to hear that. I guess a new GPU would be the answer. BTW do you have another system available to test the GPU ? If so then test the GPU there, and you will have the answer. Good luck.
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September 18, 2013 10:22:54 AM

Totally would have done that if I did. But I'm stuck with only one PC. I'm thinkin I should build a PC for testing some time in the future.

So here's what I did:
Haven't done the driver cleaner yet, but I did do a stress test with OCCT software from Cnet. It didn't find any errors, but I am concerned about the FPS as it didn't get up to 60FPS. it only reached at most 51 then dropped to 47 then back up to 50 again.

Prior to this test I uninstalled the ATI drivers and reinstalled them manually. I was able to play a newer game for about 30min before manually exiting the game. I was concerned my GPU was over heating (I felt the side of the tower).

Because the FPS is low, I'm still thinking I'm going to upgrade the GPU.

Thanks for the help :) 
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Best solution

September 18, 2013 11:12:22 AM

Look its a quite old GPU, and you are getting atleast 50 FPS on games, so its not all that bad. What are the temps you are getting ?

Try this software, it will post the temps and FPS : http://www.ozone3d.net/benchmarks/fur/

If you got a average temps of 95 C, and a minimum of 50 FPS, then I would tell that the GPU is still useable.

Did you clean install the OS ? If not, then give it a go, before you replace the GPU.
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September 18, 2013 1:01:42 PM

Temp stopped at about 63C with the same FPS of 50. I tested for an hour and seven minutes. All seems well then, perhaps all it was was a bad download for the drivers. I'm sure the GPU is getting outdated, but I'm glad I won't have to spend money on it for a while. :) 

I lost my OS validation key for W7 during a move, so I'm going to have to buy W8 in 24 days as W7 is no longer being sold.
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September 19, 2013 8:35:52 AM

Yes, the temps are perfect, and the FPS is decent too, so I think there is nothing wrong with the GPU. Keep it for a while, or I would say keep it until it dies.

Look at this link : http://pcpartpicker.com/parts/os/ US

http://uk.pcpartpicker.com/parts/os/ UK

I would prefer WIN 7 Ultimate 64 bit. Don't go with WIN 8 its totally a crap. Though you have to increase RAM by 4 GB to make it 8 GB, and you wont need more than that. It will be good for gaming and a 64 bit OS demands more RAM. Make sure to use the same make/model of RAM.
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December 10, 2013 1:20:14 AM

Hi,

I have had this problem for 2 years on a home built Win 7 Home prem, 2gb EVGA GTX660 GPU, 16gb 1600mhz DDR2, Asus AM3+ mobo. I use X-plane 10 for my flight simulation and only ever completed 20% of flights due to the Nvidia driver has stopped .........message. I have replaced my original AMD FX6100 for a AMD FX8350 and replace 16gb of 1600mgz Corsair Vengeance DDR3 dual with 8gb of 2133mhz.

None of these solved the problem with is due to the GPU card gong into low power state and causing Win 7 a headache. 14 days ago I discovered EVGA's Precision X control panel for Nvidia cards and found a button on the VOLTAGE dialog that aid K-BOOST. Not knowing what it meant I looked it up on the internet. I was amazed that it locks the Nvidia graphics card to its highest setting and keeps it there. I was sceptical at first but now I set the K-Boost toggle and then launch X-plane 10 in full screen mode and I can now complete a 10hr flight with perfect success, no more driver problems.

So after 2 years of multiple ...The Nvidia driver has stopped working and has now recovered....messages and games crashing, even Google Chrome, it is now working. I suggest anyone having problems don't change any hardware and download and run Precision X from www.evga.com and press the K-BOOST button. Don't leave it in K-Boost mode continually when working with 2 d programs just use it when running your games.

Best Christmas pressy I have had. All the best

Miked
Liverpool UK

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January 21, 2014 7:03:47 AM

Ok i beleave i have way to help people. I have a ATI Radeon HD 4870 X2. Well I have had this problem for quite some time. The only only way i was getting around this problem was using a utility software to force start my games to play in windows mode instead of fullscreen mode. Well this still didnt help with all my games for EX. Fallout 3 F.O.S.E needs to be run in fullscreen mode and battle.net games well they would just give me a time out error. SOOOOO this is what I did, use your video cards control center AMD VISION for ATI cards for witch mine is. And over clock it increase your GPU clock settings. Now plz plz plz always do a some sort of test before applying these overclocks changes. If the test passes then use the settings if they didn't pass then just lower the setting down a little bit more each time untill you get that passing mark. Good luck out there i hope this helps because so far its helping me but you need to remember to shut off the overclocking when you done gaming!!!!!
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February 14, 2014 4:51:36 PM

Increasing memory voltage was the only thing working for me.

