Workstation - intermittent, random power loss, reboot

MotleyCrew

Distinguished
Sep 16, 2013
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18,565
Hi all,

I have a workstation with erratic power loss problems. At least I think it's power source or supply related. After rebooting (the system apparently loses power briefly, then starts back up), I usually (always?) have two related events (IDs 6008 and 41) in my system log:

"The previous system shutdown at...on...was unexpected"

and

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

I see no evidence of a STOP error. There is nothing in C:\Windows\Minidump, no C:\Windows\memory.dmp, and nothing in the event log indicating a STOP error. The system's "System failure" options are configured to "write an event to the system log" and write Kernel memory dumps to "%SystemRoot%\MEMORY.DMP".

It's a fairly basic system, running Windows 7 64-bit. Below are some hardware specs.

PSU: Ultra Lifetime Series Pro (LSP) 450W
MB: Intel DP45SG (with latest firmware)
CPU: Intel Core2 Quad 2.67 GHz
RAM: 8GB (4x2GB) Kingston 9905403-011.A00LF
Video: NVIDIA NVS 310
HDD1: Samsung SP1614C (SMART: healthy)
HDD2: Seagate ST1500DL003-9VT16L (SMART: healthy)
CD/DVD: Pioneer DVR-213NP

I regularly use external devices (UFDs, external drives and drive docks [eSATA and USB], external CD/DVD reader/writer, etc.).

So far, I haven't noticed any consistency with the power failure. It seems to happen any time, and doesn't coincide with any particular software, connecting / disconnecting external hardware, etc.

I suspect the power supply and I'm ordering a replacement. I think the installed power supply should be sufficient in terms of output capacity (450W), but I'm upgrading to a higher-output supply, in-case.

I would appreciate your wisdom on troubleshooting the problem, and / or testing the installed power supply. I'm interested in testing it with a multimeter, and would prefer to not purchase power-supply-specific test equipment. If the problem is power-supply related, I'm guessing it could be difficult to determine this with a multimeter, given the intermittent nature of the problem.

Thank you in advance!
 
Solution
Replaced the power supply with a Corsair RM750 (750W) power supply (and the new power cord that came with the power supply), and added an external sine-wave (supports active PFC power supplies) uninterruptible power supply (CyberPower CP1350PFCLCD). The UPS was for good measure, in case I have a "dirty" power source. After installing, the system ran well...for all of a few hours...then it crashed (as if the power cord had been yanked) and rebooted.
So I started diggin' round the interwebs again. Seems the Intel DP45SG motherboard doesn't always like to run RAM at 1333 MHz, or if you try, you see problems like mine. So as suggested several places, I'm now underclocking the PC3-10666 (1333 MHz) memory at 1066 MHz. I'm posting this from...

MotleyCrew

Distinguished
Sep 16, 2013
50
1
18,565
Replaced the power supply with a Corsair RM750 (750W) power supply (and the new power cord that came with the power supply), and added an external sine-wave (supports active PFC power supplies) uninterruptible power supply (CyberPower CP1350PFCLCD). The UPS was for good measure, in case I have a "dirty" power source. After installing, the system ran well...for all of a few hours...then it crashed (as if the power cord had been yanked) and rebooted.
So I started diggin' round the interwebs again. Seems the Intel DP45SG motherboard doesn't always like to run RAM at 1333 MHz, or if you try, you see problems like mine. So as suggested several places, I'm now underclocking the PC3-10666 (1333 MHz) memory at 1066 MHz. I'm posting this from the system (it's been running for about 40 minutes; had to restart to access BIOS configuration and change RAM clock speed). So, I'll see how the next 30 minutes, couple of hours, days, week go. Hopefully this finally puts the problem to rest.
Yeah, that is some serious overkill on the power supply. :)
 
Solution

g-unit1111

Titan
Moderator


Yeah I completely agree that the PSU could be a culprit. Ultra power supplies are definitely not known for quality or quality control.

So I started diggin' round the interwebs again. Seems the Intel DP45SG motherboard doesn't always like to run RAM at 1333 MHz, or if you try, you see problems like mine. So as suggested several places, I'm now underclocking the PC3-10666 (1333 MHz) memory at 1066 MHz. I'm posting this from the system (it's been running for about 40 minutes; had to restart to access BIOS configuration and change RAM clock speed). So, I'll see how the next 30 minutes, couple of hours, days, week go. Hopefully this finally puts the problem to rest.

What you could do there is take out your motherboard's CMOS battery and replace it with a new one and run your motherboard on default settings. I just ran into a similar issue with my PC this morning, and that cleared it.
 
Aug 2, 2018
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I could try a new CMOS battery you mean or just take it out and put it back in? I tried that and usually that fixes things. I also tried default motherboard bios settings. Nothing so far works.