I had two memory modules, each of 1GB DDR2 800Mhz (total of 2GB). I used these to replace a 1GB DDR2 667Mhz and 512MB DDR2 667Mhz (total of 1.5GB).

I started to get these messages when my display driver stopped responding and was recovered, like every 5 or 10 minutes, or when playing a 3D game, the game window went blank/grey after a recover and sometimes my mouse pointer disappeared, but I could still click and highlight and guess where my mouse pointer should be. I could get my mouse pointer back by changing my screen resolution, so I wouldn't need to reboot.

Then I took one of the two memory modules out, and problem was solved, though my computer was much slower.

Then I put it back in and took out the other one, and all was fine too.

So there was only a problem when I put both of the memory modules in (I also have another PC with two 1GB DDR2 667Mhz memory modules running fine, but same problem when replacing these with the two 1GB DDR2 800Mhz modules).

I tried to set the memory clock at 667Mhz in BIOS, but it did not work.

So I have to conclude that the memory modules are not faulty, the drivers were not bad (I tried reinstalling drivers already on the other computer) and nothing else worked.

So finally I found a BIOS setting to change memory voltage (I didn't see it before because it was in a menu very different from the one where I could change the DRAM clock settings).
The memory voltage was set to 1.9V by default, and I set it as high as possible, that's 2.2V in my BIOS.
Then I read on wikipedia that 1.9V is maximum for stability (servers or mission critical devices), but modules should be able to withstand 2.3V. Maybe increasing to 2.0V or 2.1V is enough. I'll try that now :) 

Edit: all seems to be working fine now, even with memory voltage set at 1.95V.
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May 24, 2014 4:42:28 PM

Elysia7 said:
I get this pop up every time I play Final Fantasy XIV. I have updated my Graphics Card with the most current drivers. I also adjusted the resolution size to my monitor (1280 x 1024), and went through performance info and tools and adjusted the visual effects. I'm at a complete loss as to why this keeps happening. Any input would be greatly appreciated.


Here's what I have as a new (ish) PC build:

NEW: MSI Motherboard B85M-P33 Military Class 4

NEW: CPU i5 4430 Intel

NEW: RAM DDR3 4GB Patriot

NEW: Power Supply 525w eXtreme II Power

NEW: Asus Blu-ray/DVD reader

Vantec UGT-CR905 58-In-1 Internal Card Reader 3.5" (3 years old)

Western Digital 500GB (uses SATA cables, a few months old from purchase)

Sapphire Radeon 4830 512MB (4 years old)

OS being used: An upgrade version of Windows 7.


I would recommend starting by trying the advice on this Microsoft support page:

'Display driver stopped responding and has recovered' error in Windows 7 or Windows Vista

If that does not work you may also consider reading and following the advice on this page:

Internet Explorer Hardware Acceleration: Enable, Disable, Troubleshoot, FAQ

See the section:

Display driver stopped responding and has recovered

Even if you have a high end graphics card it may not be working properly in the worst case scenario, but I mostly get this error when the Internet connectivity is not stable or if the home or other network itself is having issues. The router might need to be reset. The computer may be switching too much between routers if there is more than one router available. It may not have a router with a good enough signal. You can be connected to a router and show five bars but it must also show it has Internet access not limited access.

This issue could be the graphics card gets overloaded or times out trying to display video content online. If you have other applications that use or force GPU rendering (you would know if you did) you may have to balance your resources realistically. It could just be an unstable Internet connection or EMI that is the straw that breaks the camel's back if the graphics card cannot display online content.

Windows errors may only tell you part of the problem or one aspect of an issue. If you do not experience the issue hard-wired into the router with an Ethernet cord, I would recommend using the second link of these two support solutions. You can always switch the settings back. If it only happens on one network, that is the likely easiest work-around.
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